Head - IT Global Delivery

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Head - IT Global Delivery
Location Confidential
Willing to Relocate
$150,000 to $300,000

Resume Summary
Technology leader with a proven track record of driving transformation at a Fortune 100 company. Managed over $0.5 billion budget while improving IT delivery and millions of savings. Expert in Agile, complex program delivery and outsourcing.


10910 Chatburn Way, Duluth, GA 30097
(470) 699-5255

Head - IT Global Delivery

* IT Transformation * Global Delivery * IT PMO * IT Governance *Partnership Management * Increased business capabilities * Reduced Costs * Effective Servant Leader


Delta Air Lines, Inc. , Atlanta, GA October 2003 - present
Head - IT Global Delivery

Leading transformation of IT Global Delivery capabilities of $1 Billion+ annual budget with 10 manager direct reports and 80 member extended team.

Leading program to establish a Bengaluru Technology Hub for AI, ML, Digital and SAP
Improved IT Delivery capacity by additional $150 million/year (15% more capacity)
Implemented and led robust global delivery, vendor management and PM centers of excellence
Increased savings by $40 million through Development and QA Operating Model changes
Manages operations of Global Delivery by 3,000+ resources; Hired over 2,000 people/year
Drove vendor consolidation from 51 to 22 Strategic and Staffing Partners
Implemented outcome based contracts for development and operations
Negotiated and implemented Statements of Work for Agile Distributed Delivery
Implemented Governance routines for CIO monthly performance reviews
Developed roadmap for maturity of PMO and implemented PM and BA COEs
Led the implementation of HP PPM enabling consistency and rigor in projects
Led large and complex programs with significant business impact in Airline pricing, revenue management, procurement and supply chain management
Worked across business groups to result in 15% savings in IT and indirect spend categories as a Procurement Strategy and Supply Chain Leader

Ingersoll-Rand, Bloomington, MN (Contract) Sep 2002 - Oct 2003
Program Manager

Led a complex technology program that resulted in a successful commercial product

Turned around a failing program and brought product to market in a year
Developed a commercial model for implementation with large retailers
Led cross-functional group of Engineers, IT and Operations groups to align on product direction and development

Northwest Airlines, Eagan, MN (Contract) May 1998 - Sep 2002
Senior Project Manager

Led technology development of loyalty products currently in use at Delta

Managed global delivery team to develop Sky Bonus loyalty
Product provided significant revenue from small and medium businesses
Proposed viable funding proposal to develop and implement after 9/11
Managed global delivery team to develop SkyMiles loyalty system
Led successful implementation and data migration of over 40 million members
Established two global delivery centers in India to enable low cost development

Tata Consultancy Services, Madras, India July 1990 - May 1998
Engagement Manager

Managed engagements and projects with clients in Australia, Germany, UK and USA.

Managed projects from requirements definition to implementation and support for Target Corporation and Hapag-Lloyd
Transitioned credit card processing systems for Amex from Sydney to Phoenix
Developed and designed systems for Sun Life Assurance, UK
Started as a systems analyst and promoted to lead engagements and projects


University of Minnesota, Carlson School of Management, Minneapolis, MN
Master of Business Administration, Minneapolis, MN 2005

Jawaharlal Nehru Technological University, Kakinada, India
Bachelors of Technology in Electronics and Communications Engineering 1990


Project Management Professional (PMP)
Project Management Institute Issued May 2004 - Expires May 2020
Credential ID 188721

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