SENIOR TECHNOLOGY MANAGER: CIO, CTO, VP
20 years of broad experience in meeting business objectives for technology
Proven leader, visionary strategist, and driving force for innovative change with broad and deep technical knowledge, business acumen, and experience in Healthcare, Insurance, Software, and CAD/CAM. Making companies competitive through process improvement and intelligent use of technology. Track record of leading progressive organizations to deliver solutions to complex business and technical challenges. Proponent of Agile methods for delivering products and services. Experience in the Fortune 35 as well as small to mid-size companies.
Executive Management / Business and Technology Leadership / Strategic Planning / Vision and Perception / Technology Turnaround / Sales and Marketing / Turning Business Needs into Requirements / Agile Methods
PROFESSIONAL EXPERIENCE
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ENTERPRISE ARCHITECT
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WellPoint, Inc., Mason, OH — The nation’s largest healthcare insurer with $60B in annual revenue and currently the Fortune #33 company
Enterprise Architecture / CTO Office, 2007 - 2009
Driving force for delivery of innovative and effective business processes and technology by leading post-merger consolidation and re-engineering across multiple domains, which resulted in increased efficiency, new capabilities, and increased simplicity. Developed business process change methodology to lead process consolidation and simplification. Delivered technology solutions to meet business needs as lead architect on numerous enterprise programs through broad and deep technological understanding and program and project management.
* Delivered compliance with CMS (Medicare) mandates for Agent/Broker commission processing, which was a critical factor in lifting CMS sanctions against WellPoint and ensuring Agents/Brokers work within required policies.
* Delivered optimal hardware for upgraded enterprise Commissions system by creating a Six Sigma designed experiment, which resulted in an estimated 80% cost savings over the vendor recommendation while still meeting required service levels.
* Delivered enterprise business and system architectures for our 4.5M-member Senior line of business, which enabled the consolidation of multiple regional systems into a single enterprise system.
* Delivered integration architecture for a new Customer Service Desktop for 4,000+ Customer Service Representatives servicing our 34M members, which will enable a first-ever 360? view of each member.
* Developed business modeling methodology and tools through continual improvement, which resulted in a method tailored to the specific culture and needs of WellPoint.
* Designed, created, and managed the Enterprise Architecture Document Repository for publication of reference materials, which enabled the Enterprise Architecture Department to publish findings to business and IT clients.
* Developed and promoted best practices for numerous enterprise technologies and product (e.g. SharePoint), which enabled rapid and effective deployment of new solutions using those technologies.
* Managed vendor relationships to ensure favorable licensing and service levels.
CIO / CTO / SENIOR VICE PRESIDENT
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MediSync Midwest, LLC, Cincinnati, OH—A dynamic Physician Management Services company servicing the leading physician groups in the Cincinnati and Dayton
Senior Vice President, CIO, CTO, 2002 - 2007
Turned an unmanaged IT department into a state-of-the enterprise operation through innovative implementation of technology and alignment with business strategy, which enabled a dramatic increase in client clinical and operational effectiveness. Provided innovative and cost-effective technology solutions for Practice Management (Billing, Claims, Scheduling), Financials, back-office (E-mail, Document Management), and partner integration (metropolitan health networks).
* Saved 60% of enterprise telecom costs while delivering a 25x-increase in network capacity through renegotiation and consolidation of telecom contracts across 35 locations, which enabled the deployment of new enterprise applications.
* Increased availability and performance of key applications and data by building and operating two regional data centers, and developing standard operating procedures for IT operations, including backups, disaster recovery, equipment deployment, and system upgrades.
* Enabled new clinical and operational efficiency by selecting, negotiating, and implementing a new Practice Management system to client offices, including hardware, software, desktop upgrades, and user training.
* Delivered new customer call management and monitoring to handle 14,000 calls per day at 35 locations through a centralized 650-phone 100% VoIP system with IVR, queuing, and routing capabilities, which increased customer satisfaction, decreased staffing costs, and provided data for operational improvements.
* Developed the IT Help Desk by establishing staffing, tools, procedures, and policies, which increased operational efficiency, effectiveness, and customer satisfaction as measured by continual survey results.
* Raised service levels and ensured consistent quality by developing standard procurement, configuration, and support processes, which allowed clients to focus on their business rather than on technology issues.
* Aggressively negotiated with vendors and partner suppliers to obtain the most favorable pricing and service levels by establishing long-term partnership relationships.
ENTERPRISE APPLICATION ARCHITECT
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American Modern Insurance Group, Inc., Amelia, OH—A mid-sized Specialty Property and Casualty Insurance Provider
Enterprise Application Architect, 2001 - 2002
Delivered enterprise application development practices by introducing Configuration Management and Integration Architecture technology and principles, which improved quality, deployment processes, and service levels leading to higher customer satisfaction and new capabilities.
* Improved the repeatability and predictability of application deployment by introducing Configuration Management principles and tools, which increased stability and traceability of applications in production. Introduced source code repositories, unit testing, automated builds, automated system testing, and processes for consistent deployment to production.
* Solved a variety of long-standing IT issues by introducing MQSeries as a messaging solution, which allowed inter-system communication to increase reliability of file transfers and transactional messages with partner companies.
* Increased integration capability and flexibility through the implementation of Enterprise Application Integration using the CrossWorlds application integration server (now WebSphere Process Server), the Fair-Isaacs Blaze rules engine and a new enterprise canonical data exchange model, which simplified and consolidated point-to-point integration solutions.
PRE-SALES SYSTEMS ARCHITECT
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Information Builders, Inc., Cincinnati, OH—A leader in the Business Intelligence market with the WebFOCUS and iWay brands
Regional Pre-Sales Systems Architect, 2000 - 2001
Increased revenue and product placements by favorably presenting, describing, and proving the viability of company products for solving customer issues, which took sales for the iWay brand from $0 to $17M in just one year in our region.
* Increased sales of integration connector products and technology by specializing in Java-based application integration solutions using the iWay Connectors in conjunction with Java application technologies.
* Delivered immediate customer satisfaction by developing several prototype solutions that went straight into production at customer sites.
* Evangelized the strategy and value of our products to customers and sales force through featured speaker engagements across the country.
* Awarded Rookie of the Year.
SENIOR SOFTWARE ARCHITECT
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SDRC, Inc., Milford, OH—Now part of Siemens, a leader in high-end CAD / CAM software for development of world-class engineering solutions
Senior Software Architect, 1996 - 2000
Decreased time-to-market for new products through platforms, principles, and practices for agile software development, which enabled a faster software lifecycle for both shrink-wrapped and custom development solutions.
* Delivered a Java-based Rapid Application Development platform for use by internal development teams using Service-Oriented Architecture based on the features of the Java platform, which allowed delivery of a new CAD model visualization application in just twelve months.
* Standardized principles and guidelines for object-oriented programming through an OOP board, which resulted in higher quality software code and minimized the costs of testing and defects.
* Developed internal tools for effective management of multiple simultaneous projects and fixes allowing faster and more effective management of multiple simultaneous projects.
RESEARCH AND DEVELOPMENT
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Software Developer and Researcher, US Air Force Palace Knight Program, 1993-1996.
Software Developer and Research Assistant, Purdue Computer Assisted Design Laboratory (CADLAB), 1992-1993.
Software Developer and Researcher, Sandia National Laboratories, 1992.
Software Developer and Research Assistant, BYU Engineering and Computer Graphics Laboratory, 1989-1992.
PROFESSIONAL TRAINING
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Certified ScrumMaster, 2010. Certified by the ScrumAlliance.
Six Sigma Certification, 2002-2004. Led Six Sigma Process Improvement Projects to reduce cycle times and improve customer satisfaction for our 35 partner offices. Mentored other Senior Managers on the principles of Six Sigma.
Business Acumen, 2009. Participated in multiple training sessions to increase understanding of fundamental business principles and strategy. Applied training to strategic trade-offs on in-flight projects to ensure the financial success of the company.
Areas of Technical Expertise: Enterprise Architecture (Business, Integration, Application, Information, and Infrastructure), process improvement, business analysis, Six Sigma, statistical process control, program and project management, technical pre-sales, vendor management, data modeling, data center management, Java / J2EE, eCommerce, web applications, virtualization, UNIX / Linux, Windows, Exchange, SharePoint, Oracle, SQL Server, SAN, WAN, Telecom, VoIP, Cisco
EDUCATION
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Ph.D., Mechanical Engineering, Purdue University, 1996
M.S., Civil Engineering, Brigham Young University, 1992
B.S., Civil Engineering, Brigham Young University, 1991
* Outstanding Civil Engineering Graduate, 1991
* National Merit Scholar, 1985-1991 |
