CIO/IT Director specializing in strategic planning, project portfolio management, PMO, enterprise architecture, and applications development. Unique ability and experience to see the “big picture” that ties strategy, execution, and implementation seamlessly together. Broad, diverse experience in several Fortune 500 companies including industries such as: consulting, telecommunications, government, manufacturing, and transportation. Core competencies include: executive communications, customer service, IT governance, strategic planning, team building, business case development, change management, and project portfolio management.
SELECTED ACCOMPLISHMENTS
• Led several Fortune 500 organizations through a strategic planning process to determine business strategies, IT objectives, architectural direction, and prioritization of the resulting project portfolio. Each time the organization experienced improved project deliveries, better customer relationships, and more useful information for strategic decision-making.
• Four times led large organizations through the start-up and operation of a Project Management Office (PMO) resulting in improved project deliveries, and more efficient resource management equaling millions of dollars in savings. I am a certified PMP (Project Management Professional) who has led numerous projects of all types including several projects involving more than 100 IT professionals and budgets of more than $25,000,000. For example …
• Directed all IT efforts for the largest expansion in the history of Corning Incorporated allowing the company to be first to market with new capacity and win market share. Built the IT organization, led the planning effort, and acted as the executive interface to the business units. Under my leadership the IT efforts came in ahead of schedule and under budget by $2,500,000. In total, responsible for managing a $25,000,000 budget and over 100 IT professionals.
• Managed a $22,000,000 IT architecture “Renewal” initiative using the Gartner EPAS (Enterprise Planning and Architecture Strategies) process. Led the IT organization through a transformation from custom application development to strong use of commercial off-the-shelf software packages (COTS). The result was a dramatic decrease in IT project delivery times, and reduced personnel and software maintenance costs of more than $3,600,000/year resulting in an IRR of greater than 16.9%.
• Directed the delivery and maintenance of CRM (Customer Relationship Management) solutions for more than 5,000 customers, including the development of a new Sales Order Entry System which reduced service delivery times by greater than 50% resulting in increased sales and reduced costs of more than $1 million per month.
• Successfully initiated and operated the ComputerTutor consulting group in Wilmington, NC for thirteen years. Created niche in providing specialized IT support to small and medium-sized organizations. Industries supported included real estate, utilities, construction, consulting, accounting firms, lawyers, and more …
PROFESSIONAL EXPERIENCE
PINELLAS COUNTY GOVERNMENT, Clearwater, Florida, 2003 to 2008
One of the most progressive county governments in the U.S. with a yearly budget of more than $2.2 billion.
IT Director – Responsible for three separate duties: (1) Facilitator of the Senior Leadership Team through the IT strategic planning process, (2) Overall management of the Project Management Office (PMO) overseeing a project portfolio of ~300 concurrent projects, and (3) Program Manager for the largest effort in the IT portfolio which is a $20,000,000 Consolidated Justice Information System (CJIS).
PSSI INC., St. Petersburg, Florida, 2004 to 2006
Specializing in implementation of Project Portfolio Management (PPM) systems.
Consultant – Providing PMO and general management expertise to IT Managers in the Tampa Bay area.
CANADIAN PACIFIC SHIPS, Tampa, Florida, 2001 to 2003
One of the top-ten container shipping companies in the world, with revenues of more than $2.65 billion in 2001.
Project Office Manager – Part of the management team overseeing an enterprise-wide IT re-architecture effort. Focus was on providing project management expertise to management and the various project managers. Directly responsible for leading the implementation of an enterprise portfolio management system.
INTERMEDIA COMMUNICATIONS INCORPORATED, Tampa, Florida, 2000 to 2001
An Integrated Local Exchange Carrier (ILEC) providing voice, data, and Internet services to mid-market businesses.
Information Technology Director – Directed an IT organization of more than 70 people responsible for all CRM and Business Intelligence systems, including the enterprise Data Warehouse, supporting this $5 billion ILEC. Primary focus was on supporting more than 5,000 Sales, Marketing, and Customer Service employees. Also designated as the single IT liaison to the Intermedia VP Leadership Board responsible for developing new strategies for revenue growth.
CORNING INC., Wilmington, N.C., 1985 to 2000
The largest optical waveguide manufacturer in the world, with more than $5 billion in revenue for 1999.
Senior Manager (1998 – 2000) – Held responsibility for the oversight and execution of an IT architecture “Renewal” strategy designed to create a more responsive, business-linked, and cost-effective IT organization. Directed an IT organization of more than 100 employees. Succeeded in obtaining good results and strong customer participation in the first phase of the $22,000,000 deployment plans and initiated the prototyping process for phase two. Various other roles of increasing responsibility 1985 – 1998. Also member of the 1995 winning team of the Malcolm Baldrige National Quality Award.
EDUCATION
BS, Computer Engineering, Clemson University, 1985
MBA, University of North Carolina, Wilmington, 1991
PMP, Project Management Institute (PMI), 2004
ITIL Certification, ITSM, 2006 |
