DIRECTOR / MANAGER
Cross-Industry Expertise / Cross-Functional
Experience
¨Healthcare ¨ Manufacturing ¨Distribution ¨Services
A seasoned senior executive with a unique blend of management, sales, marketing, and cutting-edge technology skills. Combines strategic thinking and seasoned judgment with entrepreneurial spirit and a wide range of organizational experience including start-up, private and public companies. Manages people and resources, sells ideas and products, and provides linkage between technologists and executive management, prospects and customers. Has assembled, empowered and led successful high-performance teams and overseen the creation of large healthcare and customer databases.
Key Capabilities and Knowledge Base
Strategic Planning ¨ Forecasting & Budgeting ¨ Internet/e-Business/IT Development ¨ Project Management
IT Operations ¨ Teambuilding ¨Client Services ¨ Multi-site Management ¨Disaster Recovery and Business Continuity Planning ¨ Document Management ¨ Operations Management
Professional Experience
2000 – 2001 OrthAlliance Inc., Torrance, California
Vice President, Information Systems
Senior executive and head of technology for this managed service organization. Recruited to develop business plan and proprietary technologies and to staff corporate headquarters. Developed business plan for Orthodontic Practice Management System project. Directed and planned the reorganization of the IS department. Designed and deployed data warehouse database utilizing SQL.
Key Results
· Recruited and formed a competent and responsive IS support team
· Developed Business presentations for members
· Disaster Recovery Plan .
· Implemented Corporate Email, Intranet and an extensive Doctors Member Center
1996 – 2000 Kofax Image Products, Irvine, California
Director, Information Systems
Responsible for all aspects of Information Systems. Built and organized an I/S organization to meet the demands of a high tech growing company. Implemented a stable and up-to-date network and communications infrastructure. Managed application development for all business systems. Provided leadership including hardware and software acquisition, and data integrity. Developed security policies and establish change controls to stabilize and secure web applications.
Key Results
· Integrated B2B and B2C programs with legacy applications
· E-commerce solution new product and B2B for top ten distributors
· Implemented CRM (Onyx) as Sales Force Automation Tool.
1992 – 1996 Toshiba America Electronic Components Inc., Irvine, California
Sr. Manager, Data Services
Promoted to Sr. Manager May 1993. Establishing goals and objectives including those for: AS/400 Operations, Security, Telecommunications, Data Communications, LAN/WAN development and maintenance, PC Support (Hardware and Software). In 1995 I was given responsibility for client server development team working on Lotus Notes projects, which included a customer information application (Customer First) and email.
Key Results
· I/S Disaster Recovery and Business Continuity Program
· Design team for Sales and Marketing CRM
· Multi protocol WAN/LAN Installations and Integration
Roger Taylor
-2-
1987 – 1992 Avery, Dennison, Azusa , California
Director, Information Systems
Promoted to Director in 1990. Responsibilities as Director included: Department budgets, Software Development, S/38 and AS/400 Operations Group Management, MIS Strategic Planning for nine geographically disbursed manufacturing and sales organizations. Implemented LAN/WAN System to Connect All Sales and Manufacturing Offices. Developed EDI Strategy for the Automotive Group. Implemented Executive Information Applications
Project Manager
Responsible for developing and managing large scale projects for the Director of MIS. Managed budgets and provided management reports as directed. Designed Systems to Automate Billing Processes. Reduced Billing Cycle by 66% (9 Days to 3). Project Manager for Implementation of the Expedite Order Program. Reduced Order Acknowledgment by 50%. Managed EDI Implementation Projects for Several Major Accounts including: GM, Ford, Kodak, and RJR Nabisco
1984 – 1986 Summation Data Inc. , Los Angeles, California
Manager, Customer Support
Responsibilities included: Managing six programmer/analysts, developing customer engagement plans, designing and implementing software solutions based on customer needs. Monitor and manage the help call desk for supported packages. Grew customer accounts by 12% over previous year. Designed and Developed MAPICS Application Enhancements for Golden State Foods, CORE Data Inc., SpringAir Mattress Company, and Beverly Hills Motoring Company
1976 – 1984 General Cable Company, Monticello, Illinois
Materials Manager
Promoted in 1982 to manage customer service, purchasing, shipping, and material control for $60 million division of GK Technologies. Developed New Procedures for Processing Shipment Requests that Significantly Reduced Order Processing and Turn-around Times. Implemented FastTurn, a Customer Services Improvement Program that Resulted in a 20% improvement in customer satisfaction surveys.
1975 – 1976 Caradco Window and Door, Rantoul, Illinois
Shipping Supervisor
After leaving service, joined Caradco in August 1975. Responsible for scheduling and monitoring product shipments and inventory within shipping department. Plant closed to relocate to Iowa in February 1976.
United States Air Force (1965 – 1975)
Weather Equipment Radar Specialist
Education and Professional Affiliations
Ø Certificate in Executive Management, UCLA, Los Angeles, California (1992)
Ø B.S. Electronic Technology, Eastern Illinois University, Charleston, Illinois (1972)
Ø Member AITP California Southland Association |
