Talented and Driven Executive Credited with Creating and Building and Leading Global Technology Organizations.
Outstanding leader that is able to deliver strategic technology plans by analyzing business needs and implementing business solutions. Solid leadership competencies with particular expertise in new business development and retention, profit and loss management, Six Sigma statistical analysis, and customer relationship management. Dynamic record of top performance in developing teams to achieve aggressive goals with breakthrough results. Strong ability to work with C-Level executives throughout the company to ensure all business and technology needs are met.
Leadership ~ Budget Planning & Management ~ Business Intelligence/Analytics ~ Six Sigma ~ Business Process Management ~ Process Excellence ~ Vendor Contract Negotiation ~ Program Management ~ Change Management ~ Strategic Planning ~ Risk Management ~ Portfolio Management ~ Performance Measurement
Technology Strategy ~ Operational Optimization ~ Production Stability ~Software Development ~ Staff Management
RECENT EMPLOYMENT HISTORY
BANK OF AMERICA, Charlotte, NC and Jacksonville, FL 2003 Present
SENIOR VICE PRESIDENT / PROGRAM MANAGER (20122013)
SENIOR VICE PRESIDENT / SENIOR SERVICE DELIVERY MANAGER (20102012)
SENIOR TECHNOLOGY MANAGER (2005-2010)
TECHNOLOGY PROJECT MANAGER (20032004)
Provides technology leadership in driving operational excellence and production stability initiatives to significantly reduce failed customer interactions and improve system restoral time for the following Consumer Banking Channels Technology segments: Banking Center, ATM, and Contact Center Voice, Fraud, and Claims production support centers.
Promoted to direct several key business-critical technology efforts for 23 applications in the Commercial Process Technology division and then to Global Fulfillment Technology to direct all aspects of document management and Business Process Management (BPM) systems integration initiatives.
Led over 100 staff members located in the US, Mexico, and India to provide business process management solutions in credit analytics, commercial credit portal capability, and lifecycle document management updates. Administered annual budget of up to $7MM-$10MM in providing technology support and producing application development initiatives.
" Improved productivity savings and reduced annual operating costs over $10MM by implementing Six Sigma principles across several technology initiatives. Conducted segmentation analysis and data visualization analytics to recommend closure of two enterprise-wide self-identified audit issues related to vendor stability.
" Developed capability for self-service automated analytics and visualizations to optimize transparency and rapid transformation of stability data into intelligence. Also designed a best practice chronic process to proactively mitigate risk and manage incidents before they become adverse events that result in failed customer interactions. Raised quality standards to 95%.
" Developed a multi-year strategy to transform end to end monitoring which includes Banking Center device monitoring, remote access and predictive capabilities in support of stability operations for over 18,000 ATMs and 5,800 Banking Centers across the enterprise. Achieved 96% rate (best-in-class) among Consumer technology channels, reduced errors by 40%, and helped improve overall consumer technology satisfaction from 61% to 79% since arrival in April 2010.
" Delivered part of a $30MM strategic effort on-time to collaborate with several technology groups to implement an innovative proof of concept using BPM technology and IBM Websphere components to rapidly reduce the time to delivery by 30-40 weeks, in addition to realizing a cost avoidance of $13MM.
" Provided oversight and execution of innovative business improvement processes, such as providing margin monitoring, stock concentrations, and collateral evaluation and analytics that eliminated $1.3B in internal margin calls and resulted in the team achieving a company patent award for their efforts.
PRUDENTIAL FINANCIAL, Jacksonville, FL and Roseland, NJ 1995 2003
MANAGER, INFORMATION SYSTEMS, ENTERPRISE TAX SYSTEMS PROJECT MANAGEMENT OFFICE (20002003)
SYSTEMS MANAGER, ENTERPRISE TAX WITHHOLDING SYSTEMS (19982000)
ASSOCIATE MANAGER, IS PLANNING & MEASUREMENT ARCHITECT (19951998)
Selected to leverage systems planning and management expertise in launching an enterprise-wide Project Management Office (PMO). Directed four project managers overseeing 45 cross-functional systems employees. Supported the management and governance of software process management initiatives for 40 tax reporting and withholding projects valued at $6MM.
" Led the implementation of a project management office that resulted in 94% project delivery rate for more than 40 projects. Project recognized by the CEO for best practice utilization in project management and risk management.
" Served as Information Systems Planning and Measurement Architect, providing executive analysis support for the Chief Information Officer and senior technology members, including the implementation of strategic reporting workflow system that streamlined review of business systems plans by 50%.
U.S. ARMY, Seoul, Korea, Tokyo, Japan, and Fort Stewart, (Hinesville), GA 1988 1995
CAPTAIN, COMPANY COMMANDER 24TH INFANTRY DIVISION (19881995)
Promoted up to Captain with various assignments in Korea, Japan, and in the U.S. Directed the welfare, morale, and training of 60 administrative personnel with the mission of integrating more than 8,000 newly arrived soldiers into a rapid-deployment force in support of the 18th Airborne Corps/ 82nd Airborne Division.
" Upgraded over $1MM worth of tactical and automation field equipment which increased capacity by 50% and improved accuracy rates for data entry and applicant reporting systems to 99.6%.
" Managed over $1.8MM in transportation and lodging expenses for over 1,500 applicants per month entering the Armed Forces. Spearheaded the implementation of Total Quality Leadership (TQL) within the command during restructuring.
EDUCATION AND PROFESSIONAL DEVELOPMENT
University of Dayton, Dayton, OH
" Graduated with Honors
Bachelor of Science, Accounting
Frostburg State University, Frostburg, MD
" Graduated with Honors
Masters Certificate in Information Technology (IT) Project Management
George Washington University, Washington, D.C.
" Program provided course work that was similar to work leading to a Masters IT Project Management.
Training and Certifications:
" Project Management Professional (PMP)
" Bank of America - Six Sigma Master Black Belt Trained
" Bank of America - Certified Six Sigma Black Belt with Lean
" Bank of America Certified Six Sigma Green Belt / Design for Six Sigma (DFSS)
" IBM Websphere Business Modeler Advanced 6.X/ Business Activity Monitor (BAM)
" IBM Information Framework (IFW)/ M1 Modeling Banking Financial Services Accelerators
" Minitab/ JMP Statistical Package
" Tableau Data Visualization and Analytics