Entire Resume: Operations Management Executive: A results oriented and highly accomplished business healthcare professional with proven success in program business development, driving cost-efficient operations and optimal customer outcomes, operating within the chronic care specialty pharmacy industry.
• Program and Systems Implementation Startups • Project Management
• Limited Drug Distribution Programs • Supply Chain Management, Procurement and Logistics • Pharmaceutical Contracting and Manufacturer Relations •Therapy/Disease Management Programs and Marketing
Vice President of Operations, Home Infusion Services 2 years (current)
Operational management of east area operation for large specialty pharmacy company providing infusion services in the home and alternate site settings. Serving customers in 23+ states, providing acute traditional and chronic infusion therapies with direct responsibility for a $140 million P&L.
Vice President Operations, Biological Division 6 years (current)
Business Development and Operations:
Noting a fragmented process in operations, customer service, contracting and supply chain management, successfully developed and implemented start-up operations of a new company division for a specialty pharmacy program focusing on plasma-derived products and other biotech injectable pharmaceuticals generating annual sales of over $230 million
Exceeded operational goals and objectives for the division’s core services of immune globulin, hemophilia factor-clotting agents, and Alpha-1 Proteinase Inhibitor therapies, resulting in a 44% growth in revenue over 3 years, supporting over 84 field offices
Exceeded EBITDA/contribution plan by over 20% for 2007 and 2008, by exceeding budget goals for cost of goods and overall cost of service, through strategic sourcing / vendor contracting, implementation of strong formulary management programs and staff development processes.
In order to reduce service costs for non-core injectable therapies, I assisted as co-project manager in the development and implementation of a specialty pharmacy mail order division for oral and self injectable medications. This new model lowered cost of clinical service by ~10% to 15% for the company’s chronic care customers
Established a central call center and patient admissions program for three high-cost, limited distribution drug therapies, resulting in reduced field operating expenses, bad debt adjustments, and DSO to levels below those seen within the company and with industry competitors
To reduce rising cost of goods for all plasma-derived biological therapies, centralized purchasing and inventory management of these products, as well as some acute care generic products resulting in a 10% reduction in acquisition cost, and the elimination of over 6 million dollars in on-hand inventory costs
Project manager in the development and implementation of a national wholesale distribution arm for specialty injectable and infusion therapies, allowing for further reductions in on-hand inventory and product distribution costs
Sales, Marketing and Contract Management:
In conjunction with the marketing team achieved both Sales and Managed Care contract objectives through the implementation of the company’s proprietary therapy/disease management programs. Established operational procedures for capturing vital outcomes data and coordinating program operations between 80+ field offices nationwide
Ensured maximum benefit on contract pull through, achieving 100% of all vendor rebates and exceeding cost of goods budget for 2008. This was accomplished through a strategic vendor contracting process with major biotech manufacturers for specialty pharmaceuticals, including those products for limited distribution
To further establish the company as a true specialty pharmacy provider, implemented operational programs resulting in the successful launching of three different limited distribution drug products for chronic, high-touch disease states
Addressing flat Alpha-1 program revenues in the prior year, implemented strategic programs that supported new marketing initiatives, thus contributing to a 30% YOY revenue growth in 2008 for our Alpha-1 program
National Director of Operations, Hemophilia Services Division 3 years
After identifying declining sales and patient retention, successfully developed a center of excellence by centralizing pharmacy operations into several strategic locations for a national hemophilia program
• Contributed to a 275% growth in patient census and net revenues over the first 3 and one-half years of program start up
• Improved customer retention by over 40% in the 1st year through innovative customer service programs and field education initiatives for clinical staff
• Despite rising industry costs was able to hold the cost of goods flat for 4 years, exceeding budget goals through effective vendor contracting and formulary management
Reduced patient discharge rates by 20% through the development and implementation of a national Consumer Advocacy Program (CAP) providing a variety of customer support services to our existing patient base
Pharmacy Manager / Branch Manager / General Manager 7 years
Planned, implemented and successfully completed the consolidation of 5 area competing offices located in two states during acquisition activities by the company in 1993 and 1994
Assisted in growing area sales by 75% in 1998/99. Enhanced operational staffing support, and moved area operations into a larger facility to meet business growth needs. Consistently met or exceeded cost of service and revenues targets
Team leader on multiple projects that included the development of a new patient care model, home laboratory services program, JCAHO accreditation, and multiple cost containment programs
Designed and implemented a start-up home infusion program for a large teaching medical center
Additional Career Experiences:
Held a series of operational management and clinical staff positions within the acute care hospital, long term care, and retail pharmacy settings, including Director of Infusion Services, Pharmacy Manager, Consultant Pharmacist, and Clinical Staff Pharmacist
EDUCATION / RECOGNITION AWARDS
• Bachelor of Science in Pharmacy – Philadelphia College of Pharmacy & Science (PCP&S)
• Residency in Long Term Care Pharmacy Practice – Certificate of Completion.
• Clinical Laboratory Instructor – PCP&S; 4th year Pharmacy Laboratory (4 year term)
• Pharmacy Manager of the Year – XXX Healthcare, Inc.
• Presidents Circle Award - Outstanding Achievement in Customer Service, XXX Healthcare, Inc. |
