CHIEF EXECUTIVE OFFICER Award winning senior executive with consistent track record of driving profitable revenue growth. Over 18 years of experience, from CEO of a startup, to leading organizations with 100+ employees and managing P&L as large as $3 billion/year. Analytical, focused, and passionate business leader. Thrive in dynamic, competitive environments. Excellent problem solver and strategic thought leader.
PROVEN PEOPLE LEADER WITH STRONG OPERATING ACUMEN Led a $3 billion/year, 35 person organization with profit and loss responsibility for AT&Ts Global Packet Services Managed a 100+ person geographically disbursed management and union employee customer service organization responsible for $2 billion/year and repeatedly exceeded objectives Led a 60 person team that delivered $14 million to AT&T by building client e-commerce website infrastructure Generated $30 million for AT&T by building and leading a team transformed General Motors global communications network
EXCELLENT INFLUENCE MANAGER AND FINANCIAL RESULTS DRIVER Delivered more than 10% of AT&Ts total annual revenue (contributed $3.2B to AT&Ts year end revenue total of $30.5B) Managed a $257M annual expense budget - consistently under budget Managed profit and loss for a $55 million portfolio of highly technical products and achieved 57% revenue growth Consistently exceeded 125% of sales management and sales revenue objectives
DEMONSTRATED RISK TAKER Left Fortune 10 company after 15 years of success to lead a promising Internet startup company Joined a newly formed client acquisition sales team at 50% of salary and earned back over 164% in sales commission Made controversial decision to withdraw a virtual call center product from the market and reallocate its $5 million commitment Developed progressive strategy to evolve AT&Ts call center products into a portfolio of multimedia contact center products
VISIONARY STRATEGIC THOUGHT LEADER Created AT&T B2B Internet sales strategy combining SBC, BellSouth, Cingular & AT&T electronic storefronts to deliver $100M Constructed global strategies for AT&Ts high speed data, call center, and international toll-free services Designed, developed, and launched multiple new technologically advanced products and services into the market Co-author of two business books and a government white paper, speak at industry events, and quoted in trade publications
SALES LEADER WITH FIELD SALES EXPERIENCE AND PROVEN ABILITY TO NEGOTIATE Over 9 years of sales management and direct day-to-day field sales experience with large, medium, small & wholesale clients Led a nationwide sales force responsible for selling Internet self servicing tools to small and midsize businesses Closed $90M contract with AT&Ts largest Packet Services customer & consistently exceeded sales management objectives Accomplished sales leader experienced in negotiating sales contracts, acquiring new clients and growing existing clients Personally negotiated with, American Express, Lehman Brothers, Bloomberg, ING, Microsoft, Revlon, Cisco, Geico, Apple, etc.
ONLINE AND TRADITIONAL MARKETER 8 years of online and traditional marketing experience as well as product development and offer/product management Led Internet marketing, including banner ads, email campaigns, search engine optimization, keyword buys, & site sponsorships Received the Web Marketing Associations WebAward for outstanding achievement in website development Created and launched marketing strategy that increased year over year direct business-to-business Internet sales by 257% Redesigned att.com, rebranding SBC, & Bell South homepages and integrating with AT&T to increase Internet sales by 36%
HONORS AND RECOGNITION Award of Excellence from auto industry clients Chief Technology Officer AT&T Client Dedication Award for never-ending dedication, commitment, and tremendous contributions to clients Completed two Masters degree programs at top of class while working full time (promoted twice while attending graduate school) AT&T Leadership Continuity Program, a fast track program for a select group of high potential leadership candidates Numerous Sales Awards Circle of Excellence, Outstanding Sales Award, Extra Mile, Sales Person of the Month (multiple), etc. Presidents Award for leading the implementation of AT&Ts first nationwide switchless reseller Six Sigma Green Belt Certified
PROFESSIONAL EXPERIENCE
INTERNET SUPPORT SOLUTIONS - 2008 - Present Chief Executive Officer Freehold, NJ Lead all operations and strategic direction for nationally recognized consumer website serving more than 1.5 million visitors
AT&T 1992 2007 Executive Director Bedminster, NJ, 2006 2007 Led 50 person organization comprised of a nationwide sales force, a team responsible for all AT&T business to business (B2B) Internet sales and SMB electronic self servicing, as well as a customer contact center (calls, chats, & email)
Executive Director Bedminster, NJ, 2004 2006 Promoted to lead a $3 billion/year, 35 person organization with P&L responsibility for complex data services
Chief of Staff - Bridgewater, NJ, 2002 2004 Ensured the effective and efficient functioning of a $28+ billion/year, 1,900+ person organization
Director Bridgewater, NJ, 2001 2002 Led a team that grew a $55 million portfolio of leading edge highly technical call center products by 57%, transforming call centers into integrated multimedia contact centers with web chat, collaboration, and Voice over Internet Protocol (VoIP)
Director Detroit MI, Florham Park, NJ, 2000 2001 Led large client e-business and global outsourcing engagements generating $535 million from clients such as General Motors
Director Somerset, NJ, 1998 2000 Promoted to lead 100+ geographically dispersed management & union customer service employees supporting 1,000 wholesale clients via call centers for ordering, provisioning, 7x24 maintenance, project & program management delivering $2 billion/year
Sales Operations Manager New York, NY, 1997 1998 Oversaw sales management, finance, operations, and human resources for a $525 million/year, 100+ person sales organization
Marketing Manager Bridgewater, NJ, 1996 1997 Promoted to lead Marketing and Offer Management for $250 million/year international communications services
Sales Manager and Senior Account Executive - New York, NY, 1992 1996 Consistently exceeded sales and sales management objectives for acquisition sales & global account management Multiple sales awards, including Eastern Region Circle of Excellence Award for top annual sales revenue
Canon USA 1990 - 1992 Senior Sales Representative - New York, NY Consistently exceeded office equipment sales objectives and received numerous awards for sales excellence including trip to Bahamas, Tag Heuer watch, and salesperson of the month repeatedly
EDUCATION - Executive Leadership Program, Cornell University - Master of Business Administration, Marketing Specialization, Seton Hall University, GPA 3.9/4.0 - Master of Science in International Business, Studied in Argentina, Poland, & Guatemala, Seton Hall University, GPA 3.8/4.0 - Bachelor of Arts, State University of New York
PUBLICATIONS - Managing Teleworkers and Telecommuting Strategies, Praeger Publishers; (2003) - People and the Workplace, U.S. General Services Administration Office of Governmentwide Policy; (2001) - A Passion For Planning - Financials, Operations, Marketing, Management, and Ethics, University Press of America; (2001)
ACTIVITIES - Board of Directors Supervisory Committee - Affinity Federal Credit Union - Top 1% Marathon Finisher - Lieutenant Westfield Volunteer Rescue Squad & NJ State Certified EMT - Running a Marathon in every state to increase autism awareness & funds (41 stattes complete) - Climbed to summit of Mt. Kilimanjaro - National Childrens Cancer Society |