Summary of Qualifications:
Principal Consultant 2008 – Present
Private Technology Consulting Firm
Technology Consulting, Project Manager for a multi-site SAP Hosting data center consolidation, relocation and vendor migration for a major international consumer products firm based in NY w/ Global operations. Program mgt. across all technology towers, (1000+ Servers) operational, migration and san-storage assessments for operational optimization and risk mitigation.
Vice President, Technology Infrastructure and Operations 1998 – 2008
Major Publishing & Distribution / Media Co. New York, New York
Rebuilt the corporate data centers, network infrastructure as well as the corporate desktop PC platforms; my mission was to attract, motivate and retain a new staff (3X in size to 86+, in 8 states since my arrival), develop a comprehensive set of strategies, processes and methods / procedures for infrastructure & data center operations. Established a new departmental Lifecycle Process of Plan, Implement & Run to get the new IT support organization once again providing critical data center, network services and platform support to the many lines of businesses. This included assessing and implementing Change Management-Change Control.
Established networking and systems standards for the infrastructure, reliable user desktops and Change Management in the data center and Internet / Intranet security. Began an ITIL adoption program for Infrastructure. Responsibility for communications, and information security supporting 85+ sites and 6,500 employees \ users. Extensive relationship management and negotiation skills with technology partners and internal business clients. Directly managed an IT team of 90 across disparate hub sites, ~110 overall w $30+ million within IT and $50mm Umbrella in operating and capital budgets, reporting to the CIO.
Major Achievements:
• Generated annual $1mm savings w/ the establishment of a Consolidated Corporate Data Center - Shared Services processing, storage and global network operations.
• Employing Agile Methodology, Consolidated and Virtualized SQL, App, Web & Citrix servers to Blades / VMWare. Achieved > 20:1 compression – footprint and a centralized consolidation platform for all Windows SQL servers. >$1mm savings
• Delivered HA Processing Infrastructure for Oracle (ERP) on HPUX / Unix.
• Envisioned and built a corporate, standards - based global IP/MPLS (Wan/Lan/Man) & Windows Active Directory network. QOS & COS implemented to optimize for VOIP and improved performance for key applications and Call Centers leverage.
• Led Infrastructure Group to a certified “Best in Class” by Gartner Benchmark Study
• Designed & deployed standard desktop technology standards & platforms, delivering superior service levels, automated software updates / security patching, remote management and metrics performance resulting in reduced delivery costs and increased time to market.
• Implemented technology standards, disciplines, processes & an overall corporate technology strategy for services delivery. Developed / promoted consolidation strategies / process efficiencies. Responsible for AS400, MF, Unix, Wintel environments.
• As the Information Security Officer, lead & motivated a global team on SOX / PCI audit, compliance & remediation – Information Security, Data Center Ops, Network Ops, & Change Management. Assures HIPAA compliance within Infrastructure.
Areas of Responsibilities: (Shared Services)
• Data Center Operations (iSeries\AS400,
pSeries AIX Unix, HPUX Superdomes,
Tiered SANs, all in a High-Availability configuration, W2k3, VMWare, Citrix, facilities management, space, power/UPS/generators, HVAC)
- Capacity Planning & Reporting / Metrics
• Enterprise Network Infrastructure & Operations
- LAN, WAN, Fiber Channel, Monitoring
- Configuration Management
- Capacity Planning & Reporting / Metrics
• Change & Configuration Management Process
• Internet security and governance / Identity Mgt
• Network Operating Systems and
Messaging / Exchange, Active Directory
• Anti-Spam and Web Proxy Filtering systems
• Desktop Support Services & Help Desk w Metrics
• Performance & Capacity Planning
Network Services, Data Center Operations
• Corporate Information Security Officer
Public Audit, SOX Audit, PCI Governance &d Overall Remediation Governance
• Disaster Recovery Planning & Execution
• Business Continuity Planning
• Support 3 local and remote Call Centers
• Budgeting, Scheduling for staff of 90 with $30+ million in operating and capital budgets
Key Accomplishments:
• VPN Architecture and security infrastructure
• Infrastructure Cost Reductions
o Infrastructure consolidation (Data Centers & Networks)
o 35 fold Bandwidth Growth / Telco reductions
o LAN infrastructure upgrades. Delivered 10-fold capacity increase with full redundancy, while reducing annual costs by 25%- $0.8 million.
• Delivered new IP MPLS network topology
• Deployed VOIP network for Call Centers
• Bid-out all Network Ops to Outsource RFP. Insourcing Option proved to be 35% more cost effective than bidders.
• ePolicy / Information Security Policy
• Global PC Standards & Imaging (6500+)
• PC Software Delivery, Configuration Mgt 6000+
• Anti-Spam, Anti-Virus strategy & implementation
• Production Change Management / Control
• iSeries Growth & Leveraged for value – $4.3mm savings + increased capacity
• Messaging / Exchange consolidations
• Implemented Altiris Patch Management System (550+ Servers, US & UK)
• Received CIO Award for Technology Innovation
Director, Network Services & Operations 1991 – 1998
Major Financial / Insurance Co. New York, New York
Redesigned and deployed all of Insurance / Annuity product-line network infrastructures and data center client- servers (~200) integrating state-of-the-art technology as the company invested in their technology future. Implemented a management information architecture across all of the company’s computing environments, integrating across all product lines – 8000 nodes. The targeted disciplines: Enterprise Help Desk, Software Delivery, Asset Inventory, Enterprise-Wide Event Management, Systems and Network Management.
Evolved a new network architecture (Cisco IP framework) to support the burgeoning client server requirements in the data center. Designed and implemented a new business-driven WAN / LAN infrastructure & server farm for the company’s Agency network in order to support the new Agent’s Workstation (5000). This included the design, testing, implementation and management of a nation-wide network of over 130 routers and 200 servers. Designed and developed a modern, state-of-the-art data center / network operations center equipped and staffed with the latest tools (OpenView) and 7X24 staff. Re-engineered the department’s Lifecycle by implementing a Plan, Implement, & Run management style as well as reconstructing the data communications business to prepare for the client server evolution.
Senior Technical Consultant, Project Team Manager 1990 – 1991
Private Technology Consulting Firm New York, New York Communications Consulting
Managed a number of consulting Client assignments, which included my role as the Project Manager of a large data center, network design and rollout for a Japanese shared-services client. Performed all requirements gathering, validation and execution.
Director, Network Operations & Services 1981 - 1990
Major Global Information Services Co. New York, New York
Brokerage Information Services
Project Manager for the company’s move from Wall St. to Jersey City. Performed all requirements gathering, validation and execution for the company’s largest network and data center relocation. Serving thousands of Wall St. Brokerage firms through the company’s systems, processed 25% of the NYSE traffic. Built, evolved & managed the infrastructure & NOC. Provided hands-on technical management / direction of 7X24 Network Operations Center, including all aspects of day-to-day service delivery issues, Help Desk & reporting systems.
Network Operations Technician 1981 – 1981
Major Global Credit Card Processing Co. Lake Success, N.Y.
As the premier Payment Processing Company, we provided Credit Card Message Switching (Non-Stop) systems and POS networks for merchant bank members. Provided network support within the Network Operations Center.
Education: University at Buffalo (SUNY) Bachelor of Arts - Legal Studies
Affiliations: Information Risk Executive Council, Corporate Executive Board
Member, The Council of Communications Advisors, Gerson Lehrman Group
Member, The Society of Industry Leaders (SIL) |
