Results-oriented Global Leader with proven track record in directing PMO, Implementations, Application Development, Infrastructure, Program Governance and Data Center Operations and Business line relationships.
" Hands on experience in Regulatory Compliance (PCI, HIPAA, GLBA, OFAC, RESPA, HMDA, ERISA), Merger & Acquisitions, New Product Development, Business Process Reengineering, establishing & improving productivity of PMOs.
" Designed and implemented security policies and procedures in support of SAS70 SSAE 16, SOC 1&2 standards.
" Excellent transferable skills with experience in multiple Industries
" Demonstrated success in cultivating strong working relationships and driving collaboration across multiple technical and business unit boundaries
G&M Associates, LLC 10/2015 Present
Accountable for leadership, coordination and management of large scale Healthcare IT programs. Providing hands on participation in design, implementation and management of program performance specifically ensuring that progress and communication is occurring in an effective and professional manner.
" Orchestrated the deployment of multiple program increments (deployments) tracking resource activity and performance against financial plans supporting the provider fraud, waste and abuse data analytics.
Fiserv, Output Solutions
Director, Solution Delivery 11/2011 10/2015
Partnered closely with credit card and banking business executives to deliver projects supporting security and privacy compliance, processor conversions, client onboarding, product enhancements, manufacturing performance, and personalization of cards.
" Reengineered processes and procedures for compliance with Visa/MasterCard and PCI Personalization and card brand privacy and security regulations.
" Took the company through a successful pilot enabling the production of EMV cards. Expanded the EMV pilot into full production by creating training programs to support onboarding of 36 associates in varying roles. Managing an $80mm capital budget to increase card production capacity across 2 production plants. Reengineering business process to handle significant waves of client migrations at client 400 requests per month while integrating the data processing and ERP platforms across plants.
G&M Associates, LLC,
Provide clients with expertise in the definition and implementation of projects related to infrastructure, product enhancements, mergers and acquisitions, focusing on datacenter operations, back office operations, system design, product development, capital budget planning and regulatory compliance.
" Green Tree Servicing - Implemented application architecture enhancements, batch job stream improvements along with infrastructure performance upgrades resulting in the ability to handle a 100% increase in loans and payments. Integrated loan servicing legislative enhancements supporting HAMP, HARP and loan modification regulations, e-Billing integration with customer portal, FNMA property management expense reporting and reimbursement and e-Property Management into legacy processing systems.
" Wells Fargo Delivered a strategic lockbox enrollments project enabling the migration of acquired bank customers onto a single lockbox reporting platform. Managed the rebranding of Wachovia Banks wire transfer systems to Wells Fargo.
Wells Fargo - Retirement Plan Services
Technology Manager 3/2007 8/2008
Managed the development and delivery of technology projects supporting 401k processing, compliance changes, client customizations, onboarding of new clients and product enhancements. Developed and implemented resource planning and project control processes to enable development of short and long term application roadmaps.
" Implemented application architecture practices that improved development project timelines and increased project transparency.
" Improved project release timeframes through the use of agile techniques and processes.
" Developed resource planning models used for project intake and provisioning of resources also used in planning release schedules and enabling commitments to customers for custom software delivery.
" Incrementally improved project estimating, development efficiency, programmer productivity, and software quality through a series of methodology improvements related to application architecture and software testing approaches.
Meritain Health (CBSA/Performax)
VP, Information Technology 8/2005 3/2007
Developed tactical and strategic roadmaps for improvements to process, architecture and infrastructure in order to build needed successes for IT and the business. Created policies, budgets & capital plans in order to upgrade aging hardware architecture. Responsible for 45 professionals and a $5 million dollar operating and capital budget spanning information security, telephony, application development, datacenter, infrastructure and user support.
" Successful passing of General Computer Controls for the companys first SAS70 and HIPAA audit compliance including the development of security policies & procedures and development of the companys disaster Recovery plan and warm site capabilities.
" Managed the due diligence and technology integration activities for two merger & acquisitions culminating in the integration of the companys various technology platforms, networks and processing systems.
" Defined standards used to develop applications and redesigned the legacy systems underlying architecture resulting in a 500 % improvement in batch processing speed allowing for an increase in transaction volumes and the introduction of new products and services.
" Addressed all significant issues relating to the operation of data center by negotiating hardware, software and services agreements. Established tracking and SLA reporting around critical events and created a Data Services group to handle data transformations and the tracking of file exchanges with vendors and customers for incoming and outgoing transmissions.
G&M Associates, LLC
Consultant 7/2002 7/2005
Lead the delivery of technologies and services to clients which included application roadmap development; implementation of web-based services and legacy systems integration, applications enhancements; data architecture and business intelligence.
" Wells Fargo Home Mortgage - Managed evaluation, solution identification, and implementation of a startup joint venture for a new non-branded mortgage company with Wells Fargo Home Mortgage.
" Blue Cross Blue Shield of MN - Manage project activities supporting functional changes to Blue Cross MN's member, provider and client portals.
" United Health Group - Manage project activities supporting functional changes to Optums care coordination and nurse line portal. Managed pre-capital expense planning related to the build out of various applications and their associated infrastructure purchases.
" US Bank - Provide project management and operational implementation expertise for the installation of IBMs anti-money laundering (SearchSpace) system enabling compliance with OFAC and Bank Secrecy Act and AML rules. Managed the installation, configuration and deployment of servers, database software, operating systems and networking hardware supporting the generation of outbound sales campaigns for US Banks call center also, indirectly influencing the design and development of applications supporting the implementation of interactive voice response IVRs, multi-node data warehouse applications, Siebel CRM, SAS Campaign manager.
Delta Dental Plan of Minnesota
VP, Information Technology 6/2000 7/2002
Full accountability for the management overall strategy execution of application development, technology acquisition, datacenter and call center integration required to process and service more than 14 million claims annually. Manage vendor relationships, perform risk assessments against planned milestones, manage capital expenditures and coordinate external dependencies.
" Developed the data center and business disaster recovery plan. The documented plan addressed the response and recovery of the data center, claims operations area, customer service call centers, critical computing services.
" Took the company through successful passing of General Computer Controls for the companys first SAS70 type-2 and HIPAA compliance audit.
" Developed the companys security policies and procedures and disaster recovery plan.
" Developed, managed and implemented the companys web strategy resulting in introduction of multiple client specific portals with integration to claims processing, claims status and patient benefits eligibility applications in compliance with HIPAA transaction formats.
SVP, Information Technology 4/1995 6/2000
Provide systems, operational and technical support to business lines supporting the retail bank, commercial bank, branch/back office operations, product development, payment processing and loan servicing organizations. . I managed multiple business line relationships as well as the technical services organization and various application development teams.
" Responsible for planning, coordinating and executing activities in support of several large bank acquisitions, mortgage loan servicing and credit card portfolio sales.
" Responsible for application development and system enhancements in support of the retail & commercial banking business lines.
" Managed developers and project teams supporting back off banking and year end compliance and reporting systems.
" Managed systems programming and technical services, responsible for database administration, mainframe systems programming (MVS, VTAM, CICS and capacity planning), AIX midrange, Windows server and Tandem technical services.
" Appointed to the data center service level improvement team, responsible for identifying, measuring, and correcting service outages both internally and with outside service providers.
BS, Economics and Business (1994) - University of Tampa
AAS, Business Data Processing (1978) - State University of NY
PMP, Project Management Professional (2003) Project Management Institute (PMI)
CSM, Certified Scrum Master (2008) - Scrum Institute
CCP, Certified Computing Professional (1993) Institute for the Certification of Computing Professionals
InfraGard - is a partnership between the FBI and the private sector. It is an association of persons who represent businesses, academic institutions, state and local law enforcement agencies, and other participants dedicated to sharing information and intelligence to prevent hostile acts against the U.S.
Project Management Institute - is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession