ACCOMPLISHED TECHNOLOGY LEADER
Delivering Business Value and Success through Technology
Business Systems Management ~ IT Strategy and Planning ~ Global Team Management
Accomplished, results-driven Technology Leader with 15+ years experience in technology development and management, including leading companies, high performing teams, and customers of top companies, such as Autonomy, Franklin Templeton Investments, and Compaq Computer Corporation. Expertise in application support and development, project, vendor, and people management, budget planning, systems architecture and integration, and quality control.
Proven ability to contribute to company growth by driving change and influencing people at all levels in an organization. Knowledgeable and experienced working with enterprise business systems in both a multi-sourced model in a large IT department as well as a cloud-based environment with SaaS providers. Possess dual MBA degrees from Berkeley Columbia Executive program, in addition to BS in Computer Science and Engineering. Open to relocation and travel.
CAREER ACCOMPLISHMENTS
Managed enterprise business systems support, and application and infrastructure projects with budgets up to $25 million throughout career, at companies such as Autonomy.
Supervised a team of managers and engineers recognized for superior performance with awards, including Best Teamwork and Best Project Team, at Iron Mountain.
Reduced IT projects costs more than 50% by leveraging existing technologies and solutions while delivering project on time, within budget, and achieving high satisfaction ratings (4.6 out of 5), at Franklin Templeton Investments.
Recommended and implemented advanced solution on $4 million enterprise project for a client that won Best of Technology Award at Intergovernmental Technology Conference while working at CGI.
PROFESSIONAL EXPERIENCE
AUTONOMY, Various Cities 2009-Present
Global leader in infrastructure software for the enterprise
Director - Application Support & Development
Direct the technical services, media handling, and customer support teams to provide business systems support for enterprise customers and law firms for $35 million in e-discovery business.
Manage 40 employees in all aspects of application support including phone support, technical escalations, infrastructure and operations support, product customization and automation, and advanced technical projects.
Enhanced quality of a mission critical application using Six Sigma and ITIL tools; improved first response time from 10+ hours to less than 4 hours, resolution time from 80+ hours to less than 30 hours, and first time right to greater than 95%.
Generated additional revenue of one to two million dollars annually by delivering complex technical upgrades and migrations.
Participated in customer calls and influenced solution and architecture direction.
Client Director - Client & Professional Services
Implemented and supported cloud-based SaaS business systems for large financial institution (JP Morgan Chase & Co.) with $25 million in software, services, and storage costs.
o Managed relationships with senior management and executives including C-level personnel while ensuring individual needs of customer were being met.
o Directed all work streams with up to 80 team members comprised of managers, project managers, and engineering, infrastructure and operations personnel.
o Oversaw business systems support, projects, and business as usual activities for the legal and compliance group that use a wide variety of hosted and in-house business applications.
FRANKLIN TEMPLETON INVESTMENTS, Various Cities, California 2004-2008
Global investment management provider
Project Manager / Support Manager - Information Technology (IT)
Managed business systems support of $10+ million dollar mission critical web and document management application used by 3000 users 24x5x365 in 10 locations worldwide, for Global Transfer Agency.
o Supervised up to 30 employees and contractors using onsite and offshore development model: defined team roles and responsibilities, conducted performance appraisals and provided regular feedback.
o Improved operations and service delivery from 98% to 99.5% and led processes for maintenance, modification, and problem resolution to meet and exceed service level agreement (SLA).
Planned, organized, and managed multiple concurrent strategic discretionary projects for the Global Sales, Services and Marketing business units.
o Served as primary liaison for projects, developed project strategies, planned timelines and milestones, and maintained architecture road maps and future state topologies.
o Utilized technologies such as MRM, CRM, ECM, and Call Center Management/WFM.
CGI (Formerly DELOITTE & TOUCHE CONSULTING / DRT SYSTEMS), Houston, Texas 1999-2003
Leading consulting, systems integration and outsourcing services provider
Senior Consultant - eServices
Recommended and implemented advanced solution on $4 million dollar enterprise project for client, Computer Sciences Corporation (CSC).
o Oversaw third party vendors conversion of existing legacy application to state-of-the-art, workflow-enabled web application with improved functionality, scalability and performance.
o Developed a project plan, managed up to 15 team members, allocated resources, assigned timelines, and reviewed work.
Played key role throughout web-based software development life cycle for client, Compaq Computer Corporation, contributing to growth and success of $10+ million 24x7x365 network portal.
o Collaborated with business partners and vendors to develop and implement architecture (web front end with ERP backend) and design specifications, resolved cross-functional issues and document processes, and provided hands-on development.
ISS CONSULTANTS, Houston, Texas 1998-1999
Programmer Analyst - Brown & Root inc. (Halliburton Group of Companies)
Developed a web-based correction, prevention and improvement system deployed in 200 locations worldwide, including design of database warehouse, to capture, analyze, and report feedback on customer satisfaction, equipment and job performance.
CALISYS TECHNOLOGY, Chennai, India and Fremont, California 1995-1998
Software Engineer - IT Business Solutions
Led small teams of engineers to provide hands-on development for conventional and early web-based business systems to solve moderate to complex business problems.
Assessed functional requirements, size, and scope of projects for outsourcing development to offshore development center in India.
EDUCATION
COLUMBIA UNIVERSITY, New York, New York
Master or Business Administration, 2005
Earned dual MBA degrees from the Berkeley Columbia Executive MBA program.
UNIVERSITY OF MADRAS, Chennai, India
Bachelor of Engineering, Computer Science & Engineering, 1995 |
