Successful track record in global “C-level” roles as Chief Operations Officer (COO), Chief information Officer (CIO), Chief Technology Officer (CTO), Managing Director and Consultancy Partner for prestigious firms: Citicorp, Apple Computer, Electronic Arts, Esselte Corporation, MarchFirst, Coopers & Lybrand, Renaissance Worldwide, Max Factor, County of Los Angeles, Honda and Nissan motors.
25 years gaining international IT management expertise with executive presence, business acumen, customer focus, and technology leadership. Proven skills in organizational management, team building, strategic planning and complex program management. Noted for innovative design of IT Infrastructure, e-commerce systems, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) system integration, and financial industry software to drive top-line growth without unnecessary risk.
KEY COMPETENCIES
• Managing complex IT organizations and budgets on a global scale
• Orchestrating vision and purpose with customer focus while also dealing with ambiguity and conflicting views
• Executive business partner in defining business strategy and aligning business operations
• Positioning for rapid growth, proper financial controls, and Sarbanes-Oxley (SOX) compliance
• Design and Implementation of robust financial services including banking, equity trading, and credit products
• Streamlining business administrative processes and operations to eliminate unnecessary cost.
• Implementing Lean Management (Kaizen) (5S) factory and supply chain management techniques to eliminate over-production, materials handling, motion, waiting, processing, inventory, and rework
• Supply Chain integration & outsourcing via SAP, Oracle Application Suite, Axapta, PeopleSoft, and Manugistics
• Implementing Mission-critical strategic information technology systems including B-2-B and B-2-C E-commerce
• Implementing Business Intelligence initiatives through data warehousing technology and data mining tools.
• IT infrastructure implementation, data center design, high security and “Six Sigma” high availability operations
• Business consolidations, mergers, restructuring, globalization and vendor management
APPLIED INDUSTRY EXPERIENCE
• High technology computer software and hardware manufacturing and distribution
• Financial services: Credit card systems, investment banking, equity trading, online internet banking, EBPP, EPP, electronic bill presentment and payment, internet bill presentment and payment, ACH, cash management, Hogan systems, AMS, AIS.
• Consumer goods manufacturing and distribution, office products, electronic games, cosmetics
• Automotive industry parts distribution, import and export
• Government Sector Local and International
DISTINCTIONS
• Apple Computer Fellowship title: Distinguished Engineer, Scientist and Technologist (DEST)
• Founding member of the Citicorp Corporate Technology Office (CTO) (one of 6 people chartered by Chairman)
• Former advisor to Central Intelligence Agency (CIA) on commercialization of security software
• Prior faculty at UCLA, USC, and CSULA Graduate Schools of Management
AUTHOR OF MAJOR WORKS
• “Virtually Integrated Technical Architecture Lifecycle” (VITAL) methodology endorsed by over 200 corporations used as a blueprint for the construction “services oriented” (SOA) distributed computing products and systems. Earned Fellowship title from Board of Directors for this landmark work.
• “End-to-End Architecture 2” (J.P. Morgan): used for all commercial equity and fixed asset trading systems.
• “Managing Data Processing” (Citicorp Press): a core banking executive education to exploit IT for top line business growth and financial product innovation.
• Articles and interviews in: Database Magazine, Mac World, Info World, and Computer World, CIO Magazine Orlando & Tucson conferences, ISIS Vancouver, ComputerWorld (Macintosh Enterprise Awards), Gartner Group annual Orlando conference, CBIT (Hanover), DB Expo, CAUSE, Bill Inman Data Warehouse seminars, Apple Executive Forums.
WORK EXPERIENCE & ACCOMPLISHMENTS
ESSELTE CORPORATION ($1.5 BN. producer of office products in 60 countries)
CHIEF INFORMATION OFFICER (CIO), (CTO) AND MEMBER OF SENIOR LEADERSHIP TEAM. 2002 - 2005
Commissioned by the venture capital Board of Directors and CEO to accomplish a 3 year mission to consolidate and transform major business practices, IT organization, business systems, data centers, network and IT infrastructure in advance of a US public stock offering (IPO). It was necessary to replace the fragmented IT organization, redundant business practices and to assure Sarbanes-Oxley 404 compliance. These efforts consolidated their 30 IT operations into 3 regional service centers to eliminate duplication of effort and cost, completely retooled and modernized their hardware, network and security; and consolidated 22 incompatible ERP systems into SAP and Axapta tied together with a Cognos/Oracle Data Warehouse for business intelligence and reporting. This was accomplished while maintaining a modest IT budget of less than 3% of sales.
MARCHFIRST 2000 - 2002
EXECUTIVE VICE PRESIDENT, CHIEF TECHNOLOGY OFFICER AND COO FOR EUROPEAN TECHNOLOGY PRACTICES. (Formerly US WEB/CKS $2.1BN. revenue, professional services E-commerce and brand building software firm.)
Held P&L responsibility for $300 million revenue and managed a staff of 2,500 building extensible, high volume and highly available E-commerce transaction systems outsourced to our data center for: Lufthansa, Alitalia, BMW, Audi, Shell Oil, Microsoft MSN, London Stock Exchange (LIFFE), Credit Suisse, and UBS banks. Responsible for:
•120 person Microsoft based E-commerce development center and 4 UNIX-focused development centers,
• High availability six-sigma shared services production data center running mission critical customer applications
• Wireless (WIFI), (GSM G3) and (RFID) application research and development center used by Nokia and Erickson
• Supply Chain Integration center using Oracle Applications 11i, SAP, J.D. Edwards
• Customer Management practice using PeopleSoft, Siebel, and Remedy
• Information Management group focused on data mining & database optimization: Oracle 8i, SQL Server.
RENAISSANCE WORLDWIDE ($1.3 BN. strategy consultancy) 1996 - 2000
CHIEF TECHNOLOGY OFFICER AND VICE PRESIDENT SYSTEMS & ARCHITECTURE PRACTICE
$70mm P&L and 250 Sr. technologists. Authors of the "balanced Scorecard" technique for achieving strategic-to-operational alignment, the Systems Solutions & Architecture Practice was the implementation arm of Renaissance Worldwide specializing in merger & acquisition IT integration strategy, mission critical business software and infrastructure for prestigious clients: J.P. Morgan, MIT University, Union Pacific Railroad, Nynex, and CISCO. Also managed a team of “rapid response” technologist who repaired major system failures around the world. Served as executive advisor to Central Intelligence Agency in commercialization of security software.
In 1999 - 2000, served as the first CIO of Electronic Arts supporting 5,500 employees in 24 countries, 192 IT staff and a $40mm annual IT budget. Successfully led a major IT retooling effort similar to the most recent role at Esselte. Within 18 months, implemented 12 major programs to remediate the company’s failing infrastructure and produced a pan-European roll-out of Oracle Financial Applications suite. These projects ensured sustained business growth and the ability to implement multi-player internet interactive gaming products.
APPLE COMPUTER ($12BN REVENUE) 1989 - 1996
DIRECTOR OF ENTERPRISE TECHNOLOGIES & CHIEF TECHNICAL OFFICER for Enterprise Systems Product Division and earlier, for their internal IT organization. The division created commercial middleware products that enhanced the compatibility of the Macintosh within IT infrastructure settings. Awarded a Fellowship title ”Distinguished Engineer, Scientist, and Technologist” (DEST) for innovative work in network distributed, component based systems and as the author of “Virtually Integrated Technical Architecture Lifecycle” (VITAL) used internally and by over 200 corporations as a detailed architectural blue print for creating and managing distributed system services.
CITICORP ($118 BN. REVENUE) Europe & Asia/Pacific 1982- 1988
VICE PRESIDENT, CHIEF TECHNOLOGY OFFICER, AND FOUNDING MEMBER: CITICORP TECHNOLOGY OFFICE
One of only 6 individuals commissioned by the CEO responsible for a segment of the Citicorp international businesses managing a $200mm IT budget and a matrixed team of country IT Directors. Distinguished for having created a major pan-European credit card processing system saving $20mm annually and for helping launch the software that automated the London Stock Exchange. Helped build Citicorp’s first global private network (GTN) and Email system (Citimail). (Continued on next page).
Author of “Managing Data Processing”: core training for all senior-level Vice Presidents within Citicorp. The award-winning immersion course shows senior business and technology professionals how to manage their customer information and IT infrastructure to capture relationships, promote innovation and manage operations to enable profit and growth.
OTHER SENIOR POSITIONS:
• Director and Principal for Coopers & Lybrand Financial Systems Practice (4 years),
• Director of Global Manufacturing for Max Factor (4 years),
• Director of Data Center Operations & Standards for County of Los Angeles (largest local government data processing organization in USA).
• CEO and founder of Ribbitt Enterprises, Wholesale auto parts distribution responsible for launch of Honda’s CIVIC Automobile parts program and repair of Datsun (Nissan) failing warranty claims system.
EDUCATION
• M.B.A., Systems and Finance, San Diego State University, 1983
• M.P.A., International Governance & Regulatory Systems, Long Beach State University, 1978
• B.S. Industrial Management, minor Personnel Psychology, San Diego State University, 1972
CERTIFICATIONS AND INDUSTRY TRAINING
BOB - Business of Banking (BOB) School graduate: Credit & Risk, Security, Equity Trading
C&R - Credit and Risk management school graduate (Citicorp)
BSC - Balanced Scorecard to align activities to business drivers
CMC - Certified Management Consultant
PMI - Project Management Institute trained using PMBOK
PRINCE-2 and Rational RUP project management methodology (trained)
CM2 - Change management standards and techniques (trained)
Kaizen - Lean Management Certified, 5S, 7wastes
Six Sigma Black belt trained
TQM - Baldridge TQM (Total Quality Management) and JAD trained.
APICS - MRP and Production Planning
SOX - Sarbanes/Oxley 401 certification training
CDP - Certified Data Processor (ICCP)
APPLICABLE SEARCH KEYWORDS:
Executive, Vice President, Senior Vice President, Managing Director, Strategy, Strategic analysis, P&L and budgets ranging from $30 million to $300 million; consulting practice management, merger & acquisitions, due diligence, organizational strategy and process development, strategic planning, equity market positioning, program management, partner alliance management, OEM agreements, contract negotiations, vendor management, new business development, operational leadership record, strategic sales and marketing, complex global technology management including systems enhancement and implementation, commercial software product development, corporate asset management and development, and equity market positioning.
25 Years management and leadership success through profit building operations with international contacts; Successful track record includes IT restructure, planning, projects, strategic corporate Balanced Scorecard, acquisition, reorganization, turnaround, change management, risk management, database management, data warehouse, data mining, supply chain integration, cost containment, capital budgeting, cash management, Sarbanes-Oxley compliance, finance, e-commerce, Internet, key accounts, public relations, customer service, product design/development, distribution, multi-sites, re-engineering, scheduling, logistics, IT, JIT, ISO, Six Sigma, human resources, policies/procedures in diverse industries, including banking, finance, manufacturing, distribution, consumer goods, import and export, and web based E-commerce. Online banking, internet banking, EBPP, EPP, electronic bill presentment and payment, electronic invoicing, electronic payments, ePayment, ACH, cash management, electronic transactions, credit card systems, credit scoring; PeopleSoft, SAP, J.D. Edwards, Manugistics, Oracle Application Suite, Axapta, Navision, Oracle Database, DB-2, Websphere, BEA WebLogic, IBM mainframes, UNIX, SUN Solaris, Hewlett Packard HPUX, CISCO Voice over IP, (VOIP), MPLS network, ATM network. |
