I am a senior executive with over 17 years of management and information technology experience coupled with a record of successfully delivering profit-driven solutions. I am a results-driven leader with expertise in envisioning and managing revenue and growth initiatives grounded on business and economic value. I have demonstrated the ability to build peak-performing teams and achieve cross-functional business objectives.
I have expertise in the following:
* System design, implementation & management
* Process improvement & management
* Planning
* Motivation
* Productivity enhancement
* Problem identification and solutions
* IT strategy development & execution
* e-Commerce strategy and delivery
* Vendor contract negotiation
* Configuration management
* Program and project management
* Quality
* Quick study
EXPERIENCE
1992-Present
American Institute of Aeronautics and Astronautics (AIAA) - Reston, VA
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I significantly contributed to the planning and execution of the business and operations strategies as a member of the executive team for this $23 million, 30,000-member, professional, aerospace association. I efficiently used resources to get productivity gains and reduce costs while maintaining employee stability and customer satisfaction through continual improvement.
2001-Present
Chief Information Officer (AIAA) - Reston, VA
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I managed the Web and Information Technology Teams resulting in 5% year-over-year profit growth. Recognition of my successes led to expanded responsibilities. In June 2005, the new CEO added internal communications and two non-technical teams to my division. I managed an annual budget of $3 million and led a 17-person team.
* Significantly contributed to the planning and execution of the business and operations strategies as a member of the executive team.
* Built over 100 tightly integrated systems to modernize this profit-minded association.
* Built systems (the process, the infrastructure, the software, the people...) for thousands of users using ColdFusion, Microsoft SQL Server and many other tools.
* Played a key role on a federal contract with NASA to form a start-up company, the National Institute of Aerospace. Company was formed within budget, on time, and according to plan. Worked with NASA to organize and set up policies, procedures, networks, Web sites, servers, and phones.
* Efficiently used resources to get productivity gains and reduce costs while maintaining employee stability and customer satisfaction through continual improvement.
* Responsible for "putting everything on the Web" using new business processes and database-driven, integrated, web-based systems.
* Maintained 99.9% uptime for 30 servers over a period of 6 years with minimal staff. The servers (several were clusters) were used for Microsoft SQL Server, ColdFusion, e-mail, Web, FTP, document conversion to PDF, PDF manipulation, firewall, fax, file serving, Microsoft Exchange, Verity, WebTrends, Solomon, Citrix, NAS and IP Office.
* Boosted revenue with online delivery of products ($3 million revenue annually).
* Managed an e-commerce project using a team of stakeholders. Outsourced development and worked with vendor daily to release an application that has collected over $20 million since released in September 2001.
* Contributed greatly to the company's Business Continuity Plan.
* Reduced production and support costs $500,000 annually and 4 FTEs.
* Completed numerous projects and system upgrades using a defined system development life cycle (SDLC) that consistently met the expectations of the stakeholder teams.
* Survey of staff led to "Best in Teamwork" for IT Team.
* Spoke on advances in journal workflow and in-house development at Council of Engineering and Scientific Society Executives (CESSE) in 2003.
* Completed six business-to-business (B2B) solutions.
* Upgraded phone system from Nortel to Avaya IP Office with minimal downtime.
* Increased sales 150% by indexing our technical archive (150,000 documents) on Google.com.
1995-2001
IT Team Leader (AIAA) - Reston, VA
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I directed the development, integration, implementation and support for all information systems. I played a key role in reengineering the company and enabled a shift to customer-focused solutions. I created and upgraded many systems to streamline processes.
* Integral part of planning, process creation, strategy forming, and implementation for institute-wide business process reengineering.
* Developed and implemented information systems including an association management system and an efficient order entry system.
* Technology Team Leader for an organizational move from Washington DC to Reston VA, The move was first to temporary space while permanent build was under way, then to permanent facility six months later. Both moves performed ahead of schedule and within budget with 100 staff functionally working the next day.
* Created print-on-demand system to automate the print publication created by our New York office eliminating 1 FTE.
* Streamlined conference registration resulting in reduced processing time and elimination of redundant data entry.
1992-1995
MIS Manager (AIAA) - Washington, DC
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I managed the MIS Department, automated many paper processes, centralized databases, and prepared the staff for a digital future.
* Project manager and UNIX administrator for installation of association management software, Aztech*Ware. Delivered system on time and on budget. Worked among stakeholders and vendor to meet business goals and user needs.
* Supported 100 users on Macs, PCs, and terminals using Unix server as host. Trained staff and enabled users to help themselves. 70% of staff were first-time computer users.
* Won awards within the Aztech*Ware community.
* Installed new accounting package, South*Ware.
* Installed first e-mail system, including automated fax distribution.
1991-1992
B & D Woodworking - Westminster, MD
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I managed the team responsible for the design, development and implementation of an information system that included sales order entry, CAD, inventory and financial functions for a $5 million woodworking firm. The system, down sized from an IBM System 36, was hosted on networked Macintosh systems using the Omnis 7 RDBMS and the MiniCAD packages. Tailored functions were implemented using PASCAL.
1989-1991
Trident Data Systems - Alexandria, VA
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I was responsible for hardware and software support for computer systems including Macintosh, IBM compatible PCs, Sun Microsystems, and the HP-3000. I was responsible for support of users on 3-Com and Banyan VINES LANs. My responsibilities included installing networked systems, training users and maintaining the networks and systems. This support was provided on the customer site - the National Reconnaissance Office (NRO).
1989-1989
Westminster Computer - Westminster, MD
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I was responsible for microcomputer (Macintosh and IBM compatible) systems sales. My responsibilities included defining systems to meet customer requirements as well as integrating and installing these systems. I also provided customer training as part of the sales effort.
EDUCATION
BA Philosophy 1988 Western Maryland College, Westminster MD
Related Education:
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* A Six Sigma Approach to Achieving Project Management Quality in 2006
* Franklin Covey's 7 Habits of Highly Effective People in 2006
* Web Publishing at Stanford University in 2004
* ColdFusion Developers Conferences in 2000 through 2004
* FileMaker in 2003
* Oracle development in 2000
* SQL Server in 2000
* IT Project Management in 1997
* FoxPro in 1996
* C in 1993 |
