VICE PRESIDENT PRODUCT MANAGEMENT
Product Development & Testing / SDLC / Turnarounds / E-Commerce / Product Rollouts Customer Support / QA / Process & Improvements / Strategic Planning / B2B / P&L / Training
A top-performing technology leader, I designed/delivered cost-effective, high-performance technology solutions to support rapid growth for Fortune 100 clients such as GE. I am a strong project manager talented in all phases of product life cycle from initial feasibility analysis and conceptual design through implementation and enhancement.
I am effective at building diverse, team-centered operating units and possess excellent business process and strategy development skills. I lead organizations to build revenue, increase profitability, successfully position products and strengthen client relationships. My additional strengths include:
... Transforming product development operations to increase competitiveness.
... Building strong, cross-functional teams to produce cutting-edge products.
... Improving efficiency and quality to ensure client satisfaction.
... Working effectively with top management to reach corporate goals.
I earned an MBA from Southern Methodist University and a BS in Computer Science & Physics from Texas A&M University, graduating cum laude from both schools.
Operations-oriented, I am able to synthesize diverse ideas, convey them to people at all levels and quickly implement the resulting solutions.
SELECTED ACCOMPLISHMENTS
Turned around product development project. AIR Worldwide struggled to meet product release dates and quality commitments. Customers were reacting negatively. Determined root cause of problems and introduced SDLC and QA process improvements, meeting target release date and reducing post release bug fixes by 60%.
Transformed software products to increase revenue. AIR Worldwideˇ¦s software products were dated, leading to performance and upgrade issues. Developed and executed strategy to resolve problems and integrate new technology. Introduced new products, leading to 20% annual revenue increase in two years.
Restructured program to drive revenue growth. Hired by Arthur Andersen to change product development organization from a cost center to a client and revenue-focused operation. Developed and targeted products to high-end client needs. Increased market share from 14% to 25%, while raising average revenue 125% per client.
Developed HIPAA compliant, web-based application. Ameritox desired online Software as a Service (SaaS) application for clinic customers for lab order processing. Led cross-functional teams from development to product deployment. Reduced data error rate 70%, decreased process time 50% and boosted client participation 1400%.
Introduced eleven new products to meet aggressive revenue targets. Top management at Arthur Andersen demanded quick revenue generation for software solutions. Created and implemented strategy to meet corporate challenge, increasing divisional revenues 21% annually and generating revenues up to $35M for largest project.
CAREER HISTORY
Product Management Contractor, Ameritox, a $150M healthcare company, 2008 to 2010. Designed, planned, and executed strategic product management program for online lab order systems, including product research and acceptance testing. Led cross functional teams to develop and deliver software applications.
VP Client Services & Support, AIR Worldwide, a $75M international insurance provider, 2005 to 2007. Oversaw all aspects of product management, client training and support services and quality assurance with a staff of 52 employees. Managed $6.3M budget.
Director of Technology Solutions, Arthur Andersen / Vertex, an $11B Fortune 500 accounting company, 1995 to 2004. Directed staff of 120+ in development, product management, database administration, quality assurance, customer support, and customer training. Oversaw all aspects of product planning, strategy, marketing and delivery, and client satisfaction. Managed $21M budget.
Earlier: VP Credit Card Products, MBNA; Senior Management Consultant, Information Engineering Systems Corp.; Vice President of Corporate Solutions, FastTax (Thompson Reuters). |
