CHIEF INFORMATION OFFICER
Technology and operations executive with 20 years experience. Kathy has provided vision, leadership, planning and management for the development, acquisition, implementation and support of scalable enterprise class technology. She is adept at leading high performing teams who solve complex business problems. MA in Computer Resource Management
CORE COMPETENCIES
Executive Leadership Tactical Execution Vendor Management
Strategic Planning Team Development (200 staff) Merger &Acquisition
Operations Management Program Management Organizational Change
LEADERSHIP HIGHLIGHTS
Strategic Leadership & Vision: During my tenure as an IT executive, I have worked with the executive leadership team to align technology solutions and support with the business vision and strategy. This includes defining the IT direction and strategy over multiple years and locations; identifying short and long term goals; leveraging technology to create a marketplace differentiator. The results impacted revenue, operations and the perception of IT for internal and external clients.
Business Growth: I represented technology in the business development process working closely with the sales and marketing to assess the business market place. Together, we developed strategies for client retention, product growth, existing client growth and marketing campaigns. Results: A new product platform resulting in increased client retention by 10% and sales rep retention of 10%.
Technology Enabled Solutions: I developed and implemented solutions to support a high growth revenue model and consolidated platforms. Working with the executive leadership, we managed through technical and operational obstacles to implement web portal solutions focused on making it easier to do business with us. The portals moved the sales and client environments from a paper based, people driven system to a highly interactive customer self-service web portal. The solution both increase revenue and decrease operating costs. This increased retention with customers and sales reps. Revenue Increase: 20%; Operating Cost Decrease 25%; Client Retention 25%; Sales Rep Retention 15%.
Critical Project Execution: Led the implementation of very large, complex project/program that led to the consolidation of systems and processes.. The team was 200 with a budget of $100M. Project was off course when I was requested to take it on. I refocused the project through five sponsor changes and an acquisition to deliver the functionality on time and within budget.
PROFESSIONAL EXPERIENCE
Confidential Logistics Company
Arlington, VA
CHIEF INFORMATION OFFICER (reporting to CEO) 2011-Now
.Recruited to transform IT organization for a logistics and transportation organization with a 30% annual growth rate.
Led the IT organization from an entrepreneurial environment to enterprise class systems and methodologies. Implemented Agile and ITIL processes. Updated architecture and applications to support high volume transaction processing (24M/month).
Partnered with the business to develop business strategies and align IT with business direction.
Developed custom solutions to support GIS and routing. Developed mobile platform solution to support 2000 field personnel. Identified methods to leverage social networking and enhance customer satisfaction.
Implemented standards for help desk and network engineering. Implemented virtual environments and SQL server clusters.
Consulting
Arlington, VA 2008-2011
DIRECTOR, Information Technology/Systems (reporting to SVP)
Partnered with business and IT executives to develop strategies for delivering technology products and services. Evaluated and recommended strategies for architecting systems and processes. Developed and implemented methodologies to support requirements and architecture processes. Clients include: USAID, USDA, Forest Service, and other commercial clients. Hired, fired and managed staff.
Led assessment of organizational gaps in architecture and processes. Led teams in developing and designing strategies to support the business architecture and to leverage emerging technologies. Supported the business in re-engineering processes. Developed RFI/RFPs for COTs solutions. Developed modernization plans for outdated systems.
Led the implementation of large and complex technical solutions that consolidated and enhanced system capabilities. Implemented eCommerce/web portal solutions. Developed strategies for managing projects in a PMO structure. Created standard methodologies for projects and reporting. Developed standard methodologies for delivering architecture and requirements.
Led architecture analysis, project management, applications, infrastructure, engineering, computer operations and help desk teams.
The Broe Group (Investment Management Conglomerate) financially distressed company 2007-2008
Denver, CO
VICE PRESIDENT, Information Technology/CIO (Reporting to President)
Recruited to transform the IT organization into a high performing technical team aligned with business strategies. Managed architecture, project management, analysis, development, process re-engineering, network engineering, telecom, computer operations and help desk teams for 214 companies.
Assumed leadership of an under skilled staff, lacking process and controls and unaligned with company objectives. Recruited and filled key leadership roles, created cross-functional teams and introduced best practices processes to create a customer focused operation in partnership. Within the first 180 days, saved $500,000.
Partnered with business leaders to determine technical needs and architected solutions that decreased costs and consolidated technology.
Established a technology strategy for development and distribution of services and goods. Developed web platform to maximize economies of scale and support subsidiary organizations. Implemented online order management and servicing. Results: Increased customer satisfaction and decrease in operating costs by 10%.
Established architecture for shared services organization. Led solutions implementations and developed metrics for success. Implemented service level agreements and cost structure models. Established project governance, SDLC (Agile) and ROI methodologies. Results: Decrease in costs of 25%.
Implemented user focus teams for managing major initiatives. Implemented vendor management and outsourcing approaches. Developed strategies for integrating technology across business units.
Increased operations platform stability from daily outages to 99.99% reliability. Implemented business continuity plans. Evaluated voice over IP strategies and implemented strategies that decrease infrastructure operating costs by 25%.
US Olympic Committee (Services & Supply Chain) Through Torino Games 2005-2006
Colorado Springs, CO
MANAGING DIRECTOR, Information Technology/CIO (Reporting to COO)
Drove transformation of IT applications, network and operations organizations from underperforming team to high performing business partner. Supported domestic and international initiatives. Implemented web customer portals educational platforms. P&L responsibility.
Partnered with business executives to create strategies and maximize technology investments. Established a one, three, & five year IT strategy.
Oversaw the restructuring of the IT organization creating a high performing team. Implemented IT governance, project management, change management and workflows for maximum productivity. Results: Controlled production releases and decreased defects by 20%. Increased IT productivity by 30% and staff satisfaction twofold.
Collaborated with Marketing and Business Development to design technical solutions supporting revenue goals. Aligned projects to support ongoing efforts.
Created and implemented vision for 45 subsidiary organizations to maximize economies of scale through centralized services. Developed standardized web portals. Results: Decreased IT organizational costs by 25-50%.
Increased platform stability and reliability through best practices implementation of support. Implemented business continuity, failover and disaster recovery. Maintained a variety of networking technologies nationally and internationally.
Established and formalized SDLC (Agile) and network engineering practices (ITIL). Results: Decrease in software defects by 25% and decreased reactive approaches from 90% to 60%.
Transworld Systems Inc., (Financial Services) 2001-2005
Rohnert Park, CA
VICE PRESIDENT, Information Technology & Product Development/CIO (Reporting to President)
Oversaw the information technology and product development teams as organization moved from a stable business model to high growth model. Managed high transaction processing with high availability. Led the migration from green screen technology to web enabled tools.
Partnered with business leaders to create business strategies and maximize technology modernizations. Established a one, three, & five year IT strategy based on business and market drivers. Results: Streamlined IT processes with annual costs savings of $500K through consolidation of platforms.
Developed architectures to align IT with enterprise business strategy. Identified gaps in processes and controls and recommended technology changes to increase platform integrity. Oversaw cross-functional business and technical teams in evaluating current business processes. Leveraged technology to automate business processes. Cost savings: $1M in less than 2 years. Identified industry and technology trends and incorporated into IT architecture/strategies.
Envisioned, architected and implemented Sales Force Automation (SFA) to support sales force of 800. Designed self-servicing CRM strategy for 50,000 clients and millions of consumers. Results: Ease of use tool kits that allowed the sales force to be more effective and the clients to re-order product by 10%.
Managed IT strategy and implementation. Retired legacy systems and automated call center functions. Designed business intelligence platform for evaluating customer usage and performance. Developed business intelligence models for evaluating back office performance. Collaborated with the business in defining performance objectives.
Created product roadmap for support in acquisition and retention of customers. Managed new product releases and enhancements. Ensured quality of delivery through best practices processes. Results: Developed online self servicing web based products. Increased customer retention by 25% and sales rep retention by 15%.
Managed high availability (24X7) environment. Supported 1000s of concurrent internal and external users. Established disaster recovery, security, intrusion detection, backup and recovery processes. Ensured HIPAA, Graham Leach Bliley and SAS70 compliance.
Instituted standard procedures for call handling and onsite support of field organization. Managed 150 sales office, 20 operations office locations and 50,000 clients. Results: Decreased average call time from 30 minutes to 15 minutes and staffing by 30%.
Qwest Communications, Inc., Denver, CO 1998 2001
SENIOR DIRECTOR, Information Technology - Applications Development
Time Warner Communications, Inc., Englewood, CO 1996 1998
Project Manager- Applications Development
Sprint, Kansas City, MO 1989 1996
Project Manager IV
Project Manager III Project Leader Systems Analyst Programmer/Analyst
Procedures Analyst, Met First Financial Co, Overland Park, KS 1987 1989
Manager Trainee, United Missouri Bank, Kansas City, MO 1986 1986
Supervisor, Walt Disney Educational Media Co, Kansas City, MO 1985 1986
Administrator, Debit Card, Investors Fiduciary Trust Company, Kansas City, MO 1984 1985
EDUCATION
Webster University, Kansas City, MO
MASTER OF ARTS: COMPUTER RESOURCE MANAGEMENT
University of Nebraska, Lincoln, NE
BACHELOR OF ARTS: English Minors: Economics and Communications
Assistant Professor, Information Technology UMUC Teaching Information Technology Strategies in Business
Adjunct Instructor at Keller Graduate School, Kansas City, MO Advanced Project Management
TECHNICAL SKILLS
Business/Technical Modeling Campaign Management Disaster Recovery Security
CRM, ERP, SFA, HRM Billing, Supply Chain VoIP, MPLS Data Center Management
eCommerce, Web Portals, Customer Self Service Order Management, Web Services (SOA) Database Consolidation ITIL, Six Sigma, CMMi, SAS70
Call Center, Caging & Fulfilment, Business Process Management, Content Management Knowledge Management, Business Intelligence, Data Marts Microsoft, .NET, Java, Agile, Sharepoint. SQL Server SAS70, Graham Leach Bliley
COTS: MS Dynamics, Oracle, SAP, Great Plains, Onyx, MS CRM, Siebel, Scopus, RMI, QLIK, MS Business Intelligence, JD Edwards, EPICOR, Events Manager, Documentum, ImageSilo, SharePoint, Qlik, and others.
Hardware/Operations Knowledge:
LINUX, UNIX, Sun, IBM, NT, Tandem, IIS, VMWare, Load Balancing, NetShare, OSI, Domino, DEX, DMS250, 5ESS, DCS, DS1/T 1, Rockwell ACD, Lucent 3GR, WIN2000/XP, Unix, Solaris, AS400, Unisys.
Software Knowledge:
Exchange, Active Directory, Web 2.0, OOA, OOD, ASP, JavaScript, .NET, C#, RedDot, .NET Nuke, Cold Fusion, EDI, SharePoint, Visual Basic, Java, Active X, Perl, SOA, Web Services, Corba, Vitria, Oracle, Sybase, SQL, FORTE, DB2, SAS, Focus, SmallTalk, Rational Rose, Calico, MS Project.
Compliance: SAS70, HIPAA, Graham Leach Bliley, Disaster Recovery, Annual Security Audits
Willing to travel and relocate. |
