Utilizing 22+ years of hands-on technology and leadership experience to deliver exemplary global systems integration for Commercial, Federal and State and Local government performance even in the most demanding, controversial and complex assignments; diverse experience offering solutions in financial services, human resources, vendor management, procurement activities, supply chain management, customer relationship management, enterprise performance management, program management and strategic planning. Strong service delivery and operational experience in Healthcare Software Delivery, Professional Services; Enterprise Software Deployment, implementing the deployment of solutions across the entire software portfolio of Business Intelligence, Information Management, project and portfolio management, Managed Services, Service-Oriented Architecture (SOA) solutions, Infrastructure Transformation, application quality and performance testing, and operations solutions supporting Information Technology Infrastructure Library (ITIL) initiatives, COBIT, NIST, CMMI, and ISO process initiatives. The Open Group Architecture Framework (TOGAF), Mainframe Platform Solutions, Global Enterprise Systems, Financial, Human Resources, Supply Chain, Customer Relationship Management, Enterprise Performance Management, Program Management Office, and Strategic Planning solutions including system support that range from small middle market-sized organizations to large-complex organizations. Extensive international experience and exposure, with outstanding business and operations management experience with strong full product development application life cycle experience.
SENIOR EXECUTIVE AREAS OF EXPERTISE
§ P&L / Procurement Management
§ Strategic Planning/Direction
§ Resource Allocation/Management
§ Project Management
§ Budgeting/Cost Control
§ Quality Assurance
§ SaaS / PaaS, IaaS Delivery & Operations
§ Solution Development / TOGAF
§ Application & Web Portal Development
§ Network / Infrastructure Design Services
§ Cloud Computing Solutions
§ Managed Services
§ Agile Methods/SCRUM
§ Performance Standards
§ Master Data Management (MDM) / Data Mining & Analytics
§ IT Governance & Strategy & GRC
§ Salesforce Integration Architecture
§ Capacity Planning
§ Customer Relationship Management
§ Process Improvement
§ Supply Chain Management/Logistics
§ System Integration / Vendor Management
§ Business Development
§ Change Management
§ Data Center Operations & Infrastructure
§ System Oriented Architecture (SOA)
§ SDLC / ADLC
§ M&A (Technology Due Diligence)
§ Social Relationship Management (SRM)
§ IT Service Management (ITSM)
§ BPO Operations & Deployment
§ Payor / Provider Software Implementation
§ Healthcare Software Delivery
§ Content Management System (CMS)
§ Application Management Services (AMS)
Oyster Software Solutions (A Global Systems Integration Company) Feb 2000 Present
SVP & (INTERNAL CIO) OF GLOBAL PROFESSIONAL CONSULTING SERVICES
" Proven leader in Global IT management and development with hands-on experience designing and implementing enterprise technology architectures that enables global business growth.
" Strong track record of building and uniting globally sourced teams behind IT initiatives in order to develop and execute successful business technology strategies.
" Able to rapidly adapt existing infrastructures and IT initiatives to leverage emerging technologies such as Virtualization, PaaS, IaaS, SaaS and Cloud Services (AZURE /AWS).
" Adept at leading continuous improvement initiatives in support of productivity improvements, efficiency enhancements, and business development.
§ I grew the business from $15 M dollars to a $300M P&L systems integration and migration service consultancy, with responsibility for establishing business strategies in alignment with overall organizational goals and mission. Guide transformation of the regional business units from service organization providing staff augmentation and application implementation, to the new role as a strategic business partners to global client organizations and transformational leader.
§ Hands-on oversight on the delivery of a wide variety of technical services and solutions, for government, Airline Support and Operations & commercial, including mainframe platform solutions, business intelligence, security solutions, software integration, technical support, e-Business solutions, web development, AMS-ERP, BPO Operations, Software as a Service (SaaS), Middleware Solutions, Saleforce integration & architecture implementations, FinancialForce (PSA), PaaS, Enterprise Resource Planning (Strong ERP experience Syspro ERP, Exact portfolio of product (Macola), Oracle, Software AG, Infor, BMC Remedy ITSM, Workday, Epicor, SAP HANA ERP, Microsoft Dynamics (CRM, AX (Axapta), ERP, NAV, GP, SL), Epicor, JDE World, PeopleSoft, QAD, Lawson)), IBM, Oracle (EBS) & SAP ECM Suites of Products, Managed Services, Network and IT infrastructure (Cloud Environment), information security (CISSP adherence) and application development and implementation. Services include Aerospace/Defense, Higher Education & Research (Oracle & SAP Solutions Engineering, Construction & Operations), Oil & Gas Portfolio of Solutions, Manufacturing (Order Fulfillment, Procurement, Hospitality Industry, Supply Chain Management (SCM), Customer Relationship Management (CRM), MRP), Healthcare Solutions (over 10 years of Healthcare delivery software services in HealthCare Software and IT Service with portfolio of Payor / Provider application software, EMR, MSP, Medicare / Medicaid, Application Development, New Drug Application (NDA), HL7, Imaging Solutions Vendor Neutral Archive (VNA), PACS, EMR software (Epic, Meditech, Cerner, and Allscripts), Managed and Hosted Healthcare Environment, Human Resources Information Systems (HRIS), Application Management Services (AMS), HANA, Customer Relationship Management (CRM), Supply Chain Management (SCM), Supplier Relationship Management (SRM), Human Capital Management (HCM ESS/MSS), Enterprise Performance Management (EPM), Financial Management, Enterprise Service Automation (ESA), General Ledger (AP, AR, etc.). Financial, Banking, Mortgage & Insurance Services with emphasis on STP for Front, Middle and Back-Office processing (Progress Software), Distressed Debt, ETRM, Trading systems, which included SWIFT, Reconciliations, Corporate Actions, Cash Management, Transaction Processing, and Asset Servicing, Settlement.
§ Hold P&L responsibility for commercial, federal agency, and public sector business within the assigned region, with accountability for achieving established quarterly revenue goals. Manage individual projects with budgets up to $350M. Manage a global PMO and group of personnel consisting of 1270 people; 720 people in India (Regional Development Center) consisting of Business Analyst, Web developer, Programmers (Java, J2EE, etc.); six direct reports (Regional VP strategically positions globally; each RVP has Project/Program Managers and consultants reporting to them); 300 in U.S.; 100 in APAC; 150 between UK & Europe.
§ Identify and capitalize on ways to improve cost-efficiency; saved more than $50M by transitioning/consolidating call centers for U.S. companies to India. Consistently achieve revenue targets; led growth from $15M to $300M annually.
American International Group (AIG) Dec 1998 Feb 2000
VP/OPERATIONS & SYSTEMS EXECUTIVE
§ Responsible for Operations and Systems hands-on oversight globally, this includes BPO Operations in India, Application Development (Claims, Policy management, etc., Lines of Business Application (Claims Systems, Policy Management) for Life and Non-Life divisions), Technical Support, NOC, Network management and Infrastructure, Data Security; Disaster Recovery / Business Recover Plans.
§ Established strategic direction and long-range technology plans supporting multiple business lines in global markets, including Greece, Cyprus, Turkey, Saudi Arabia, UAE, Africa, India, South Asia, Japan, China, Far East, Australia, Sri Lanka, Israel, Pakistan, Egypt, Bahrain, Germany, Poland and Russia. This support consisted of Agency Management Systems, Policy Management Systems, Claims Management, Service Center Operations, and Systems Developed and executed Technology Plan for $30M India Financial and Insurance initiative.
§ Insurance, with emphasis on STP for Front, Middle and Back-Office processing, Trading systems, which includes SWIFT, Reconciliation, Corporate Actions, Cash Management, Transaction Processing, Asset Servicing, Settlement. Included in these services are Sarbanes-Oxley compliance (SAS70/SSAE16 adherence), ITIL, ISO processes, offshore development, Managed and Shared Service Center Support, and Call Center Support & Services.
§ Manage all Financial and Insurance Application Development & Solutions for Insurance Lines of Business.
§ Held P&L responsibility for $300M IT operation with numerous multi-million dollar projects running concurrently, while monitoring project budgets and expenditures to ensure cost-efficiency project delivery.
§ Employed, trained, deployed and supervised 1000+ technical staff. I worked collaboratively with representatives in each project location to allocate and maximize the use of resources, including work force, equipment and funds.
§ Directed all solution development, to include infrastructure services, web portal development, e-Business initiatives, applications, and Enterprise Resource Planning (ERP) to support a wide range of business functions, including customer relationship management, billing, claims processing, fulfillment and quality assurance.
§ Negotiated agreements, SLAs and contracts with vendors, business partners and consultants internationally.
§ Managed the operations of offshore technical support centers, call centers and development centers, with responsibility for ensuring the continued accessibility and reliability of all network and systems architecture.
Financial Technologies International (FTI) Jun 1997 Dec 1998
SVP OF GLOBAL PROFESSIONAL SERVICES
" Responsible for the Profit & Loss and Operational process for a $90 million Global Financial Services and Insurance consulting sales and services software firm. Global consulting practice includes the Americas, Europe, and Asia.
" Software development firm specializing in financial services software development for mainframe, client-server and Internet application software products. These software products include investment management, FX trading, risk management, fraud detection, amortization accretion, income accruals, global transactions systems, equity and fixed income trading, cash management, asset management, real-time multi-currency accounting, global corporate actions processing, investment accounting, global custody, mutual funds, trust, brokerage, capital markets, trading, private banking and securities depository services.
Maxima Corporation May 1995 Jun 1997
SVP AND CTO
" P&L responsibility for Systems Integration and Application Development for a $90 million dollar Federal (DOD, State Department, Federal Reserve, DOJ, etc.), Commercial and Public sector consulting sales and services organization.
" Directed company in strategic alliance partnership with major software and hardware companies
" Overall responsibilities for project management of projects ranging from $5 - $150 million dollars.
" Develop strategic and operational plans for emerging technologies.
" Implemented new business opportunity initiatives and direction utilizing value-added solutions and services.
" Increased revenue opportunities by 30%utilizing ERP package software & client/server technology.
" Managed a staff of 6 Consulting Directors and 300 consultants.
Semcor, Inc. Jan 1992 May 1995
" Operational and executive management to Directors and Program Managers responsible for systems integration, customers support, education and training and contract performance in both Federal (DOD, State Department, Federal Reserve, DOJ, FAA, etc.) and Commercial sector.
" Responsible for P&L for $120 million dollars consulting sales and services practice
" Responsible for hiring Consulting Sales and Services personnel
" Prepared divisional strategic, new business development, and operational plans
" Developed Marketing and Sales initiatives to increase backlog of business, while increasing revenue shares in the Federal and Commercial arena
" Increased business revenues by 20% yearly
" Consultant staff of 400, which included direct reports sales and marketing personnel
" Exploited information engineering concepts using Joint Requirement Planning (JRP), Joint Application Design (JAD), Rapid Application Development (RAD) and Rapid Prototyping techniques as the basis for software development activities
" Introduce technological innovations into the company operations, such as CASE tools to facilitate the automated re-engineering and reverse engineering of existing software systems
Oracle Corporation Apr 1987 Dec 1991
" Operational and P&L responsibility for $200-million-dollar consulting sales and services practice. The practice involved working with and through the license sales group in providing leadership and assistance in the sales, marketing, and implementation process of Oracle's product line. This includes the development and delivery of business application solutions for clients using Oracle suite of products. Profit and Loss duties also included budgets, quotas, compensation, and commissions for direct reports, consultants, and Consultant Sales Reps. (CSR's). Operational responsibilities included Real Estate and Facilities, HR, AP, and AR functions.
" Consulting engagements involved the development and implementation of software applications, Oracles financial applications, manufacturing systems, educational organizations, banking applications, pharmaceutical applications, and systems integration of these applications
" Complete accountability for proposal writing, contract negotiation, pricing and discounts, quality assurance and client management
" Staff of 1200 people that included Directors, Regional Managers, Project Managers, Applications Developers, Consulting Sales Reps., Legal Counsel and Administrative support
" Duties also included Marketing, Sales, Executive Project Management, Project Life Cycle Analysis, Client Management, Quality Assurance, Documentation Assurance, and CASE Methodology Implementation
MAJOR: ELECTRICAL ENGINEERING
Rensselaer Polytechnic Institute (RPI)
Carnegie Mellon University
Software Capability Evaluation Software Engineering Institute, 1992
TECHNICAL SKILLS & TRAINING
Oracle R10, 11 and 12 (EBS) - OUM, Fusion, Syspro ERP, Software AG, SeveralNines, Continuent, UNIX, Engineering & Construction Solutions, Master Data Management (MDM), JDE World, Workday Portfolio of Products, Exact Portfolio of Products (Macola), Saleforce / ServicesNow Integration & Architecture, HealthCare Solutions (HealthCare Software and IT Service with portfolio of Payor / Provider application software, MSP, EMR, Medicare / Medicaid, Application Development, New Drug Application (NDA), HL7, Imaging Solutions Vendor Neutral Archive (VNA), PACS, EMR software (Epic, Meditech, Cerner, and Allscripts), FinancialForce (PSA), EasyVista, Progress Software, SAP HANA, (SAP ERP Engineering, Construction & Operations Solutions), AMS, BMC Remedy ITSM, Epicor, Axapta, Microsoft Dynamics (CRM, AX, ERP, NAV, GP, SL), Infor, NetSuiteERP, Ariba QAD, PeopleSoft, Epicor, Avaya, IEX Cisco, Nice, XML, View, Data Warehousing Architectures & Analytics, IBM, Oracle & SAP ECM Suite of products, BPO Operations & Deployment, Web Services, SAN, JAVA, SOAP, HTML,ASP, C#, Cisco, AS/400, Lotus Notes, Exchange, Juniper, Virtualization, Netweaver, ASP, Zimbra, VPN, RAS, Siebel, Alcatel-Lucent, Citrix, IBM, EMC ESX, UNIX, SAN Storage, Sun Solaris, VM Ware, Middleware Solutions, Microsoft, DB2, J.D. Edwards ERP suite, SQL Servers, Siemens, SaaS, PaaS, SAS, Cognos, Hyperion Solution, QlikTech, Business Objectives, Microstrategy, SOX (SAS70 adherence), TQM, ISO 9000, ISO/IEC 27001, BSS/OSS, CISSP adherence, GRC, COBIT, NIST and Business Continuity/Disaster Recovery, AMS-ERP, Infrastructure Design & Services, network technology and infrastructure. Content Management Software ((CMS) - WordPress, Joomla, ModX, Refinery APPS, Drupal, SharePoint, and Percussion) and CA-PPM (Formerly Clarity).
UNIVERSITY OF PENNSYLVANIA WHARTON SCHOOL OF BUSINESS Continuing Education
" ITIL Best Practices
" Six Sigma Practice Awareness FINANCIAL STATEMENT ANALYSIS
" FUNDAMENTALS OF FINANCE AND ACCOUNTING CORPORATE AND LEASING STRATEGIES
" SETTING & IMPLEMENTING MANAGEMENT GOALS MERGERS AND ACQUISITIONS
" MANAGING BY OBJECTIVES AND RESULTS MANAGING PEOPLE
" METHODS OF FORECASTING & DECISION MAKING Advanced Management Program
" MATRIX MANAGEMENT FUNDAMENTALS OF BUDGETING
" STRATEGICS FOR EFFECTIVE MANAGEMENT FUNDAMENTALS OF CREDIT ANALYSIS
" EFFECTIVE PRODUCTION PLANNING & INVENTORY MANAGEMENT