Information technology and consulting services executive who possess a unique blend of technology, sales, management, and entrepreneurial leadership skills with a demonstrated ability to produce exceptional business results in a consulting services, commercial software, or corporate information technology environment.
PROFESSIONAL EXPERIENCE
BCE Emergis - Greensboro, North Carolina 2001-Present
Director, Project Management Office/Project Delivery
Responsible for developing and implementing tools to increase revenues and utilization by 15% for a broad portfolio of e-business electronic invoicing consulting services targeted at large and mid-market accounts in the Financial and Healthcare sector.
* Conceived and implemented formal processes and tools used to manage projects for US Integration Services Organization that increased staff productivity by over 20%.
* Led and directed teams of professional consultants and business analysts that achieved 73% billing utilization and 30% gross profit in spite of a challenging economic climate for professional consulting service providers.
* Reviewed and approved project plans and charters to ensure they met all business requirements.
* Provided scheduling support for resource availability, time estimates and reporting to executive management.
* Produced and delivered executive level presentations which measured project progress
* Provided consulting services to client executives for developing and implementing e-business strategies that would reduce operating costs and improve the operational effectiveness of their businesses utilizing a hosted solution.
* Performed engagement staffing, project management, customer satisfaction, and contract profitability functions for sold electronic invoicing and payment processing engagements.
SciQuest, Morrisville, North Carolina 2000 to 2001
Director, Strategic Planning
Executed the leadership role for project delivery, which included developing and implementing strategic and tactical tools for delivery of Internet software projects for Fortune 1000 clients within the Healthcare sector.
* Conceptualized and launched a company wide Program Management Office that increased staff productivity by over 35%.
* Introduced proven PMO methodology inclusive of issues and change management, communication and risk management, project tracking and reporting both internal and external clients
* Implemented formal processes used to define, plan and manage projects within IT, Product Development and Global Professional Services.
* Managed entire project management teams within IT departments.
* Developed and generated Request For Proposals for selection of software services providers.
* Established priorities among all internal/external interdependent projects.
* Coordinated strategic initiatives through cross-project management.
* Reviewed and approved project plans to ensure they met all business requirements.
* Provided scheduling tool support (resource availability, time estimates, reporting).
* Provided leadership and guidance to staff members in Product Development, Information Technology and Professional Services.
* Measured and reported/presented progress to senior executive management.
* Monitored and tracked strategic projects to ensure consistency and satisfaction of interface requirements for existing and newly developing systems.
Intellicisions, Inc., Cary, North Carolina 1999 to 2000
Director, Project Delivery and PMO
Founding member of emerging Consulting Services company responsible for establishing e-business practice. Recruited and managed a matrix team of software development specialists which increased revenue by 40%.
Program Management Office Principal Consultant for Buildnet.com e-commerce company.
* Responsible for all project activities (scheduling, resource planning, reporting, tracking and delivery) involving multiple software providers.
* Prepared reports for executive management.
* Managed 21 consultants, including forecast and budget.
Program Management Office Principal Consultant for Quintiles Transnational
* Designed, planned, equipped, implemented and staffed Y2K compliance center to align worldwide organization culminating $17.5M Year 2000 program.
* Managed 17 domestic and international project teams working on Y2K compliance projects for worldwide executive management.
* Designed, created and maintained Y2K repository for budget tracking, customer correspondences and acquisition integration.
* Developed & enhanced standard operating procedures, monthly executive presentations for Year 2000 initiative.
Sapiens International, Durham North Carolina 1995 to 1999 Principal Project Manager/ Account Manager
Responsible for generating account revenue of stream of $1.5M and 30% in personal billings for a portfolio of consulting services targeted at Fortune 500 companies
* Led and directed a team of professional consultants responsible for custom application development for analysis, design, development, testing and deployment using RAD methodology.
* Lead analysis and design efforts for large complex projects using Sapiens toolkit for Fortune 500 companies. (i.e. Siemens, International Paper and Norfolk Southern)
* Assisted end-users/management team in defining user requirements.
* Provided technical assistance to project team members and customers.
* Trained client and management teams on product offerings.
* Increased overall customer support satisfaction by 15%.
* Reduced outstanding customer problems by 7% in 12 months.
KnowledgeWare, Atlanta Georgia 1993 to 1995 Project Lead, Senior Developer.
Directed the design, development, implementation, training and customer support for CASE mainframe application software product. Provided work direction and leadership for 15 software developers and consultants.
Lexis-Nexis (Mead Data Central ), Dayton Ohio 1987 to 1993
Legal Information Systems Manager
Directed a legal information systems business staff of 20 and a $500,000 budget for the on-going maintenance and support of the Legal Information System.
* Recruited, hired and directed staff with complete P&L responsibility .
* Technical liaison between marketing and sales * *Responsible for all user, business and technical product requirements.
* Decreased overall business analysts error efficiency by 5% and maintained a 99% accuracy rate.
* Provided feature enhancements to Product Development.
SYSTEMS/LANGUAGES ACUMEN
Hardware: IBM 309x, RS/6000, Sun, IBM PC
Webservers: IIS
Operating Systems: OS/390, MS Windows NT/95/98, Unix, AIX, OS/2, DOS, CICS, TSO/ISPF
Databases: MS SQL Server, DB2/UDB,
Middleware: MQSeries
Languages: C, PL1, SQL, HTML, Pascal,FORTRAN, Prolog, Lisp, Basic, AWK, Powerbuilder
CASE Tools:, ADW Case, Sapiens
Configuration Management: PVCS
Desktop Tools: MS PowerPoint/Word/Excel/Project/Outlook, Adobe Acrobat, Artemis
Products: Broadvision, Onyx, Siebel, EDI, Mercator, Lotus Notes
EDUCATION
Bachelor of Science, Computer Science Columbus, Ohio
Ohio State University December 1986
PROFESSIONAL ORGANIZATION
Project Management Institute (PMI)
Council for Entrepreneurial Development (CED)
CHARITABLE ORGANIZATION
Hillsborough Exchange Club – Board of Directors, Assistant Treasurer
Hillsborough Prevention of Child Abuse Center - Board of Directors |
