Company X, 1997-Present
I have had a variety of increasing roles and simultaneous responsibilities with X which include and have included:
Director of PMO Offshore Operations, St. Paul, MN
Responsible for top leader mentorship, General Manager and Directors, in X's offshore office.
Lead PMO office that is responsible for offshore operations in India and Philippines. These teams are responsible for Software Product Development & Maintenance, Testing, Data Center Operations, Professional Services, Support, Call Center, Payroll, Financial Operations, HR/Recruiting and Facilities Mgmt.
Understands the capabilities of existing and potential vendors/suppliers.
Assists leaders in understanding the role of global sourcing in addressing their business needs.
Evaluates suitability and ranking alternatives to global sourcing.
Formulates and presents recommendations to Senior Management.
Implements decisions in contracts and agreements.
Mobilizes business unit and supplier operational resources.
Designs and implements measurement systems.
Oversees internal and external vendor governance reviews.
Responsible for creation of business plan to create a X offshore development capability.
Increased offshore productivity where X was using a partner by 200% within 4 months.
Project Manager for Product Development team when planning and executing upon the M&A with Intentia, which is a Swedish based MRP software provider.
Setup Global Contractor/Temp worker Management system.
General Manager, Y Location
Temporarily lead the team in recruiting personnel as the team grew from 10 personnel to over 160 in 7 months while finding a suitable local person to lead this company.
Overall responsibility for wholly owned subsidiary of Company X, Inc.
Lead team in preparation for annual audit of financials and business. No significant issues were found.
Moved all teams to an operational state.
Worked with X Corporate facilities, developers and moved into permanent facilities on-time and on-budget.
Director of Retail Software Development and Support, Leeds, U.K.
Integrated two UK based acquisitions located in Leeds and Oxford that provide retail functionality (warehouse, ordering, pricing, store operations, data warehouse/Business Intelligence) for Company X Retail Vertical Team.
Lead Retail Steering Committee comprised of CIO level clients where future X retail product strategy and direction is determined.
My team and I reduced customer issues by 300% within the first year of the acquisition which resulted in all customers becoming reference able and new sales.
Coordinated development and operational activities and tasks with many other internal organizations including Finance, HR, IS and other development teams.
Implemented reviews for milestones, exit criteria, status reports, and KPI based metrics.
Developed, maintained and forecast project and departmental budgets.
Completed two outsourcing projects with an Indian outsourcing company.
Created project to redo system architecture in 50% of the retail products moving from a fat client based framework to a thin client framework based upon J2EE/EJB.
Managed two teams with a total of 50 personnel that provided software development.
Successfully migrated teams to a full offshore model for all analysis, development and maintenance.
Director of Software Development and Operations, St. Paul, MN
Brought an e-procurement service operational on time and budget.
Evaluated, selected, installed system monitoring that provides state of the art proactive monitoring for e-procurement, work-force analytics, an OLAP based decision support system, and web based recruiting services. This system reduced time to solve issues by over 90%; most issues are resolved without intervention.
Created a 24x7 support team for the services.
Directed the development of a web based HR recruiting system.
Managed 2 Data Center operations for web services located in Washington DC and NY while users were geographically spread across the US.
Managed two teams with a total of 25 personnel that provided software development and data center operations.
Director, Software Development Services R&D, St. Paul, MN
Provided vision and direction in implementing a full-scale configuration management process that significantly increased Lawson Softwares ability to provide support.
Added the capability to deliver software products from the Internet.
Managed a 7x24 Help Desk for the R&D team that consistently exceeded its Service Level Agreements.
Managed data center for development teams consisting of Sun, IBM, and HP Hardware and OSs.
Managed QA team responsible for certification of the software products on multiple database and operating system combinations.
Created business case and brought into operations a central storage solution for Lawson based upon EMCs solutions.
Managed three teams with a total of 20 personnel that provided software development, product integration, configuration management, data center operations, and end user support.
Titan Corporation, 1989-1997
I have had a variety of increasing roles and responsibilities with Titan which have included:
Director, Tampa Technology Center, Tampa, FL
Responsible for leading teams that developed customer software for landline and cellphone telephone companies.
Awarded Titans Program Management Award in 1994 for results in changing the customer satisfaction and ability to rally the team in delivering products on-time and on-budget time.
My team and I achieved a SEI CMM rating of Level 2 and showed tremendous progress towards obtaining a Level 3 while working towards this goal for only 12 months.
Established and tracked P&L for $15M annual budget with 100 full time resources. Margin was 33-35% each year.
Software Developer/Program Manager, Reston, VA
Developed a winning proposal for a $1.2M fixed price contract with U.S. government.
Asked to recover several high visibility software development projects that were behind schedule and over budget. We delivered all projects on-time and on-budget.
Developed numerous software packages and systems for National Intelligence Organizations plus the orbitology models of weather satellites that were then used to determine the availability of weather information for targeting weapon systems and projected upon GIS systems.
Responsible for the operations and staffing of several intelligence-gathering systems located in various global locations.
Awarded Titan's Most Valuable Performer award in 1990 and 1992.
Strayer College
1992- 1993, Computer Science Instructor
U. S. Army
1977- 1989 Military Intelligence Analyst
Awarded numerous citations and medals for intelligence analysis, leadership, and instructional ability.
Awarded Senior Instructor, 1996 and Master Instructor, 1997.
Twice selected Instructor of the Month and Instructor of the Quarter.
Completed advanced intelligence analysis training at National Cryptologic School, Ft. Meade, MD in 1982 and 1987.
Selected for Warrant Officer Training in 1985.
SKILLS
International, M&A, CMM-I, Offshore, Outsourcing, P&L, Project Management, Vendor Management, Employee Management, Communication, Team Building, Mentoring, Telecommunications, Info Security, Computer Security, Physical Security, HW and SW Evaluation, Budgeting, Application Development, Requirements Gathering, Vendor Negotiation, Budgeting, 7x24 Help Desk, Configuration Management, Firewalls, Security, DNS, Network Management, SEI CMM-I, ELINT, ECM, Instructional Design, Multi-Site System Administration, Public Speaking, ERP, Supply Chain, Retail, PMO, Financial Audit, ITO, BPO, Software Engineering, Agile Lifecycle, Structured Lifecycle
EDUCATION
Bachelors of Science, Computer Information Systems, Strayer College, Washington, D.C., 1991. Sum Cum Laud.
Associates of Science, General Studies, Mt. Wachuesetts Community College, Gardner, MA, 1988.
OTHER
Work Permit UK
10 Year Visa India
U.S. Top Secret SBI Clearance Inactive |
