CHIEF EXECUTIVE OFFICER

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Position
CHIEF EXECUTIVE OFFICER
Location Confidential
No
Location
Northeast USA
Willing to Relocate
Yes
Industry
E-COMMERCE--Web-Marketing-Services-SiteDev.
Function
GENERAL-MANAGEMENT--CEO/COO/GM
Compensation
$200,000 to $400,000

Resume Summary
Award winning senior executive with consistent track record of driving profitable revenue growth. Over 18 years of experience, from CEO of a startup, to leading organizations with 100+ employees and managing P&L as large as $3 billion/year.

Resume Body      CHIEF EXECUTIVE OFFICER

CHIEF EXECUTIVE OFFICER
Award winning senior executive with consistent track record of driving profitable revenue growth. Over 18 years of experience, from CEO of a startup, to leading organizations with 100+ employees and managing P&L as large as $3 billion/year. Analytical, focused, and passionate business leader. Thrive in dynamic, competitive environments. Excellent problem solver and strategic thought leader.

PROVEN PEOPLE LEADER WITH STRONG OPERATING ACUMEN
• Led a $3 billion/year, 35 person organization with profit and loss responsibility for AT&T’s Global Packet Services
• Managed a 100+ person geographically disbursed management and union employee customer service organization responsible for $2 billion/year and repeatedly exceeded objectives
• Led a 60 person team that delivered $14 million to AT&T by building client e-commerce website infrastructure
• Generated $30 million for AT&T by building and leading a team transformed General Motors’ global communications network

EXCELLENT INFLUENCE MANAGER AND FINANCIAL RESULTS DRIVER
• Delivered more than 10% of AT&T’s total annual revenue (contributed $3.2B to AT&T’s year end revenue total of $30.5B)
• Managed a $257M annual expense budget - consistently under budget
• Managed profit and loss for a $55 million portfolio of highly technical products and achieved 57% revenue growth
• Consistently exceeded 125% of sales management and sales revenue objectives

DEMONSTRATED RISK TAKER
• Left Fortune 10 company after 15 years of success to lead a promising Internet startup company
• Joined a newly formed client acquisition sales team at 50% of salary and earned back over 164% in sales commission
• Made controversial decision to withdraw a virtual call center product from the market and reallocate its $5 million commitment
• Developed progressive strategy to evolve AT&T’s call center products into a portfolio of multimedia contact center products

VISIONARY STRATEGIC THOUGHT LEADER
• Created AT&T B2B Internet sales strategy combining SBC, BellSouth, Cingular & AT&T electronic storefronts to deliver $100M
• Constructed global strategies for AT&T’s high speed data, call center, and international toll-free services
• Designed, developed, and launched multiple new technologically advanced products and services into the market
• Co-author of two business books and a government white paper, speak at industry events, and quoted in trade publications

SALES LEADER WITH FIELD SALES EXPERIENCE AND PROVEN ABILITY TO NEGOTIATE
• Over 9 years of sales management and direct day-to-day field sales experience with large, medium, small & wholesale clients
• Led a nationwide sales force responsible for selling Internet self servicing tools to small and midsize businesses
• Closed $90M contract with AT&T’s largest Packet Services customer & consistently exceeded sales management objectives
• Accomplished sales leader experienced in negotiating sales contracts, acquiring new clients and growing existing clients
• Personally negotiated with, American Express, Lehman Brothers, Bloomberg, ING, Microsoft, Revlon, Cisco, Geico, Apple, etc.

ONLINE AND TRADITIONAL MARKETER
• 8 years of online and traditional marketing experience as well as product development and offer/product management
• Led Internet marketing, including banner ads, email campaigns, search engine optimization, keyword buys, & site sponsorships
• Received the Web Marketing Association’s WebAward for outstanding achievement in website development
• Created and launched marketing strategy that increased year over year direct business-to-business Internet sales by 257%
• Redesigned att.com, rebranding SBC, & Bell South homepages and integrating with AT&T to increase Internet sales by 36%

HONORS AND RECOGNITION
• Award of Excellence from auto industry client’s Chief Technology Officer
• AT&T Client Dedication Award – for never-ending dedication, commitment, and tremendous contributions to clients
• Completed two Master’s degree programs at top of class while working full time (promoted twice while attending graduate school)
• AT&T Leadership Continuity Program, a fast track program for a select group of high potential leadership candidates
• Numerous Sales Awards –Circle of Excellence, Outstanding Sales Award, Extra Mile, Sales Person of the Month (multiple), etc.
• President’s Award for leading the implementation of AT&T’s first nationwide switchless reseller
• Six Sigma Green Belt Certified


PROFESSIONAL EXPERIENCE

INTERNET SUPPORT SOLUTIONS - 2008 - Present
Chief Executive Officer – Freehold, NJ
• Lead all operations and strategic direction for nationally recognized consumer website serving more than 1.5 million visitors

AT&T – 1992 – 2007
Executive Director – Bedminster, NJ, 2006 – 2007
• Led 50 person organization comprised of a nationwide sales force, a team responsible for all AT&T business to business (B2B) Internet sales and SMB electronic self servicing, as well as a customer contact center (calls, chats, & email)

Executive Director – Bedminster, NJ, 2004 – 2006
• Promoted to lead a $3 billion/year, 35 person organization with P&L responsibility for complex data services

Chief of Staff - Bridgewater, NJ, 2002 –2004
• Ensured the effective and efficient functioning of a $28+ billion/year, 1,900+ person organization

Director – Bridgewater, NJ, 2001 – 2002
• Led a team that grew a $55 million portfolio of leading edge highly technical call center products by 57%, transforming call centers into integrated multimedia contact centers with web chat, collaboration, and Voice over Internet Protocol (VoIP)

Director – Detroit MI, Florham Park, NJ, 2000 – 2001
• Led large client e-business and global outsourcing engagements generating $535 million from clients such as General Motors

Director – Somerset, NJ, 1998 – 2000
• Promoted to lead 100+ geographically dispersed management & union customer service employees supporting 1,000 wholesale clients via call centers for ordering, provisioning, 7x24 maintenance, project & program management delivering $2 billion/year

Sales Operations Manager – New York, NY, 1997 – 1998
• Oversaw sales management, finance, operations, and human resources for a $525 million/year, 100+ person sales organization

Marketing Manager – Bridgewater, NJ, 1996 – 1997
• Promoted to lead Marketing and Offer Management for $250 million/year international communications services

Sales Manager and Senior Account Executive - New York, NY, 1992 – 1996
• Consistently exceeded sales and sales management objectives for acquisition sales & global account management
• Multiple sales awards, including Eastern Region Circle of Excellence Award for top annual sales revenue

Canon USA – 1990 - 1992
Senior Sales Representative - New York, NY
• Consistently exceeded office equipment sales objectives and received numerous awards for sales excellence including trip to Bahamas, Tag Heuer watch, and salesperson of the month repeatedly

EDUCATION
- Executive Leadership Program, Cornell University
- Master of Business Administration, Marketing Specialization, Seton Hall University, GPA 3.9/4.0
- Master of Science in International Business, Studied in Argentina, Poland, & Guatemala, Seton Hall University, GPA 3.8/4.0
- Bachelor of Arts, State University of New York

PUBLICATIONS
- Managing Teleworkers and Telecommuting Strategies, Praeger Publishers; (2003)
- People and the Workplace, U.S. General Services Administration Office of Governmentwide Policy; (2001)
- A Passion For Planning - Financials, Operations, Marketing, Management, and Ethics, University Press of America; (2001)

ACTIVITIES
- Board of Directors Supervisory Committee - Affinity Federal Credit Union
- Top 1% Marathon Finisher
- Lieutenant Westfield Volunteer Rescue Squad & NJ State Certified EMT
- Running a Marathon in every state to increase autism awareness & funds (41 stattes complete)
- Climbed to summit of Mt. Kilimanjaro
- National Children’s Cancer Society

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