CIO / IT VP with USC MBA PMP

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Position
CIO / IT VP with USC MBA PMP
Location Confidential
No
Location
California
Willing to Relocate
Yes
Industry
Consumer-Packaged-Goods
Function
TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation
$200,000 to $400,000

Resume Summary
CIO with 20 years of hands-on technology and business operations leadership experience in global, industry-leading organizations; Expert in deploying customer-facing and vertically-integrated enterprise solutions that enable revenue growth, reduce operating costs, and drive more dollars to the bottom line.

Resume Body      CIO / IT VP WITH USC MBA PMP

Authentic and accountable technology executive with a passion for creating value. Extensive expertise in the areas of:

- Business & Technology Project Portfolio Alignment
- Technology/Vendor Selection & Implementation
- Enterprise Applications for 24/7 Global Operations
- Customer-Centric Software Development & B2B EAI
- PMO Administration & Next Practice Delivery
- Hiring, Coaching, & Retaining Top-Notch Talent
- International & Cross-Functional Team Leadership

Industry experience includes: Consumer Packaged Goods (CPG)/Consumer Electronics Manufacturing & Distribution, Retail, 3PL Supply Chain Services, Entertainment, Automotive, Engineering & Construction, Food Distribution, Industrial Goods Distribution, Theme Parks, Hotels, Restaurants, Real Estate

KEY ACCOMPLISHMENTS

Delivered technology portfolio for a $5B company with global operations in consumer goods manufacturing, retail packaging, and 3PL physical/digital distribution. Partnered with business teams to achieve the following results:
- 40% Business Growth in One Year  Delivered new applications and infrastructure technologies required to win new retail distribution contract and ensure satisfaction of largest customer in industry
- $200M+ Increase in Annual Revenue  Rolled out systems required for new supply chain / retail 3PL service offerings, as well as Client Web Portal, Business Intelligence, ERP, PLCM, SCM, CRM, MRP, MFG, WMS, TMS, S&OP, and B2B EAI/EDI applications critical for operational success
- Production Efficiency for a $1.8B Consumer Goods Operation  Balanced supply and demand of 38 manufacturing, packaging, and retail distribution centers (2B units/year; 9M sqft) through implementation of customer-facing software-as-a-service (SaaS) sales and operations planning collaboration solution

PROFESSIONAL EXPERIENCE

Castle Enterprises (2012  Current)
Chief Information Officer / Consultant / Managing Director

Provide project-based consulting services in the areas of executive leadership, IT governance, technology selection & implementation, and supply chain operational excellence. Currently in second year of consulting as the CIO of a privately-held company, accountable for all technology development, as well as back office applications/infrastructure.

Technicolor (07/2007 - 11/2009)
Program Director, Enterprise Project & Portfolio Management Office (PMO)

Increased project management competency across the organization: Provided training and individualized coaching for technology and business leaders; established common goals across business units, along with accountable leadership and transparent communications, increasing the success of fast-paced, matrix-driven projects; implemented best practices to prioritize and deliver project portfolios that differ across internal/external customers, compete for shared resources, and are time-sensitive/critical for customer retention and growth

Delivered global "Top 10" strategic projects and programs:

* Streamlined business processes and delivered needed RICEF functionality for a full-lifecycle SAP implementation inclusive of procure-to-pay (PP), plan-to-manufacture (MM), order-to-cash (SD), and financial accounting/control (FICO) modules; provided oversight across company, integration partner, and client resources to ensure all pieces of the solution fit together and functioned effectively

* Implemented RedPrairie WMS full lifecycle from functional design through system specifications, sourcing of specialized resources, WMS/TMS modification development, ERP enhancement, delivery of interfaces/reports/labels, functional/system integration/user acceptance/stress testing, training, conversion, Go-Live, and ongoing support

* Assessed troubled IT program in Europe, inclusive of perceived project lifecycle and organizational deficiencies; delivered roadmap for resource reorganization and project portfolio alignment/delivery, identifying path to restore a trusting relationship with key clients & business leaders

* Delivered physical infrastructure for 9 new buildings, inclusive of facilities dedicated to manufacturing, retail packaging, physical distribution, digital asset creation/management, and corporate administration; one of these projects was selected for presentation at global leadership training conferences as the best example of Exceptional IT Customer Service

Technicolor (08/2004 - 07/2007)
Director/Senior Manager, World-Wide ERP and Supply Chain Systems

Led AS/400 RPG, .NET, PowerBuilder, and SAP application development teams to deliver and customize customer-centric solutions; adapted project management and SDLC methodologies for best results, pulling the best from waterfall and agile/scrum techniques to ensure on-time delivery and alignment with business objectives

* Opened production facilities in 4 countries and replaced acquired ERP applications with scalable corporate solutions; integrated applications both internally and externally via customized ASCII interfaces and B2B EDI with global retailers of consumer goods, including Walmart, Amazon, Target, etc.

* Implemented automated pick/pack order fulfillment and carton routing system with an initial capacity of processing 5K simultaneous orders; coordinated testing with key customers, then tripled on-site capacity through additional deployments; also implemented RF-directed pick, pick-to-location, pick-to-light, and Kanban-based picking/replenishment systems

* Delivered ITIL-compliant 24/7 service desk: Engineered support process, defined organizational roles, implemented support tool, recruited/retrained multi-national resources, and delivered turn-key support solution that resolved issues within negotiated OLAs and SLAs

* Deployed Executive Dashboard via Business Objects for effective decision making across 12 production sites in 7 countries; compiled metrics survey results with 100+ responses on the source and use of data; cataloged 1000+ cross-system/customer reports for further review, consolidation, improvement, and retirement

Directed SOX/SAS-70 compliance team and customer/government regulatory compliance programs for worldwide applications, resulting in a passing audit by KPMG; authored SOPs for Software Quality and Change Management

* Led comprehensive multi-SBU project to document, review, and clean up access rights / segregation of duties for 19 systems (including one with 373,828 permissions) servicing 25K+ users across 30 sites in 10 countries

Technicolor (08/2002 - 07/2007)
Business Relationship & IT Account Manager (ITAM)

Served as corporate IT/client liaison: Developed customer relationships, gathering and preparing IT department RFI and RFP responses for new and existing client business; partnered with internal business teams to design, develop, deliver, market, sell, and customize new IT-enabled supply chain service offerings in the areas of consumer goods manufacturing, retail packaging, freight management, and third-party logistics distribution; provided point of escalation and root cause resolution for global applications and infrastructure issues

* Served as primary IT point of contact for internal and external customer executives at Fortune 500 companies such as Microsoft, Warner Bros., Disney, NBC Universal, Paramount, and Fox; implemented best practices to prioritize and deliver project portfolios that differed across customers/retailers, competed for similar resources, and were critical for business growth

* Implemented joint IT/business customer-facing Project Management Office to capitalize on projects for revenue augmentation and cost reduction throughout the supply chain; greatly improved the perception of IT services (and Technicolor as a whole) through leadership of weekly client steering committee meetings

* Rolled out new Transportation Management System (TMS), enabling $200M in additional annual revenue; met with clients to pitch new business services, leveraging personal relationships and executive communication skills to win new business

* Provided business relationship management and direct oversight of France-based SAP core competency center through project planning and business blueprint (map and gap) analysis with U.S. business process leaders to define customer-focused Turn Key Services solutions based on the implementation of SAP CO, FI, MM, and SD modules

* Evaluated WMS capabilities of SAP, ProLog, Catalyst, Manhattan Associates, and PkMS for use in European operations; trained Sr. Manager, Distribution Applications Strategy & Programs  Europe

Technicolor (08/2002 - 08/2004)
Senior Manager, Distribution Applications Strategy & Programs - Americas

* Led $3M+ in customer-billable IT engagements, including the development and implementation of software that enabled consumer goods & electronics distribution directly to retail stores, radio frequency identification and tracking (RFID), FIFO lot tracking, cross docking, package consolidation, product bundling, retailer-specific EDI & price labeling, product customization on demand, operational metrics reporting, and other value-added services; initiated customer-facing executive steering committees and staffed customer-dedicated PMOs for the realization of new business opportunities

* Met with client executives and helped grow revenues for business services in Mexico by more than 10x, replacing legacy ERP system across 8 sites with scalable corporate solution that supported increasing transaction volumes, semi-automated production equipment, client-specific functional enhancements, system integrations, and reporting engines required to onboard new customers like NBC Universal, Paramount, Pegaso/Telefonica, Disney, and Warner Bros.; partnered with operations team to identify, evaluate, construct, and implement best-practice business processes, restructuring organization and position duties in support of improved customer service and quality control

* Built the foundation for what later become the global Enterprise Project and Portfolio Management Office (PMO): Developed and implemented standardized project request process with defined stages for validation, estimation, prioritization, scheduling, execution, control / metrics management, delivery, and support; implemented corporate tools for project labor cost/capitalization reporting and internal/customer-facing knowledge repositories

* Recruited, hired, developed, and retained top-notch talent through the recognition of key attitude, aptitude, integrity, and initiative characteristics; most members of my team were promoted and serve(d) long tenures with the company, delivering increasing value

Toyota Motor Sales, Fluor Daniel, Varco, etc. (01/1999 - 06/2002)
Global IT Strategy & Supply Chain Software Engineering Consultant

AT TOYOTA:

Provided strategic guidance and software engineering services for $60M Raven program, commissioned to deliver web-based B2B warranty claims-processing functionality across 5 levels of the automotive global supply chain:

* Prepared and presented multi-national business cases / RFI responses for leveraging program benefits across strategic business units; developed GUI mock-ups, gap-fit project plans, and pricing proposals

* Led efforts to trace and deliver required iteration functionality through Rational Unified Process (RUP), including: RequisitePro requirements encapsulation, object-oriented analysis and design (OOAD) with Rose, ClearQuest issue tracking, ClearCase document versioning, and QA testing with TestManager

* Developed B2B EAI data mapping specifications and ETL data quality processes by which mainframe flat files in Japan interface with web-enabled Java/XML/Oracle-based applications in the U.S.

* Reduced development costs by $1M annually through streamlining software testing methodology

Positions/Roles: Strategic Planning Program Lead, Rational Unified Process (RUP) Iteration QA Test Lead, Product Business Analyst/Software Engineer

OTHER ENGAGEMENTS:

Led cross-functional project teams to analyze best practices for global supply chain operations management and design IT solutions to support them:

Fluor Daniel Corporation - Led engagement to assess, document, evaluate, and present metrics relevant to global project management processes and supply chain software deployment (SAP R/3, MRP I & II, CAD); ascertained and analyzed best practices for procurement operations within the global engineering and construction industry; introduced methods for reducing costs through sourcing global suppliers

Signco - Led engagement to analyze business rules and formulate functional software requirements for new customer relationship management (CRM), purchasing, receiving, vendor management, and inventory control ERP system; prepared UML use case object models, entity relationship diagrams (ERDs) and graphical user interface (GUI) designs

Metropolitan Provisions - Led engagement to develop as-is and to-be process, data, and organization (EPC) models for order processing and warehouse management system (WMS) during proposed merger of two $200M food distribution companies

Varco International - Designed new e-procurement system that outsourced jobs to qualified suppliers; participated in conceptual development of online bidding process for manufacturing job shop network

McMaster-Carr Supply Company (03/1996 - 01/1999)
Distribution Operations Manager; Sales & Marketing Analyst

For over 100 years McMaster-Carr has supplied products used to maintain manufacturing plants and large commercial facilities worldwide - over 480,000 different items, 98% of which ship from stock. Customer service and operational excellence are our highest priorities.

Provided hands-on operations leadership within the areas of marketing, call center sales & service, sourcing, receiving, material handling, inventory control, order fulfillment, and transportation/logistics; evangelized opportunities for supply chain process and technology integration:

* Independently designed, developed, and deployed KPI business analytics / metrics-based database system and staff/supplier coaching process, improving quality of $450M branch distribution operation from worst to second best over a nine-month period and resulting in a commendation from the companys COO

* Increased operational efficiency through reengineering business processes, removing production bottlenecks, and deploying new facility layouts

* Improved inventory control, picking quality, and staff efficiency through implementing and configuring Symbol RF inventory tracking system

Managed sales territory of over 6,000 accounts, $18M in annual B2B MRO catalog sales:

* Prospected and qualified sales leads by cross-referencing data from Customer Relationship Management (CRM) system, Dun & Bradstreet reports, Data Base America listings, Chamber of Commerce meetings, and conversations with industry contacts

* Prepared quotations based on competitive positioning with regard to product availability, cost of transport, and ease of substitution; closed long-term deals

* Implemented and maintained initial e-commerce order management process

Positions/Roles: Physical Distribution Operations Supervisor, Inventory Control Lead / Sales Operations Specialist, Sales Development & Marketing Analyst / Account Executive, Customer Service / Call Center Project Manager, Rotational Department Management Training Program

General Mills / Darden Restaurants - The Olive Garden (10/1994 - 12/1995)
Restaurant Manager

Provided general management, sales development, hire/fire authority, and P&L accountability for retail restaurant operations; developed and directed staff of 90, adapting a mixture of coaching and counseling methods to encourage productivity of employees with differing professional goals:

* Improved levels of teamwork, efficiency, and customer service through streamlining operating procedures and transforming repetitive tasks into meaningful work

* Implemented Compris point of sale (POS) and server banking systems

* Managed vendor relationships and inventory levels on 600 products from 22 vendors

* Personally responded to all verbal and written guest complaints received, converting constructive feedback into positive guest experiences and repeat business

* Deployed local marketing campaign and motivational sales program, improving lunchtime sales by 20% within three months

The Walt Disney Company (Theme Park, Hotel & Restaurant Operations) (06/1989 - 05/1994)
Theme Park Operations Working Lead; Recruiter

Performed operations management and Cast Member college recruiting functions for the Disneyland theme park; led Quality Innovation Team (QIT) projects; re-engineered and documented standard operating procedures (SOPs); trained staff to represent the Walt Disney Company and deliver high quality customer service.

Hotel del Coronado (09/1993 - 12/1993)
Operations Management Consultant; Econometric Modeling Analyst

Served as independent operations management consultant: analyzed effectiveness of banquet/event management staff, recommended improvements to operational procedures, and mediated labor disputes between managers and union representatives; developed and implemented demand forecasting model for prestigious Crown Room restaurant, reducing food and labor costs without sacrificing quality of guest experience.

Noble Broadcasting (now Clear Channel) XTRA FM/AM Radio (91X / XTRA Sports 690) (01/1993 - 05/1993)
Account Sales / Marketing Consultant

Initially served as intern, then consultant on application of statistical models and research to create compelling marketing proposals and sell commercial advertising spots. Prepared media solution kits for San Diego Chargers Kickoff radio and TV campaign.

EDUCATION

University of Southern California (1999)
Master of Business Administration , Information & Operations Management / Entrepreneurship
Formal coursework included ERP Systems Analysis and Design, SAP R/3 ABAP Programming, Database Logical/Physical Design and Implementation (Oracle), Global Telecommunications, and Global IT Management - 3.6 GPA while working full time

University of San Diego (1994)
Bachelor of Business Administration , Business Economics / Minor in Theological & Religious Studies
Magna cum Laude; #1 Rank in Major; Deans List (all semesters); International Collegiate Business Policy Games Vice-President, Forecasting - Awarded "First Place  World 1" '94; 3.8 GPA

CERTIFICATIONS

- Certified Project Management Professional (PMP) - Project Management Institute
- ITIL Foundation v3 Certified
- Certified Scrum Master (CSM)
- A+ Certified Computer Technician
- Network+ Certified Network Professional

ADDITIONAL KEYWORDS

Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Technology Officer (CTO); Divisional Head of IT, IT Vice President Enterprise Applications, IT Vice President Supply Chain Applications, Vice President Project Management Office PMO, Vice President Application Development/Software Development/Product Development, Vice President Business Relationship Director, Global IT Systems Executive, RedPrairie WMS/TMS/EMS(SCM), SAP PTP/PTM/OTC, Oracle, FileMaker, Scheduall, SalesForce.com(CRM), Kronos, JCD WFM/LMS, JBA System 21, Hyperion, Concur, Great Plains, VB.net, C#.net, Java, RPG, Powerbuilder, Business Objects, QlikView, SharePoint, Rational Unifed Process (RUP), Microsoft Team Foundation Server/Visual Studio/SourceSafe, TouchPaper ITSM, Clarity/Niku, Daptiv, AS400, iSeries, Unix, LAN/MAN/WAN Telecommunications, Citrix Remote Desktop, VMware/Virtual Machines, Software as a Service (SaaS), EMC/NetApp Storage, Infrastructure as a Service (IaaS), Private Cloud Computing, Mobile Platform, Outsourced/Vendor Hosting, High Availability Failover, Disaster Recovery, IT Governance, Corporate Governance; Medical Device, Pharmaceutical, Life Science, Biotech, Construction, Food and Beverage, Retail Apparel, Consumer Goods, Consumer Products

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CIO / IT VP with USC MBA PMP

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