Summary:
As a proven CEO, my objective is a company or division CEO, COO to CEO or other major leadership position. As an acknowledged business transformation and enterprise growth expert, given the readily translatable nature of my background and expertise I have no industry limitations. I also do not have any geographical restrictions.
Resume body:
International Financial Services CEO and C-Level Consulting Executive
Industry & Big 4 Consulting – Turnaround, Rapid Growth, Early Stage and Start-Up Environments
Large Business Management, Business Transformation, Operations, Information Technology (IT), Outsourcing
Mortgage, Home Equity & Consumer Loan, Retail Banking, Commercial Banking, Insurance, Investment Banking And Asset Management Financial Services Sectors
Unique Executive Qualifications:
•Well-rounded line and staff management skills combined with extensive practice development experience including Business Group Management; Strategic and Tactical Planning; P&L and Budgeting; Change Management; Operations Management; Product Development and Management; Customer Relationship Management (CRM); Marketing; Sales Management; Business Process Management (BPM); Team Building and Performance Optimization; C-Level Account Development and Client Relationship Management. Benefit: Proven ability to drive strategic and tactical execution of enterprise-wide initiatives to enhance productivity, quality, customer service, and bottom-line financial performance.
•Comprehensive consulting and industry background in operational and credit risk management, automated underwriting, credit scoring, origination, settlement, servicing, default management and compliance. Benefit: Demonstrated successes in achieving quantum increases in revenues, operating efficiencies, customer satisfaction and profitability.
•Successful change agent who can evaluate the current organization, develop and implement effective processes, communicate the need for cultural change, motivate action and achieve results. Benefit: Introduces best-in-class business practices and the infrastructure necessary to support growth, creating a culture that is accountable and collaborative in attaining corporate objectives.
•Hands-on leader able to train/develop/motivate/retain qualified associates and hold team accountable for established project goals and metrics. Benefit: Strong influencer and people motivator able to create an energetic team spirit and achieve maximum performance.
Recent Performance Milestones:
•2001-Present. Created and leading ongoing growth and management of international enterprise strategic and tactical management solutions business. Achieved and continuing to increase international market success through the development and implementation of enterprise-wide strategic and operational management solutions integrating strategy, operations management, operating support, information technology (IT), Customer Relationship Management (CRM) and outsourcing for clients in mortgage, consumer banking, commercial banking, insurance, investment banking, asset management and financial services technology. Created integrated mortgage, home equity and consumer loan strategy, origination and servicing program for the retail banking line of business of a top-tier international bank, resulting in increased revenues of 45% and reduced operating expenses of 34%. Developed and implemented global business transformation program for a premier European international insurer, generating a first-year reduction in operating expenses of $77.3 million. Created and implemented the U.S. strategy and operating model for a South African financial services technology company, generating $24.8 million in first year revenues. Developed and implemented ongoing financial services technology and business process outsourcing programs with a global Indian technology and outsourcing company, resulting in $117.0 million in recurring revenues.
•2000-2001. Developed CRM-centric outsourcing strategy, business plan, operating structure and enterprise infrastructure for a major national mortgage and consumer loan origination and servicing Joint Venture involving a major consultancy and a third party financial services organization. Grew capacity to $50 million in first year billings. Delivered $5.2 billion merger integration project 20% ahead of schedule, while serving as client interim executive. Defined technology expense reduction initiative for major credit card provider, realizing overall savings of $34 million in first year.
•1999-2000. Managed the delivery of strategy, operations, sales business process and IT optimization and outsourcing engagements focusing on multinational banking, insurance and brokerage clients in the Middle East. Implemented Internet-based front-end consumer asset system for financial services/insurance company, redefining lending process and improving turnaround time 87%. Drove multi-phase IT enterprise infrastructure, CRM solution, business process and executive development program for multinational bank – achieved all deliverables ahead of/on schedule.
•1997-1999. Brought into international company as a retained consultant based on subject matter expertise in retail and commercial banking. Managed and led a key international credit autodecisioning software development and implementation program. Initiated and implemented first CRM solution, generating $40 million in first year revenue with increased customer penetration and enhanced retention.
•1995-1997. Orchestrated aggressive turnaround of leading regional bank retail mortgage, home equity and consumer loan businesses. Achieved $421 million in retail mortgage, home equity and consumer loan originations in first year, generating 21% annual growth rate. Introduced front-end application processing and workflow management systems enhancements, credit scoring and credit risk management, improving productivity over 71% and increasing profits more than 44% within two years. Built a highly engaged top-caliber retail banking sales organization.
Summary of Experience/Additional Achievements:
International Software And Solutions Company, 2001 to Present
Leading financial services software, solutions and outsourcing company in the world.
•Chief Executive Officer (CEO). Established and leading international, nine-figure dollar P&L strategic solutions business integrating enterprise-wide strategic and operational management services, solutions, consulting and outsourcing. Initially recruited to work at the C and senior executive levels to foster strategic and tactical IT and operations management consulting and establish and drive planning, development, and execution of successful operations and sales business model for national Financial Services Consulting Practice. Established and grew de novo operation into an eight-figure dollar P&L business. Personally produced multimillion-dollar annual BPM, IT and CRM consulting revenues, led C-level account development and management efforts across Practice and served as CEO-level solutions expert. Among its multiple emphases, Practice provides comprehensive residential mortgage origination and servicing consulting to clients, including 24 of the top 25 and 80 of the top 100 mortgage originators and servicers in the U.S.
•Executive Vice President and CEO. Established and leading nine-figure dollar P&L business created to provide comprehensive, enterprise-wide strategic and tactical business management solutions to clients through integrated strategy, business process management (BPM), operational and business service management (BSM) services, solutions, consulting and outsourcing. Originally recruited to create and lead predecessor national consulting practice (practice) by defining, developing and executing successful operations and sales business model, establishing strategic and tactical strategy, operations management and IT consulting capabilities and developing and managing C-level and senior executive level client relationships. Established and grew de novo practice into an eight-figure dollar P&L business. Personally produced multimillion-dollar annual BPM, IT and CRM consulting revenues, led C-level account development and management efforts across Practice and served as CEO-level solutions expert. Among its multiple emphases, consulting segment continues to provide comprehensive residential mortgage origination and servicing consulting to clients, including 24 of the top 25 and 80 of the top 100 mortgage originators and servicers in the U.S.
Leading International Consultancy, New York, NY – 2000 to 2001
Global consulting, technology, outsourcing and alliance firm focusing on Fortune 100 and emerging clients.
•Senior Executive, Financial Services and CRM. Led business development and delivery of CRM and financial services solutions across mortgage, retail banking, commercial banking, brokerage, insurance and health services at C-level. Involved in project planning, estimating and staffing of engagements, with day-to-day responsibility for the engagement teams throughout the solution lifecycle of concurrent projects.
Boutique Consultancy., Chicago, IL – 1999 to 2000
International financial services consulting firm specializing in commercial banking, insurance, investment banking and asset management.
•Senior Manager. Led IT and business process redesign related to consumer and corporate assets, operations, retail delivery, information systems, finance and human resources rationalization, optimization and outsourcing. Worked in the Middle East, interfacing with clients’ most senior executive teams, managing a team of consultants, including their training, development, performance, and career path. Developed highly effective value propositions supporting Practice offerings, including financial business cases and evaluations of competitive solutions.
International Information Products and Services Company, New York, NY – 1997 to 1999
International industrial and financial services information products and services company.
•Retained Consultant. Key contributor to the company’s expansion into multi-million dollar international outsourcing market. Utilized extensive retail and commercial banking experience in the development of international credit autodecisioning product and CRM solution. Assumed leadership role and established disciplined software development methodologies to facilitate legacy systems conversion.
Regional Bank Affiliate of International Bank, Baltimore, MD – 1995 to 1997
Retail-driven regional bank holding company operating 176 retail offices in five states with $18+ billion in assets.
•Senior Vice President and Group Executive. Multi-faceted, turnaround role with both business line and operating responsibility for business in need of profitability, portfolio and staff productivity improvement. Directed mortgage, home equity and consumer loan origination and servicing operation, including strategic and tactical planning, systems, credit, risk management, lending, collections, compliance, product development and management, marketing and sales. Full responsibility for $1.2 billion portfolio comprised of first and second mortgages, auto and marine loans, student loans, and secured/unsecured revolving credit lines. Led $167.2 million revenue business with an $82 million IT and operating budget, $24 million P&L and 158-person staff.
Boutique Consultancy, Pittsburgh, PA – 1991 to 1995
National financial services consulting firm providing line and staff retail banking consulting and interim management services.
•Senior Vice President and Managing Principal. Supported and participated in business development, sales, client management, project management and leadership of direct reports for boutique firm specializing in retail branch delivery, private banking and mortgage, home equity, consumer and small business loan origination, processing and servicing. Served as turnaround CEO and retail bank group head for $12.5 billion bank; led $1.208 billion revenue business with an $360 million IT and operating budget, a combined P&L of $230 million and 881 staff; had operating and business line responsibility for $6.1 billion in mortgage, home equity and consumer loan portfolios. Led mortgage, home equity and consumer loan technology and business process consulting for 11 banks/thrifts. Personally produced $11.4 million annual revenues for firm. Grew fledgling consulting business into a major practice generating $32 million in billings annually with a $14 million P&L.
Superregional Bank, Pittsburgh, PA – 1988 to 1991
Retail-oriented super-regional bank operating 416 retail branch offices in three states with $47+ billion in assets.
•Vice President and Manager. Led Loan Products Division, responsible for business line management of first and second mortgage, installment loan, revolving credit and student loan portfolio. Developed and implemented front-end application processing system enhancements and loan marketing strategy, growing portfolio to over $3 billion, with new loan originations of $559 million in first year. Introduced national student loan program, producing $285 million in guaranteed and privately insured student loan originations. Established Consumer Loan Task Force, assessing key issues across the entire bank system and formulating business growth strategies.
Education:
MBA Study
BA, Economics |
