SUMMARY
Experienced Account Manager skilled in sales with emphasis on new business development, client service and multi-project/account management; background includes proven record of building effective business relationships, particularly in industries where there has been no prior experience.
WORK EXPERIENCE
2002-2006 FIS Loan Portfolio Solutions/Fidelity National Default Solutions/
NewInvoice, LLC- Atlanta, GA
Client Services Supervisor – 3/05-3/06
Client Services Representative Lead – 4/04-3/05
Client Services Representative – 8/02-4/04
· Supervised four full time employees and one part time employee.
· Managed client services for over 300 attorney firms and 19 large mortgage companies with 100% client satisfaction.
· Provided technical support for clients and invoice, transaction and check status of over 100,000 invoices per month.
· Liaison between clients and the software development department for client’s technical and problem resolution requests.
· Provided concise specifications to the development department for client’s programming enhancement requests.
· Trained attorney firm clients and mortgage companies via WebEx on electronic invoice management application.
1995-2000 Pivotal Communications, LLC/TeamLink.com - Atlanta, GA
Director, Client Services
· Managed customer service and technical support for sports fax-on-demand service for 35 collegiate conferences, 920 colleges and universities, the NCAA, Major League Baseball, the NFL and 2,000 media.
· Sold service to NFL teams, collegiate conferences, colleges and universities.
· Developed customer service department, which grew 746% over a two-year period.
· Directed client services transition from fax system to Internet integrated service.
1994-1995 Wesson, Taylor, Wells & Associates, Inc. - Marietta, GA
Account Executive
· Sold technical consultant services to clients.
· Recruited consultants for projects at major accounts.
EDUCATION
M.A. The George Washington University, Washington, DC
B.A. The College of Wooster, Wooster, OH |
