CHIEF INFORMATION OFFICER
Technology executive with 20 years diverse technology and industry experience. Supported world class organizations in leveraging technology to drive revenue and decrease operating costs. Provided technology solutions in high growth organizations that maximized market opportunities, decreased operating costs and ensured platforms are sustainable as technology evolves. Adept at leading high performing teams who solve complex business problems. MA in Computer Resource Management
CORE COMPETENCIES
Executive Leadership Large Program Initiatives Vendor Management
Strategic Planning Team Development (200 staff) High Growth Transformation
Operations Management Outsourcing Agreements Organizational Change
Functional Expertise: HIPAA, SAS 70, CRM, ERP, HCM, Architecture, SDLC, Medical Records, Imaging, Web Services, ITIL, CMM, ISO9000
Professional Experience & Accomplishments
Innovative Solutions Group
Solutions Consulting, LLC., Arlington, VA 2008-Now
PRINCIPAL
Currently providing consultation to CIO on planning and execution of IT projects for billion dollar budgets. Supporting multi-million dollar budgets developing applications and network solutions. Developing architecture and models for new systems and processes including supply chain management and inventory control. Established best practice methodology for developing requirements and modeling. Implemented web portals, modernization of systems approaches and assisted in strategic alignment of the business. Clients: SourcePoint Accupuncture, Chatham Search International, USDA/Forest Service (35,000 employees)
The Broe Group (Real Estate & Medical Buildings), Denver, CO company had financial distress June 2007-March 2008
VICE PRESIDENT, Information Technology (CIO)
Recruited to transform this conglomerate into a state-of-the-art IT operation supporting company direction. Corporate structure included 80 disparate domestic and international locations. Budget: 35M
Developed a customer-centric organization to support 214 companies. Assumed leadership of an under skilled staff, lacking process and controls and unaligned with company objectives. Recruited and filled key leadership roles, created cross-functional teams and introduced best practices processes to create a customer focused operation in partnership with the company. Within the first 180 days, saved $500,000.
Established a technology strategy and operations support tactics. Created and executed SAP strategies to support visions of the president and company directions. Leveraged outsourced vendor support for infrastructure and applications development. Developed custom web platform to sell services and maximize economies of scale for subsidiary organizations. Established web environments that allowed customers to self service. Created a business intelligence platform supporting 214 business units.
Established functional and technical architecture for shared services organization. Implemented service level agreements (SLAs) and cost structure models. Architected systems platform in anticipation of business needs projection. Established project governance, SDLC (Agile) and ROI methodologies.
Increased operations platform stability from daily outages to 99.99% reliability. Evaluated voice over IP strategies and implemented strategies that decrease infrastructure operating costs by 25%. Consolidated server equipment decreasing support and licensing costs by 30%. Consolidated cellular plans with cost savings of 50%. Managed outsourced infrastructure vendors and contracts.
US Olympic Committee, Colorado Springs, CO through Torino Games July 2005-October 2006
MANAGING DIRECTOR, Information Technology(CIO)
Managed IT support for three clinics including radiology. Provided technical support for medical services at events. Drove transformation of IT organization from outdated technologies, inefficient organization to state-of-the-art business partner supporting company direction. Supported domestic and international initiatives as well as foundation activities. Managed international budget of $25M.
Established a three year strategy for architecting and designing system platforms. Established and implemented custom and package solution sets. Implemented project management processes, change management, SDLC and ITIL methodologies.
Provided support for three nationwide medical clinics. Support portable clinics during events and games. Maintained athlete medical records and authorization forms. Implemented imaging and records system to support image storage. Implemented internet services for remote physician support and consultation. Ensured systems were HIPAA compliant.
Managed requirements analysis, pilot, programs, feasibility and RFP/RFI processes. Ensured HIPAA compliance on all systems.
Re-aligned process to capitalize on economies of scale. Designed and implemented a shared services team for the 45 member organizations. Enabled volume discounting and minimal cost support. Created consistent look and feel of web pages and consolidated the approach for merchandising apparel, event management and services. Decreased IT costs approximately 50%.
Established business intelligence data warehouse. Set processes for gathering and reporting on data from 45 disparate sporting organizations. Ensured confidentiality of athlete data and HIPAA compliance.
Transworld Systems Inc., Rohnert Park, CA (Financial Services) parent company declared bankruptcy September 2001-July 2005
VICE PRESIDENT, Information Technology(CIO)
Led the information technology and product development teams as divisional organization moved from a stable business model to high growth model. Reported to president of division and global CIO of parent. Managed budget of $15M.
Leadership Initiatives
Partnered with business leaders to create enterprise strategies and maximize technology innovations. Established a one, three, & five year IT strategy based on business and market drivers. Results: Streamlined IT processes with annual costs savings of $500K through consolidation of platforms.
Evaluated technology trends and retired out dated systems and processes. Crafted metrics to measure the effectiveness of technology solution set. Results: Cost savings in operations efficiency of 19 FTEs ($570K annually). Increased revenue opportunity of 20% in services, $5M annually.
Managed pre/post sales engineering teams. Provided customized solutions for customer services and integrations. Evaluated client needs and issues and created client specifications, development and project plans. Developed client proposals and prototypes. Identified cost and value of clients.
Managed outsourced vendor agreements and performance.
Strategic/Architecture Planning & Product Development
Developed current state, future state functional and technical architectures to support enterprise business strategy and business intelligence. Provided assessments based on emerging technology and market changes to support revenue strategies and enhance platform integrity.
Led cross-functional business and technical teams in evaluating current business processes. Automated workflow processes. Cost savings: $1M in less than 2 years. Identified industry and technology trends and incorporated into IT architecture/strategies.
Implemented Sales Force Automation (SFA) to support sales force of 750-800. Developed self-servicing CRM strategy for 50,000 clients and millions of consumers. Results: Ease of use tool kits that allowed the sales force to be more effective and the clients to re-order product by 10%.
Developed product lines to support client ERP needs. Created integration with medical vertical software such as Medical Manager, WebMD, IDX and others.
Created product roadmap for support in acquisition and retention of customers. Developed ROI models. Validated assumptions via customer and sales rep focus groups. Managed new product releases and enhancements. Ensured quality of delivery through best practices processes. Results: Developed online self servicing web based products. Increased customer retention by 25% and sales rep retention by 15%.
Network Engineering, Security and Computer Operations
Managed high availability (24X7) environment. Supported 1000s of concurrent internal and external users. Established disaster recovery, security, intrusion detection, backup and recovery processes.
Provided platform compliance for HIPAA, Graham Leach Bliley and SAS70. Prepared processes and reporting for CMM compliance and IPO offerings.
Managed printing production shop. Produced 1M pieces per week.
Instituted standard procedures for call handling and onsite support of field organization. Managed 150 sales office, 20 operations office locations and 50,000 clients. Results: Decreased average call time from 30 minutes to 15 minutes and staffing by 30%.
Qwest Communications, Inc., Denver, CO January 1998 March 2001
SENIOR DIRECTOR, Information Technology
Managed a staff of 200 with a $30 million budget. Led M&A teams in evaluation and integration of enterprise applications. Secured CMM level 2 certification. Budget: $100M
Executed an extra large system implementation. Led 20 teams (8 major, 12 minor), comprising 200 individuals in implementing a $30 million provisioning system to replace 5 outdated systems. Complicated by the necessity to integrate the acquisition of another company in the middle of the implementation, the project was completed on time and with a minimum of errors.
Supporting financial reporting, CRM, order management and ERP systems.
Time Warner Communications, Inc., Englewood, CO January 1996 January 1998
Project Manager
Developed and managed programs and projects, as well as negotiated vendor contracts
Delivered projects on time, within budget with the desired functionality. Developed ROI process for business initiatives. Managed all aspects of project life cycle from conception through user acceptance.
Prepared systems and reporting for public offering.
Sprint, Kansas City, MO March 1989 January 1996
Project Manager IV
Managed implementation of technology solutions for large projects on multiple platforms. Established project management methodology for the organization. Promoted four times, from initial role as Programmer/Analyst.
Increased billable revenue by $200,000. Created an identification process to enable previously unbilled cellular activity to be properly billed, reducing errors in that sphere by nearly 80%.
Managed billing systems with revenue of $500M. Managed integration billing with local carriers, 900+ feeds weekly.
Earlier positions included: Procedures Analyst, MetFirst Financial, Overland Park, KS, 1987 1989; Manager Trainee, United Missouri Bank, Kansas City, MO, 1986; Supervisor, Walt Disney Educational Media, Kansas City, MO, 1985 1986; Administrator, Debit Card, Investors Fiduciary Trust, Kansas City, MO, 1984 1985 (Part of DST Systems, Inc.)
EDUCATION
Webster University, Kansas City, MO
MASTER OF ARTS: COMPUTER RESOURCE MANAGEMENT
University of Nebraska, Lincoln, NE
BACHELOR OF ARTS: English Minors: Economics and Communications
Hardware/Operations Knowledge:
LINUX, UNIX, Sun, IBM, NT, Tandem, IIS, Domino, DEX, DMS250, 5ESS, DCS, DS1/T 1, Rockwell ACD, Lucent 3GR, WIN2000/XP, Unix, Solaris, AS400, Unisys.
Software Knowledge:
OOA, OOD, ASP, JavaScript, .NET, C#, RedDot, .NET Nuke, SharePoint, Visual Basic, Java, Active X, Corba, Vitria, Oracle, Sybase, SQL, FORTE, COBOL, RPG, CICS, DB2, SAS, Focus, SmallTalk, Rational Rose, Calico, Microsoft Project.
HOBBIES/INTEREST
Tennis, skiing, reading, volleyball
Civic organizations, volunteer facilitator.
Willing to travel and relocate. |
