Executive with expertise in Business Planning, Client Services, and Portfolio Management in Fortune 100, Consulting, and Start-up environments. Proven leader who impacts both ends of the profit equation by developing new revenue opportunities and streamlining operations. Portfolio/Product/Project management professional, with PMP and CSM certifications.
The Walt Disney Company – North Hollywood, CA 2010 – Present
Director, Business Operations and Planning, Disney Interactive Media Group
Created and led the new office of Business Planning and Operations (BPO) for Disney Online Technology, with a mission to establish financial controls, communications tools, portfolio management infrastructure, project execution standards, and talent management processes for a team of 150+ people with a budget of $50,000,000.
• Improved efficiency through reorganization of our business unit from product-specific production teams to integrated service groups able to support the entire organization. This increased our agility and ability to “right-size” teams based on the value of a specific initiative to the larger organization.
• Improved cross-functional productivity by developing a unified project management framework, standardizing processes between six different departments.
• Created a new stream for product development with the launch of the Disney Online Innovation Lab, staffed by recent grads from top tech universities. We developed two prototypes to date, each with outstanding revenue potential.
• Increased focus and alignment through implementation of a formal communication strategy, including conferences, reporting requirements, collaboration tools, and the formation of a grass-roots communications team.
• Improved employee retention within our business unit with the creation of the “What Would Walt Do?” Recognition Program.
• Ensured we had the right people working on the right initiatives by conducting a thorough Talent and Skills Assessment, allowing each Departmental Director to more efficiently allocate their resources.
• Developed an internal cross-training program where our staff educates each other in their specific areas of expertise.
Trifecta Multimedia – Beverly Hills, CA 2006 – 2010
Director, Operations and PMO
Brought in by a former consulting client to lead all of Trifecta’s new Operations and Program Management activities from the launch of this new company. Hired and developed a team of outstanding Producers and created the processes and tools to enable tight management of a portfolio of up to a dozen concurrent projects delivering video production, live event production, and web development solutions for major corporate clients. Had direct annual P&L responsibility for each client engagement.
• Built the Trifecta Multimedia Project Management Office from concept to coordinated global execution of multiple concurrent projects.
• Partnered directly with the CEO to drive sales and manage the customer relationship for client engagements, resulting in outstanding growth through our first four years in business.
• Responsible for savings of $2,000,000 through our implementation of a standard vendor procurement process and the creation of national and international vendor pricing models.
• Designed an Event Production Model to anticipate and avoid problems that has since been adopted by many of our vendors as standard practice.
Sleepless Knights Interactive – Venice, CA 2001 – 2006
Senior Project Manager
Provided consulting to Interactive Media and other companies for program leadership, applying industry best practices to all projects. Working as a contractor, I repeatedly demonstrated the ability to come into a new environment and quickly build strong relationships and processes within a client organization to ensure exceptional project quality and on-time, on-budget delivery with 100% satisfaction.
• Worked with BLITZ as Senior Producer responsible for the delivery of rockstar.msn.com from concept to launch for Microsoft Networks. This website served as the interactive portal for entertainment, information, and voting in support of the CBS television show “Rockstar: Supernova”.
• Senior Project Manager for the development of the ePresent platform for Trifecta Multimedia. ePresentOnline allows companies to leverage integrated voice, video, and data to provide distance learning on a secure web platform.
• Delivery responsibility for a number of strategic projects for Countrywide Financial Corporation, including the redesign of Sales Presentation software, development and deployment of a Sales Tools software suite, and leading an Autodialer Technology pilot project for call center optimization.
KPMG Consulting / BearingPoint – San Francisco, CA 1999 – 2001
Senior Project Manager
Conducted project planning, management, and control for large scale corporate internet strategy and implementation efforts. Directly accountable for project delivery by international, multi-disciplinary teams.
• Successfully proposed, scoped, managed, and delivered the $7,000,000 Phase II Transformation of Motorola’s Online Presence (www.motorola.com). Directed a multidisciplinary global team of 30 consultants in design, development, and content management.
• Lead successful integration of the new Motorola Online Presence with partner countries in Latin America and Asia, allowing our client to use one strategy in multiple markets.
• Developed a successful strategy and implementation plan to manage the migration of over 6,000 static HTML pages into the flexible Vignette CMS.
• Co-authored the $5,400,000 winning proposal to integrate Boeing’s Intranet with their legacy human resources management systems.
Nestlé USA – Glendale, CA 1997 – 1999
Project Manager
Led efforts to build and promote The Very Best Web, Nestlé’s corporate intranet. Managed development of web page templates and a proprietary content management system that allowed business owners to create and control their own sub-sites. Evangelized the new system by creating a user group that could learn the tool, and conducted train-the-trainer sessions for leaders across the country.
• Directed the 1,200% growth of The Very Best Web from 25 local sites, to over 275 local sites nationwide within one year.
• Worked directly with Nestlé S.A. in Switzerland to co-manage our development team in creating Nikita, Nestlé’s content management system.
• Managed development of the Nestlé USA Corporate Portal, which provides live, customizable information to 250,000 Nestlé USA employees.
Sony Pictures Imageworks – Culver City, CA 1993 – 1996
Visual Effects Camera
Visual Effects Camera Operator and Assistant for feature films, commercials, music videos, and television. Specialties included motion control, stop motion, bodycam, high speed photography, and on-site video editing/matting/compositing.
• Managed the visual effects camera department for pyro/miniatures unit for the feature film Starship Troopers at Imageworks. Other film work was freelance and included the following:
Feature Films: Starship Troopers, Courage Under Fire, Daylight, The Arrival, Virtuosity, Mortal Kombat
Television: Twilight Zone, Outer Limits, Strange Luck
Commercials: McDonalds, Dodge, Toyota, Samsung, MCI
Music Videos: Madonna, D'Angelo, Kriss Kross, Portrait
• Executive Producer for three episodes of Digital Dialog, a 30 minute technology magazine-style program for local broadcast in Los Angeles. This included writing, hiring talent and crew, directing multiple segments, and editing the final show.
Other Experience
First Class Multimedia – Colton, CA: Producer 1993 – 1995
Niche.Networks Online – Colton, CA: Project Manager 1992 – 1993
U.S. Forest Service – Los Angeles, CA: Ranger 1990 – 1992
Education and Training
Certified Scrum Master (CSM), Scrum Alliance, 2010
Project Management Professional (PMP), Project Management Institute, 2002
B.A. Social Ecology, University of California, Irvine, 1989
Social Engagement
Good Shepherd Shelter, Los Angeles: Taproot Account Director (Current)
Friends of Tubeho Orphanage, Kigali, Rwanda: Board Member (Current)
Leadership Pasadena, Pasadena, CA: Program Graduate, 2002
Toastmasters International, San Gabriel Valley: Area Governor, 2001 |
