SENIOR MANAGER / DIRECTOR - INFORMATION SYSTEMS & TECHNOLOGY
Extensive Technical, Management, and Business Experience to Successfully Lead IT Group
Provide IT leadership to all levels of business management. Direct the design, implementation and support of cost effective enterprise level business systems, on various platforms to enable marketing, sales and service of company’s products. Leverage my in-depth technical and business experience to improve customer’s business processes and growth. Manage cross-functional teams, technical staff and onsite / offshore vendors and partners. Lead IT departmental activities in various areas, including:
- Customer relationships at all levels
- Subcontractor/vendor management
- Team building
- IT governance
- Process improvements & best practices
- Business presentations & effective communication
- Project estimation & SOW
- Change management
- Budget development & management
- ERP implementation & support
- Systems integration
- Project management
- Architect IT systems
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PROFESSIONAL EXPERIENCE
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GLOBAL FORTUNE 100 COMPANY - NORTHEAST 1995 - PRESENT
Leader in consumer electronics, broadcast and professional systems, and information technology products.
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SENIOR MANAGER - 2005 - PRESENT
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Effectively manage IT group and budget. Deliver end-to-end application systems to meet various business objectives. Partner with business customers to identify opportunities and develop SOW for IT projects. Implement streamlined processes to support utilization of onsite and offshore vendors to control application support costs. Ensure accountability and performance from support staff by actively advocating Key Performance Indicators (KPI)/Service Level Agreements (SLA).
Notable Accomplishments:
- Provide technical leadership to entire group. Mentor peers and subordinates in reviewing proposed solutions for technical merits, compliance with IT standards, post-implementation support, maintenance, training, and total cost of ownership. Augment technical and management staff, conduct interviews and recruitment.
- Design and deliver a variety of system solutions for marketing groups to support marketing of our products to Distributors, Resellers and End Customers. Some of these include: the Online Bid System allowing Distributors and Resellers to obtain bids for potential orders; the Marketing Lead Management System that allows management of sales leads from all points of contacts and generate targeted leads for various marketing campaigns; the Equipment Loan Management System to generate product loans to prospective customers as well as monitor their returns and sales; the Professional Products Marketing Database that feeds Product assets such as Model bullets, specs, features, images and other information to various E-Commerce and catalog web sites; and the Online B2B Resource Center which is a central communication portal for all Distributors and Resellers to receive targeted marketing news, sales information and promotional bulletins on products.
- Implement SAP R/3 Service Solution on ERP 2004 Central Component (ECC) 5.0 to replace Interchange’s Servasure legacy system for 300+ users in the Professional Services group who service all professional products for the Broadcast & Business Solutions division. Functionality includes management of field and depot service orders, engineer assignments, warranty management, parts orders, material consumption, contract sales, and invoicing. Manage business process requirements, functional specs, data conversion, interfaces, enhancements, reports and forms. Special focus on credit management process, credit card payments, taxation, SOX compliance, master data integrity, and integration with corporate SAP ERP system and Oracle Financial system. Provide post go-live support.
- Manage master data for legacy applications. Integrate applications and interfaces to use master data from corporate SAP ERP system. Minimize data mismatches between parent and dependent systems and improve system accuracy.
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APPLICATIONS MANAGER - 2001 - 2005
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Reduced Selling, General and Administrative (SG&A) expenses by in-depth analysis and automation of business processes. Established strong channels of communication with customers to provide and receive feedback on systems implementation. Developed corporate technical standards for infrastructure, database, database management tool, web server, application server, and application development tools. Applied IT governance in developing and managing budgets, cost allocations, project management, developing SOW, and resource utilization. Built customer-focused IT team through mentoring, knowledge sharing, encouraging creativity, and exceeding customer expectations on service quality.
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LEAD APPLICATIONS ANALYST - 1999 - 2000
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Implemented and supported multiple information technology systems. Managed development of integrated systems on diverse platforms of UNIX, NT, and Mainframe, based on user requirements. Architected and implemented applications using a mix of client-server and web technologies. Conducted Request-for-Proposal (RFP) processes for selecting technical solutions and vendors.
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SENIOR APPLICATIONS ANALYST - 1998 - 1999
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Partnered with business groups to translate marketing and brand objectives into relevant, customer-centric internet sites. Developed wire-frames, chart site maps and built prototypes to sell online solutions to marketing groups. Improved quality of internet sites through use-case analysis, usability tests, review of customer feedback, extensive site documentation, and deployment of help and FAQ files. Appointed to liaison with offices in Canada and Singapore to help set up their internet product catalogs and automated content management system. Invited to multiple committees since 1996, to develop overall internet & intranet online marketing strategy.
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APPLICATIONS ANALYST - 1995 - 1997
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Analyzed business processes, researched available options, developed and implemented various client server and web applications to support marketing and sales group. Analyzed limitations of existing systems with application managers and business users. Redesigned application systems to introduce efficiency and adapt to new business processes.
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LARGEST HIGH SECURITY PRINTER - NEW YORK 1994 - 1995
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BUSINESS ANALYST
Reported to the Controller. Supervised back office staff in conducting accounting and financial operations and providing customer support.
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PREMIER FLOOR COVERING & FURNITURE STORE - NEW YORK 1993 - 1994
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ASSOCIATE - ACCOUNTING/SYSTEM ADMINISTRATION
Streamlined a backlog of customer billing and receivables issues. Teamed with Vice President and Controller to improve collection of information from store, warehouse and field staff allowing accurate data processing and performance reporting.
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PRIOR EXPERIENCE
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CONSULTANT, SMALL BUSINESS SERVICE PROVIDER, 1992 - 1993
SENIOR ACCOUNT EXECUTIVE, LEADING MULTINATIONAL ADVERTISING AGENCY, 1990 - 1992
SENIOR ACCOUNT EXECUTIVE, ADVERTISING AGENCY, 1987 - 1990
MANAGEMENT TRAINEE - SALES, BREWERY & DISTILLERY COMPANY, 1987
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SKILLS PROFILE
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- Process-oriented. Strong understanding of business processes, and alignment of corporate standards to business goals.
- Exceptional organizational ability. Detail oriented, as well as comprehends overall picture.
- Experience in developing international working business relationships with staff from offices in various countries.
- Partner with HR for job documentation, recruiting and staffing IT resources.
- Guide and coach team members.
- Hardworking, quick to learn and friendly demeanor that helps succeed in people management role.
- Technical as well as business - marketing/advertising qualifications and experience helps easily communicate at all levels within IT and also develop IT - business group partnerships.
- Technical: UNIX - HP-UX & Solaris, Java EE, JSP, EJB, Struts, SOA, WebSphere, Web 2.0, AJAX, ASP.NET, Web Security, Rational ClearCase, Interwoven TeamSite, Omniture SiteCatalyst, PowerBuilder, Visual Basic, XML, WebFocus, Perl, Korn, SAP R/3 4.6, ECC 5.0, BW, DB2, Sybase, Oracle, SQL-Server, DBArtisan, TOAD & BusinessObjects XI.
- Expert in Microsoft Office, MS-Project. SharePoint 2007, eRoom and other office productivity tools.
- Recent training & conferences: Situational Team Leadership training from Ken Blanchard Companies, ASUG+SAPPHIRE SAP conference, SAP TechEd conference, Websphere commerce training & JavaOne 2008 Conference.
- Most recent award: Corporate 2007 Team Excellence Award for cross-collaboration efforts leading to successfully replacing a legacy ERP system with SAP.
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EDUCATION
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- MASTER OF SCIENCE - MANAGEMENT OF INFORMATION SYSTEMS
- MBA
- BACHELOR OF COMMERCE (BUSINESS ADMINISTRATION) |
