EXECUTIVE IT PROFESSIONAL
Strategic and Forward-Thinking IT Professional with more than 20 years proven success effectively managing infrastructure and enterprise wide systems. Instrumental in shaping technology infrastructure strategy while elevating productivity and modernizing systems. Creative and visionary leader with ability to inspire trust and build long-standing, collaborative relationships throughout all tiers of an organization.
Technical and Leadership Strengths:
w Team Development & Organizational Leadership
w Resource Management / Cost Containment
w Systems Implementation & Support
w Business Planning and Budgetary Oversight
w ITIL V3 / IT Process and Governance
w PCI/SOX Compliance
w Vendor & Contract Management
w Full Life Cycle Project Management
w Talent Management
w Cloud Based Computing
w Data Center consolidation
Southwest Airlines, Dallas TX - Consultant to CIO, June 2012 Current
Consult with CIO and team on a major organization transformation. Focusing on creation and deployment of Office of the CIO, includes, PMO, linkage to Finance, People and Work Force Management, Operations and development of Technology Executive Dashboard. Key areas are strategic alignment with business partners, achieve target ROI on the project portfolio in excess of 200M annually while improving the overall Performance in the Application and Operations areas. Create transparency, as part of Dashboard work, into the Technology budget of over 430M annually.
Alliance Data /Fujitsu America, Dallas TX - March 2005 June 2012 Roles listed below
Delivery Executive VP, Alliance Data, November 2011 June 2012
Responsible for end to end delivery of all contractual obligations to Alliance Data. Partner with the internal IT organizations to achieve standardized offerings and scalability ensuring Fujitsu delivers business outcomes to Alliance Data and achieves profitable account growth.
" Drove organic growth of 1M annually in first 2 months of taking over the account.
" Developed business plan for the account showing how the business achieves target profitability
" Created and deployed overall Governance processes used as the interaction model for all Fujitsu strategic accounts.
" Drove major change program to show increased innovation in how Fujitsu services the Account through partnerships with key vendors and internal SMEs. Resulting in streamlined network design as well as improved system monitoring tactics.
Vice President, Data Center Services, March 2010 November 2011
Responsible for delivering and maintaining managed infrastructure services for all North American Data Centers. Manage platforms include Mainframe, Server, Storage, Network, Security Operations, Change/Problem Management, Reporting, and PMO. Establish and communicate the Companys strategy from a technology perspective as part of the Executive Management Team in order to improve profitability, increase associate morale and reduce expenses. Accountable for budget in excess of 67 million dollars annually.
" Reduced expense upwards of $4M by driving transition of functions to collaborative onshore/offshore model as well as consolidation and standardize of toolsets across the Data Centers footprint.
" Deployed Fujitsu Americas first Cloud offering, including both private and shared cloud services.
" Drove integration of Data Center organizations into one cohesive team, allowing for more flexibility in staffing and support for our clients. While ensuring no Service Level penalties paid while achieving Service Levels and Customer Service Satisfaction measures.
" Drove initiatives to attain and retain annual PCI DSS certification along with SAS70/SSAE16 certification
" Partnered with HR to create Career Framework program which created job descriptions and career progression planning. During this process was able to develop my leadership team as well, resulting in several promotions.
" Chosen to participate in the Fujitsu GOLD program which is an international Executive Training Program, also selected as one of 60 Champions to led and train all of FAI on our new Brand Promise.
Vice President, Platform Services, July, 2008 March, 2010
Responsible for the overall vision, direction, and success of Infrastructure Platform Services organization. Direct responsibility for all P&L. Ensured that financial goals were achieved, exceeded Service Levels while developing high potential teams. Provided technical and strategic leadership in the development of the products, systems, and processes used to support our clients. Assisted with setting the strategic direction of the Infrastructure Technology Services organization and developed technology opportunities to drive outcomes for the business.
" Reduced operating expense by over 2M with introduction of automation and vendor contract renegotiation.
" Drove implementation of ITIL processes into the organization to include creating and delivering training to over 200 staff members.
" Created IT Services Portfolio for use with our internal and external clients to create transparency of spend to services.
" Recognized with American Business Awards prestigious Stevie Award for Best IT Organization one year and a finalist the following year.
Senior Director Operations, March, 2005 July, 2008
Served as the Senior ITS Operations Director responsible for Service Desk, Desktop/Desktop Engineering, Data Center 7x24 Operations, Tool Support, Audit, and Operational Compliance. Total staff size of 120 FTEs with budget responsibility exceeding $12 million. Role consisted of fulltime management of staff, bi-weekly briefings with the business stakeholder group on overall ITS Operations performance, monthly audit briefings with Internal and External auditors on compliance aspects as well as quarterly briefings with the Executive Committee on performance as compared to strategic plans.
Capital One Auto Finance, Plano, TX Director IT Operations, November 1999 February, 2005
Responsible for several key IT areas including: Service desk, Desktop, Datacenter Operations, and Process/Service Level Management. Managed a team of 45 55 associates and contractors who provided support to internal clients. Successfully managed a budget responsibility of $1.5 million. Lead the team in its responsibilities for creating, maintaining, and selling core ITIL processes for the entire IT department. Guided the team in the provision of services such as metric management, process design and engineering, organizational training, Service Level Management, and change management. Responsible for consolidating the Companys San Diego, California Helpdesk and Desktop support teams into the Companys Plano, Texas office.
Electronic Data Systems, Plano, TX IT Manager, IT Operations, May, 1989 November, 1999
Responsible for Datacenter Operations for GM and Blue Cross/Blue Shield client accounts. Managed multiple staff teams numbering from 10 to 85 associates. Promoted to client server support and served eight outsourced Helpdesk and Desktop teams for worldwide clients supporting more than 40,000 end users, with a staff size of 350 associates and with an annual budget in excess of $7 million. Valuable member of the team that developed a process strategy leading to EDSs first ISO9000 certification. Created several training classes and lead two migrations of satellite operations sites into the headquarters site in Plano, Texas.
EDUCATION / TRAINING/AWARDS
§ ITIL V3
§ HR Career Development
§ Leadership Development
§ PCI Compliance
§ Account & Portfolio Management
§ Fujitsu GOLD Program "An Executive Leadership program
§ Winner of the American Business Association Stevie award for Best IT/MIS Organization
§ Stanford Graduate School Of Business Seminar CTO Strategic Leadership of
Technology and Innovation