Director Integrated Network Services Direct Operations of Provisioning, both logical and physical Responsible for Configurations and Activations of the edge routers Configure customer specific network routing requirements Test and Turn up physical circuits Direct 300 on-shore and 100 off-shore employees
Director Access Operations Oversee access budget in excess of 3.5 billion Exceeded savings objectives by 150% , over $1 billion saved in 5 years Implemented over 50 metropolitan area networks (MANs) Exceeded migrations by 200% over previous years Transition wireless and wireline functions and resources, both legacy organizations Optimized access network and installed over 110 virtual pops Responsible for interconnections, traffic engineering, IXC management, migration, access and ILEC data base management, local interconnection planning, cable initiative and dial IP Operation consist of 186 mainly exempt employees Area Technical Director, Responsible for technical support, implementation, network service management, and systems engineering for 13 Midwest and South Central states Exceeded all major business objectives, CWD, intervals, RTS, and budget Employee attitude survey was one of the highest in sales support, (96%) Provided excellent customer support and implemented all major projects on time Area consisted of 125 exempt and non-exempt employees
Area Technical Support Manager, Manage customer base of $67 million annually with exceptional retention Involved in all major sales opportunities and renewals Support the sales process through technical presentation, engineering assistance and service Increased revenue by focusing on existing base for new opportunities Outstanding customer relation skills
Northern Telecom Operation Manager, Responsible for customer service and installation for voice and data systems Managed and directed 55 field technicians and supervisory personnel Budgeted and tracked system installations to the OIBIDA level Managed critical care facilities, hospitals, government, and military bases
Education: United States Military College, Fort Gordon, GA Electronic Engineering, Microwave Engineering, 1979
Baker University, BS, Business Admin, & MBA, emphasis in International Business currently attending |