MARK E. DORAN Res: 925-516-0711 Cell: 925-628-4657
5697 Starfish Court, Discovery Bay, California 94514 doran_family@comcast.net
EXECUTIVE PROFILE
Senior Vice President / Vice President / General Manager
Turnaround & Performance Improvement Expert
Highly accomplished executive leader and turnaround artist with two decades of experience driving dramatic results for multimillion-dollar organizations. Strong strategic and tactical planning, organization and general management qualifications. Solid track record of successful experience includes optimizing productivity, improving profitability, and successfully turning around declining operations. Talented leader with an interactive, motivational, decisive management style. Assertive, competitive, intuitive, and innovativean achiever of exceptional rather than expected results. Available for travel and relocation.
CORE QUALIFICATIONS
P&L Management & Improvement Staff Development & Leadership Customer Satisfaction
Multi-Site Operations Management Productivity & Cost Reduction Problem Resolution
Strategic & Tactical Planning Revenue Enhancement Inventory Management
Budgeting, Planning & Forecasting Sales & Marketing Management Regulatory Compliance
PROFESSIONAL EXPERIENCE
PEPBOYS MANNY, MOE AND JACK, Discovery Bay, California 2005 – 2007
$2.2B Publicly-Held Company; the broadest provider of parts and service in the automotive aftermarket.
VICE PRESIDENT, WESTERN DIVISION
Challenged to transform company’s worst-performing division experiencing staffing and revenue lows into the best-performing division. Held full P&L responsibility for 163 service centers in California, Arizona, Nevada, and Washington. Member of Senior Management Team. Controlled $450 million operating budget. Managed 16 direct reports and 1,200 indirect reports. Reported to Senior Vice President of Service.
Selected Achievements:
Conceived and executed an aggressive turnaround that focused on employee retention, financial discipline, service excellence, product development, and new parts requisition process.
Reduced employee turnover by 51% through implementation of new “Western Division Standards”.
Increased net profit by 60% though the development and launch of demographic specific products and the introduction of same day parts requisition process.
4WHEELPARTS, Los Angeles, California 2004 – 2005
$400M Privately-Held Company; the leader in off-road adventure offering a full line of truck and 4x4 accessories.
DIRECTOR, NEW BUSINESS / TRAINING
Retained to establish company’s training department and create sustainable business models for company’s sales and service divisions. Built and led new management team, developed and implemented training programs for retail operations positions, created two new management positions for sales and service, and devised a marketing plan used to complete the sale of 4WheelParts to private equity firm, Bear Sterns. Managed staff of 19 and reported to President and CEO.
Selected Achievements:
Reduced employee turnover by 40%, improved Customer Satisfaction Index (CSI) by 30%, and increased product gross margin by 5% through a combination of personnel training initiatives and best practices.
Captured $150 million in new market segment by developing the new Performance SUV Tire and Wheel program. Shifted company image to attract more mainline customers (women 25-45).
Delivered $1.5 million in cost savings over a 12-month period primarily through the design and roll-out of company’s new Vendor Pricing Standards.
PROFESSIONAL EXPERIENCE CONT’D
TCI TIRE CENTERS, Discovery Bay, California 2001 – 2004
$453M Subsidiary of Michelin North America; sells and services tires and accessories for commercial, passenger, light trucks, and SUV, and manufactures truck tire retreads.
WESTERN VICE PRESIDENT, COMMERCIAL DIVISION
Hired to turnaround TCI’s two worst-performing regions. Held full P&L responsibility for 20 service centers and 6 retread plants for company’s $150 million Commercial Division. Rebuilt management team, redesigned basic operating practices, developed new service offerings, introduced new sales metrics, and revamped employee compensation plans. Controlled $400 million operating budget. Managed 9 direct reports and 450 indirect reports. Reported to President and CEO.
Selected Achievements:
Delivered strong and sustainable operating gains; increased annual revenue $14.7 million, improved gross margin by 4%, and reduced inventory by $3 million.
Established divisional training / development programs that aligned strategic leadership, staffing, training, and performance management processes to ensure uniform performance standards.
Recaptured $1.4 million in inventory losses by managing the implementation of high-turn inventory-management systems and procedures.
Increased retread plant volume by 44% through the development and introduction of production stabilization program. Achieved Michelin’s highest quality ranking of 99.2%.
Reduced Western fleet by 22 vehicles, cut fuel costs by 16%, and increased service capacity by designing and executing company’s first ever Centralized Dispatch System.
Grew service revenues 28% by institutionalizing “Centered on Service” program.
WINSTON TIRE COMPANY, Burbank, California 1997 – 2001
$200M Wholly Owned Subsidiary of American Tire Distributors, Inc (formerly Heafner Tire Group); national distributor of custom wheels and tire service equipment.
VICE PRESIDENT, SALES & OPERATIONS (1999 – 2001)
REGIONAL MANAGER (1998 – 1999)
DISTRICT MANAGER (1997 – 1998)
Fast-track promotion to senior role, charged with revitalizing lowest-ranked division and positioning company for rapid expansion and IPO. Directed sales and operations for 200 retail stores generating $150 million in annual revenue. Full P&L responsibility. Performed due-diligence for three major acquisitions. Created new mission and value statements as well as new core values during company’s transition from family-owned to new parent company. Controlled $500 million operating budget. Managed 19 direct reports and 1,400 indirect reports. Reported to President of Winston Tire Company and CEO of Professional Management, Inc.
Selected Achievements:
Boosted sales volume from $7 million to $11 million in first 12 months as Vice President, Sales & Operations.
Ensured compliance to state / federal wage and hour laws; converted store managers from exempt to non-exempt status with zero loss of key management personnel.
Eliminated 3,300 of weekly overtime hours, reduced annual payroll costs $1.2 million, and improved store coverage by creating 3-levels of assistant managers with tiered compensation at 40 hours per week.
Increased Northern Region’s profit contribution from 20% to 73% of company retained earnings as Regional Manager of Northern Region.
Significantly improved staff morale and productivity by establishing mentor / mentee program; resulted in record setting sales for Northern Region, and the written “Northern Pride – Standards of Excellence”.
Partnered with Michelin to introduced new product screens based on specified demographics.
Conceptualized new marketing plan carved around “30 Minutes or Less” and best-in-class customer service.
Previous positions included:
PARNELLI JONES, San Jose, California 1996 – 1997
DISTRICT MANAGER
ALMADEN IMPORTS & TIRE CENTER, San Jose, California 1986 – 1996
PRESIDENT / FOUNDER
EDUCATION, CERTIFICATIONS AND TRAINING
BA, BUSINESS ADMINISTRATION, CALIFORNIA STATE UNIVERSITY, Fullerton, California
FRONT-LINE LEADERSHIP CERTIFICATION, ZENGER-MILLER, INC
TIRE RETAIL / ADVANCED MANAGEMENT / ADVANCED MARKETING CERTIFICATIONS, MICHELIN NORTH AMERICA
EXECUTIVE DEVELOPMENT, ED FOREMAN SYSTEMS
EXECUTIVE LEADERSHIP, STARK & ASSOCIATES
SUCCESSFUL LIFE COURSE, EXECUTIVE DEVELOPMENT SYSTEMS, INC.
TIME MANAGEMENT, FRANKLIN COVEY
PROFESSIONAL DEVELOPMENT SERIES, DALE CARNEGIE
JUNIOR EXECUTIVE TRAINING, DON WHITE |
