Director of Quality / Six Sigma Black Belt
Dynamic, proactive management professional with exceptional success in driving issue resolution and team involvement of diverse strategic business units. Excellent troubleshooter with a reputation for turning around marginally-performing product/processes through skills in system assessment and Total Quality Management. Talent for inspiring creativity and leading teams to achieve both business and personal goals. Developer of innovative programs and strategies in testing, issue identification, Statistical Process Control, and training that were rolled out on a company wide basis. Effective in relating with a culturally diverse team. Areas of expertise include:
Troubleshooting Change Management QS9000 Compliance
Team Building Staff Training & Development
Customer Service / Relationship Selling
PROFESSIONAL EXPERIENCE
DaimlerChrysler, Auburn Hills, MI 1998 Present
SUPPLIER QUALITY SPECIALIST Procurement and Supply 6/2001 Present
Managed the daily activities of 20 onsite supplier representatives.
Effectively managed various quality concerns for 1400 parts supplied from 260 different suppliers.
Lead cross-functional teams consisting of supply base, manufacturing and engineering personnel to develop effective situation assessment, problem description, containment and solutions for quality issues relating to manufacturing throughput, employee satisfaction and vehicle quality.
Reviewed and validated root-cause analysis information from supply base for elimination of non-conformance. Ensured that supporting FMEAs, control plans, and standard work instructions were updated.
Developed labor to utilize supporting engineering, manufacturing, and logistic information systems to obtain effective issue assessments/containment of quality issues.
CONTACT ENGINEER Newark Assembly 1998 5/2001
Front End Alignment Team Leader for 99-01 Dodge Durango.
- Responsible for entire Front End / Headlight Alignment adjustment processes and audit requirements.
- Ensured precise and accurate reporting of 188 measurements across seven high-speed automated wheel aligners and seven high-speed automated optical headlight aimers running at 25 jobs per hour.
- Developed software in equipment to bring process control to the workstation resulting in confident workforce that contained defective material in house and developed corrective actions to unsolvable complex issues.
- Lead Total Productive Maintenance Team that controlled the equipment, resulting in a 60% increase in availability as compared to 98 model year and consistent elimination of non-value added maintenance.
- QS-9000 and Continuous Process Improvement Champion, authored all Operating Procedures, Forms and Quality Record documentation pertaining to Front End Alignment and Headlight Aim processes.
Statistical Process Control Leader for Newark Assembly - Trim - Chassis -
Final.
- Represented assembly plant in UL certification audits for MSSR03308 - Statistical Techniques.
- Developed one-click SPC process summary reports to transform the data rich environment to a knowledge rich environment, resulting in a 40% decrease in special cause identification for bottleneck processes.
Cost minimization from process improvements and increased customer satisfaction.
- Overtime eliminated - Expense per Unit Sold reduced 15% - Condition per 100 reduced 30% from 98MY.
Morale improvements from decreased need to rework product and understanding of process from employees.
- Averted National Arbitration of UAW Union 1183 Local and DaimlerChrysler for disputed job classification by the elimination of excessive reprocessing.
Benchmark Front End Alignment Team for platform.
- Consistently outperformed five other assembly plants for Safety, Quality, Delivery, Cost and Morale.
- Multiple benchmark trips to Newark Assembly conducted with other facilities internal and external to the corporation.
Wel-Tek International Corporation, Southfield, MI 1996 1998
DEVELOPMENT ENGINEER - Plymouth Road Office Complex
Contract employee to Chrysler Corporation, Dodge Truck Vehicle Development, Quality and Reliability / Buzz Squeak and Rattle Department.
Buzz Squeak and Rattle - (BSR), Product Assurance Team Leader for 98 Dodge Durango.
Responsible for entire BSR Product Assurance Testing and Advanced Quality Planning.
Lead Vehicle Development Engineering Liaison to Newark Assembly Plant.
- Responsible for deploying product knowledge to Newark Assembly for organizational development.
- Developed pre-shipment Quality Assurance Testing procedures for 1.2-mile test track to exceed requirements.
- Responsible for programming and training workforce for 8 channel - 4-post road simulator resulting in expeditious root cause analysis and solution validation of engineering, process and supply base issues.
- Assembled creative and dynamic process validation teams for expedient issue resolution.
Presented summaries of issue resolution to Chrysler Executive management.
Developed efficient use of existing technology for rapid issue resolution from repair areas to assembly line workstations, resulting in the minimization of defective units in process.
Product 41% under business plan goal for BSR issues as measured from J. D. Power - Initial Quality Survey, best launch in Dodge Truck Platform history.
Received executive recognition for outstanding achievement.
ADDITIONAL EXPERIENCE
Coatings by Kohler and Sons, Jackson, NJ 1992 1994
SITE FOREMAN
Coordinated with mall management to meet expected criteria.
Supervised workloads among fellow employees to meet deadlines.
Refurbished and refinished walls, ceilings, store fronts and cafeterias of retail stores throughout the United States and Puerto Rico.
Precision Automotive, Dover, NJ 1985 1992
ASSISTANT MANAGER LEAD AUTOMOTIVE TECHNICIAN
Managed entire customer workflow from estimates, to scheduling of repairs, to invoicing and payment.
Diagnosed and repaired automobiles / trucks for all issues relating to body, paint, trim, chassis, powertrain and exterior trim and ornamentation.
Ensured compliance to EPA - Right to Know Survey for hazardous material.
EDUCATION
Masters of Science in Applied Statistics, GPA 3.8, 2008, Rochester Institute of Technology, Rochester, NY
Certified Six Sigma Black Belt, 2002, American Society of Quality, Milwaukee, WI
Certified Quality Manager, 2001, American Society of Quality, Milwaukee, WI.
Certified Quality Engineer, 2001, American Society of Quality, Milwaukee, WI.
Masters in Business Administration, GPA 3.89, 2000, Wilmington College, Wilmington, DE.
BS, Mechanical Engineering, GPA 3.35, 1996, Rutgers University,
College of Engineering, New Brunswick, NJ. |
