Senior Information Technology Executive
Operations & IT Excellence with Customer-Centric, Quality-Focused Approach
Strategic and Tactical Leader for Technology-Based Start-Ups & Global IT Companies
Mobile Technologies SaaS Technology Cloud Infrastructure Global IT Leadership
Hands-on, solutions-focused technical leader with extensive experience in pioneering technology/product development projects. Leads highly-skilled technical teams to design and deploy innovative solutions. Excels at leveraging process improvements and emerging technologies to maximize performance across operations. Strategic and conceptual thinker with strong track record of defining and aligning process technologies and resources to achieve business initiatives. Recognized for solid enterprise and SaaS architecture skills as well as the ability to source/secure vendors, acquire new assets and lead projects; demonstrated success in strategic planning and implementation and client service excellence.
Key Areas of Expertise
Technology Architecture Global IT Delivery Team Leadership/Training Start-up Operations Mobile Strategy | Public/Private Cloud Infrastructure Strategic Planning Technical Solutions Design Business Intelligence
2015 to Present
CIO / CTO / Consulting Services
Strategic IT executive consulting services of application delivery, IT Operations, Technology Strategy, Transformational Services, and Portfolio Management. Focus on enterprise applications / project delivery, IT Operations, Start-Ups, mobile, Cloud, and Business Intelligence / Analytics. Sample projects include:
"A $21B distributor of gasoline, distillates and residential oil who also operates approximately 1600 gas stations and convenience stores throughout the northeast. Provide strategic oversight in process re-engineering and selection of corporate wide CRM system integrated into back end pricing, quoting, and financial systems.
"Largest health insurance provider in the State of RI. Provide executive review and management of implementing best practices for IT operations. Review and implementation of processes and standards in the areas of security, infrastructure management, and system maintenance.
2011 to 2015
Global IT Leader Emerging Lines of Business
Senior executive leading IT strategy and initiatives critical to overseeing multiple high-growth lines of business for this $1.32B global provider of early child care, back-up care and work/life balance solutions. Directly accountable for all aspects of technology vision, product development and customer delivery; reengineered IT organization and key applications to strengthen quality of services, timely delivery and staff capability while improving reliability and reducing costs. Control annual $15M capital budget and builds and provides continuous support, guidance, coaching and leadership to global technical teams servicing Fortune 500 clients worldwide.
Manage large, complex IT environments, employing best-in-class standards through the development and implementation of strategies, innovative technical designs and quality projects.
Created Software as a Service (SaaS) applications based on Service Oriented Architecture (SOA), supporting external client employees and internal employees in five countries and three 24/7 contact centers; application minimized calls to contact center by 15%.
Lead strategic technology planning to achieve business goals by prioritizing technical initiatives and coordinating the evaluation, deployment and management of current and emerging technologies.
Define and deliver technical roadmaps for new product/system implementations; communicate roadmap to technology teams, clients and stakeholders.
Developed overall mobile applications strategy, roadmap, standards for mobile development/testing and processes and tools to support externally facing mobile applications.
Tasked with managing technology strategy, architecture vision, integration and problem solving.
Lead global teams through the delivery of IT applications and strategies; provide effective coaching, leadership and training to ensure optimal performance at all times.
Develop and lead internal development resources and external partnerships both onshore and offshore responsible for developing the overall architecture and web and mobile solutions.
Support sales, business development and account management tasks to ensure the companys profitability.
Partnered with client relations to develop a strategy for client input and feedback related to technology.
Led client focus groups and client meetings to gather feedback for application roadmap; retained several clients through technology discussions and upgrades.
Lead IT due diligence and integrations for new company acquisitions across several lines of business.
Developed a strategy to create a corporate-wide data warehouse/business intelligence and reporting across all LOBs, as well as external facing client reporting and metrics.
2003 to 2011
Vice President Information and Network Technologies
Directed IT operations for the nationwide integrated communications company providing local, long distance, Voice Over IP (VoIP) and data services to small and medium sized businesses.
Accountable for network operations, network provisioning, customer support, billing and training.
Developed a 60 day assessment of IT organization, including the evaluation of hardware, software, processes, personnel and operations. Created a short-term and 2-year strategic plan.
Spearheaded an IT Steering Committee to prioritize project and ensure alignment with business goals.
Set-up the executive review board, developed a uniform monthly reporting process and implemented standards for project initiative, reporting and prioritization.
Implemented a Project Management Office (PMO) following a standard project lifecycle. Standardized sign-off and reporting and standardized development tools.
Instituted standards for production, development and test environments, including change control process, source code control system and bug tracking system; based technologies on Microsoft Best Practices.
Led a cross-functional team to development a web strategy and marketing capabilities.
Launched a customer portal to provided business customers with online access to transact business.
Implemented partner portal providing marketing information for partners, quote generation, order management and commission reporting.
Evaluated, selected, and implemented a CRM system to streamline customer acquisition and support; reduced customer care center calls by 30% and customer turn up time by 20%.
Developed data warehouse with a standardized reporting methodology; reduced report request generation time by 70% and provided end users with ad-hoc reporting capabilities.
Deployed a long-term infrastructure strategy that consolidated the overall footprint of data centers and allowed for disaster recovery capabilities across multiple sites using VMWare, EMC and Cisco.
Developed strategy to become a VoIP provider; hired/managed technical staff, selected vendors, managed budgets and implemented a 24x7 Network Operations Center (NOC).
Supported 40M+ minutes of usage monthly within 2 years directly impacting margins by 22%.
Consumer Products Company
2000 to 2002
Director of Internet Services
Provided complete oversight of new group focused on developing commercial, non-film based sources using internet, digital and wireless technologies. Created strategy and developed operations/processes required to bring the new business to market, including business development, product development, vendor development and operations delivery.
E-Commerce Start Up
1999 to 2000
IT Director of Business Applications
Managed applications for this e-commerce start-up funded by Disney Corporation; systems consisted of custom development and packaged applications which supported order fulfillment during the busy holiday shopping season, including marketing, product, SKU management and e-fulfillment and warehousing.
Additional Professional Experience
Senior Applications Manager
Internet Services Provider
1991 to 1999
1988 to 1991
Apparel / Retail Company
1986 to 1988
1984 to 1986
Juris Doctorate | New England School of Law, Boston, MA
Bachelor of Science, Business Administration | Bryant University, Smithfield, RI