PROFESSIONAL EXPERIENCE- Experienced at building or converting applications that reduce IT footprint for Operational DTD costs and business demand, and increasing Business Capabilities.
CAREFIRST Owing Mills, Maryland 2007 to Present
Largest health care insurance provider in Mid-Atlantic region with 5,200+ employees, serving nearly 3.4 million members.
PROGRAM MANAGER DOCUMENT AUTOMATION CENTER
Engineered the Program for Document Automation out of a series of disparate projects. Delivered program along project delivery lines and funding, managing scope and quality metrics. Building and managing to Return on Investment and delivering leading edge technology for Business outcomes. Managed the Client communications and supported the thought leadership out to the business communities. The program was nationally recognized in multiple IT conventions.
" Re-engineered the business and IT process to automate letter construction and transitioned the process to the business units. Payback on the project took 42 days. This project integrated 25 different systems including vendor platforms. The re-engineered process consolidated 7 weeks down to 1 hour through standardization is now the backbone for all future deliveries. This product won 3 awards in 2014 from Pega and HP.
" Introduced Implementation Patterns that reduced our implementation costs to ~50% below industry average for Contracts, EOBs, Vouchers, Invoices and other common documents. This reduced requirement gathering from months to days.
" Converted 44% of 53 million documents from various sources (Word, Client Letter, Mainframe, TRMS, SharePoint) to a central Enterprise Document system in 3 years
" Removed IT reliance on hundreds of documents
" Managed 2 layers of organization and 10 directs, quickly grooming the organization to meet the demand of the business, not the abilities of the teams
" Implemented entire PCMH Medical Health Record delivery via print screen functions via web to provider panels
MANAGER MEMBER, ASSOCIATE, & EMPLOYER PORTALS
Orchestrated team of 15 direct and 30 indirect reports in portfolio delivery and support of member web application, CareFirst My Account. Command requirements, technical design, development, and testing, as well provide post-production support. Consistently strategize new means to streamline organizational processes and heighten efficiency while minimizing necessary expense. Repeatedly recognized by top executives with numerous awards as result of outstanding leadership and work performance.
" Reengineered Member and Provider digital transactions through use of web and mobile
" Recognized with Board of Directors Award and divisional bonus for innovative contributions to company
" Revised entire web site in 2011, implementing new features and specifically addressing personalization of 5,000+ product variations
" Elevated audit quality score from 59% to 87% by redeveloping vendor process
" Attained Exceed rating three consecutive years for optimal project and target delivery in consistently challenging environment
" Amplified website usage 300% through creation and implementation of user-friendly design
SUPERVISOR MEMBER, PROVIDER, PAYER PORTALS
Orchestrated team of 5 direct and 5 indirect reports in portfolio delivery and support of web application. Command requirement and testing and support design and development, as well provide post-production support.
" Implemented RealMed as preferred payer, as well PayerPath and Emdeon
" Created Online Fee Schedule Tool, built and managed the Provider Online Fee Schedule tool for CareFirst Direct in 2009 that has yet to have one production defect. It is the 3rd most used feature behind claims and eligibility.
" Managed routine enhancements on 8 week cycle to eligibility, benefits and claims to both members and providers
JPMORGAN CHASE (FORMERLY BANK ONE) Baltimore, Maryland 1999 to 2007
A leading global financial services firm operating in more than 60 countries, with assets of over $2TR.
ASSISTANT VICE PRESIDENT
SITE MANAGER/OPERATIONS MANAGER
Rapidly promoted through series of increasingly challenging and responsible position to title as Assistant Vice President. Managed Federal Client, Directed business design and applications development to facilitate more efficient business delivery and increase automation. Managed applications that processed 8M+ checks monthly, in addition to delivery process requirements of all internal-facing applications for payment processing.
" Reduced annual expense upwards of $3.7M annually through development and implementation of innovative production solutions for hidden issues.
" Improved uptime from ~70% to 99.9% to circumvent $60K in fines and enhance operational efficiency.
" Stabilized radically underperforming Oracle application with 5,000+ issues spanning 8 sites within 1 year.
" 1 of 30 nominated out of 200,000 employees for All Star Award resulting from exceptional dedication to exceeding internal customer needs and expectations.
" Honored with 13 individual Service Star Awards within one year and 2 Gold Awards and 2 in previous year, for outstanding teamwork and commitment.
HP Exstream- Pega- Filenet- TIBCO- SharePoint- Java J2EE Application JSON Portals Infrastructure CIAM TIM/TAM DB2 & Oracle Tables SnagIt-iRise Facets NASCO FEP PORTICO
Waterfall, Prototyping, Iterative, Spiral, Agile
EDUCATION AND CERTIFICATIONS
Ashford University, a Forbes School of Business, Bachelors Degree in Business Information Systems 3.80 GPA, Magna Cum Laude April 2015
Project Manager Professional, Certified PMP December 2013, Member since 2011, #72315656
ITIL Foundations, Certified November 2012
Business Process/Lean (Re)Engineering 15 years
Requirements Mgr 15 years
Product Mgr 14 years
Director of IT Projects 7 years
Project Management 4 years
Program Governance 2 years
AWARDS AND SPEAKING EVENTS
September 22, 2014 HP Exstream Most Significant ROI and Guest Speaker on Live Editor Tool Usage
September 22, 2014 HP HP Exstream Achiever of the Year Award
June 8, 2014 Pega Business Transformation Award, and Guest Speak for Product Lifecycle Management Excellence