Track record of success at large and mid-size Financial Services and Telecommunications organizations, with strong foundation from Big 4 Consulting and Global Business Process Outsourcing firms. Creative problem-solver skilled at creating and delivering strategies that positively impact productivity and bottom-line results through human capital initiatives.
CAREER OVERVIEW / SELECTED ACCOMPLISHMENTS
Senior Vice President, Global Head of Recruiting, for a revenue generating division of a large international Financial Services company, 2005 to present. Led right sizing and restructure of Recruiting teams to drive efficiencies, relationship management, and process improvements to maximize support for these revenue generating lines of business: Broker/Dealer, Asset Management, Investments, Retirement, and Finance/Strategy divisions.
-Completed hires for senior most levels company, including CFO and CRO reporting to the CEO.
-Completed over 15,000+ domestic and international hires for the retail brokerage services, asset management, and retirement products divisions.
-Experienced in large scale mergers and acquisitions. Created new FAST TRACK hiring and staffing processes to reduced average time to fill by 50% and increased throughput by 45%.
-Created enterprise wide Recruiting Capacity Planning Model and Work Bench modeling tools to rationalize support for 38,000+ annual hires.
-Led process improvement teams to identify, assess, and execute company wide process improvements for enterprise Recruiting Division. Used modified DMAIC (Six Sigma) methodology to support projects.
-Created Campus Commitment Program to broaden reach for entry level talent.
-Created Executive Diversity Recruiting Program to support divisions.
-Championed in-house Executive Recruitment team, and drove $6m savings in two years.
-Successfully led teams of over 100+ geographically dispersed resources.
Director, Global Talent Acquisition and HR Shared Services, Asset Management firm, 2004 to 2005. Led HR teams to support Global Talent Aquisition and Organization Development, HRIS, Payroll, and Employee Services for this $191B AUM asset management company.
-Developed and implemented global recruiting processes utilizing metrics and statistical controls for domestic and international locations.
-Personally led hiring of key senior talent for Distribution, Investments, and Risk.
-Designed and implemented company wide performance management system and competency model, with SuccessFactors, Wisdomnet, and Lominger partners.
-Created and delivered weekly New Employee Orientation Program.
-Created and implemented HR Business Scorecard for Global HR division.
-Designed and implemented Cognos reporting toolset for HR division.
-Led key employee trainings: Managing and Leading.
Director, Corporate Human Resources and HR Shared Services, Global Business Process Outsourcing company, 2003 to 2004. Led HR teams to support Corporate HQ for all aspects of Human Capital, including but not limited to Executive Coaching, Management Coaching and Team Building, Org Design and Development, Employee Relations, Training and Development, Talent Management, HRIS, Corporate HR Policies and Practices for this $1B+ global business process outsourcing (BPO) / Customer Relationship Management company.
-Implemented Balanced Scorecard Goal Management system with CEO and Executive Committee members.
-Coached Executive Committee members and direct report teams, including facilitation of HQ Leader Team Sessions: Global Sales, Global Information Technology, Global HR, Global Field Operations – HQ Leaders.
-Implemented HQ Performance Management System and Leadership competency model, with Lominger’s The Leader Architect, and Center for Talent Retention partners.
-Facilitated restructure of Global HR Division, working with Global Head of HR.
-Led review of Corporate HQ Benefits vendor/provider, including RPF, assessment and final vendor selection. Selected vendor and implemented plan changes within 4 months for Corporate HQ employees, resulting in $8M+ annual employer cost savings.
-Personally hired and on-boarded key senior leaders in Sales, Information Technology, Legal, Finance, and North American Field Operations.
-Expanded and improved accuracy and throughput of HRIS/Reporting Team.
-Created and delivered monthly new start On-Boarding and Orientation program.
-Supported and successfully defended complex Employee Relations issues.
Director, Human Resources, High Tech Telecommunications start-up firm, 1998 to 2003. Led HR teams to support Global Field Operations, Global Technology and Architecture, Global Information Technology, a global Information Technology Outsourcing business, and a global software licensing and distribution businesses of this $3.38B start-up high tech telecomm firm.
-Led design, development and implementation of “Success Profile,” and “Career Level/Career Ladder” program to promote values and competencies across organization, with PDI partner. Core program later adopted by Corporate to support enterprise.
-Led key employee trainings: Managing and Leading, Recruiting, and Executive Recruiting.
-Created and implemented Global Field Operations Training Program to build future talent pipelines.
-Created and delivered domestic and international employee communications initiatives and employee recognition/career mobility programs.
-Coached and advised Executive Committee members and their direct report teams/managers.
-Led extensive domestic and international recruiting programs/teams to meet significant business growth year over year.
-Supported and successfully defended complex Employee Relations issues.
-Created and delivered monthly new start On-Boarding and Orientation program.
-Completed Rotational Assignment at request of business: took on role of Director of Service Activation, Global Operations Division. Led team and facilitated weekly Global Operations Review Meeting for COO, Head of Global Field Ops, and International Country Managers to monitor Service Activations and Revenue flow for corporation. Used Statistical Quality Control methodology.
Recruiting Manager, Big 4 Consulting firm, 1997 to 1998. Professional Services/Consulting Company reporting to the Head of Executive/Experienced Hire Recruiting. Traveled up to 100% in this role. Led recruiting team for new business practice areas of financial management, human resources management, and process re-engineering for this $16.65B global professional services firm.
-Led full life cycle recruiting for executives in 3 new practices areas, from Sr. Manager through Partner for US and North America locations.
-Ranked as #1 Experienced Hire Recruiting Manager for throughput, quality, and time to fill measures.
-Conducted Executive On-Boarding and Training sessions for practice new hires.
-Worked successfully with practice staffing lead to maximize engagement revenue and reduce bench time for new executives by implementing JIT start and on-boarding process.
-Trained Recruiting best practices across Americas Executive Recruiting division.
-Certified in Behavioral Interviewing training and practices.
Improvement Team Specialist/Master Black Belt, Quality Division, global divisified consumer products and financial services firm, 1996 to 1997. Led Quality and Business Process Improvement project teams for this insurance services business.
-Implemented Six Sigma quality improvement processes and led cross-functional team to drive business effectiveness and efficiencies by reducing cycle times and increasing throughput.
-Managed and coached Six Sigma Green Belts.
-Led sourcing and recruiting efforts to build out Quality function for division.
-Completed Six Sigma Master Black Belt Training Program.
-Completed Advanced Facilitators Training.
Sr. Consultant, Process Practice, Consumer Goods/Products Industry, Big 4 Consulting firm, 1993 to 1996. Global Professional Services/Consulting role. Traveled up to 100%. Led teams to build and implement custom information systems specializing in inventory management, warehousing, and logistics for high tech and consumer packaged goods companies.
-Led on time/under budget systems design through implementation of Inventory Mgmt Systems.
-Completed Rotational Assignment: Recruited for Experienced Hires - sourced and hired 24 leaders during assignment to support Office Managing Partner across all functional areas.
MBA, University of Denver
BBA, Marketing, Southern Methodist University
Certified Independent Birkman Consultant, http://www.birkman.com
Board and Community Affiliations:
1 Board Member - community oriented non-profit |
