IT Operational & Transformation Leader
Transformational, results oriented Business and Information Technology leader with over 20 years of progressive experience in a variety of disciplines, with the last 15 years focused on global IT Portfolio and Program Management. I have a proven ability to drive transformation and bridge the technical and business communities to optimize processes and deliver value from IT investments. Experienced in international team leadership, business transformation, M&A, and financial management. Certified Organizational Change Consultant, with a strong passion for the business and commitment to the development of solutions to complex business issues to enable successful organizations.
Executive Leadership Competencies
" Program and Portfolio Management " Budgeting and Cost Controls
" Business Relationship Management " Business and IT Strategy and Execution
" Process Transformation & Cultural Change " Business Case Development
" International Team Building & Leadership " Merger & Acquisition Integration/Divestiture
Cushman & Wakefield, New York, NY 2011-Present
Managing Director, CIS Global Technology
Recruited to integrate disparate systems and resources into a globally integrated support organization responsible for all IT systems supporting the CIS business unit. In partnership with the Global Head of Operations, developed a technology roadmap in support of the 5 year strategic plan. Developed and implemented governance and associated management system to monitor portfolio of projects. Negotiated new contractual terms with key SaaS vendor, established offshore development and QA capabilities, outsourced a subset of email to cloud based provider and negotiated standard terms for branch office infrastructure support. Initiated product upgrades of three core applications to leverage integration of products, increase data security and improve client reporting. Partnered with SaaS vendor to take Procure to Pay product into EMEA market. Participated in sales pursuits and successfully integrated acquired business in multiple markets.
Haig Service Corporation, Green Brook, NJ 2009 2011
Vice President of Business Optimization and CIO
Member of the executive team responsible for all back office operations, IT, Sales, and Business Process improvements. Developed Business Process model for the entire business. Identified areas of ineffective operations and developed updated procedures to drive improved business results. Created Program Management Office and governance model. Developed M&A procedures for the integration of both business and IT processes during company merger. Restructured Southeast Operations included Sales, Services, and Administration. Implemented staff training and certification programs across operational business functions and sales.
" Analyzed multiple companies and created business case for 3 M&A (acquisitions) transactions
" Consolidated 3 data centers to 2 and reduced servers by 25% & IT Spend by 20%
" Implemented Enterprise Services, Financial Management & CRM Applications on time and budget
" Supported organic business growth of 18% through increased Sales focus and staffing
" Reduced DSO by 16 pts and total A/R by 33% on steady billings
" Identified Field Service automation opportunities and deployed mobile technology reducing back office staff and cycle time from service to billing.
IBM Corporation 1989 2009
IT Optimization Strategy Consultant, IBM Global Services 2008 2009
Led the team that developed the datacenter consolidation and virtualization strategy for leading multi-national electronics client. Working with the business, we performed an analysis of current and future operational costs needed to deliver the business case for the program. Built the project management (PMO) team and established relationships with global delivery vendors. Identified potential road blocks and worked across multiple teams to develop risk mitigation plans. Created the governance model, metrics, and management system to track progress and manage vendor performance. Developed a service catalog offering to define the services available to the business. Met weekly with sponsoring business executives and corporate CIO concerning project progress. Recommended and implemented a lean sigma team to focus on process improvements for the program.
" Identified application redundancy, reducing portfolio requirements by 20%
" Consolidated 1000 servers and reduced 9500 Sq/Ft of raised floor avoided $26M of capital
" Met 2008 consolidation targets and under ran annual $45M budget by 5%
Business Transformation & IT Operations Director, Systems & Technology Group 2004 2008
Established the global Program Management Office (PMO) responsible for relationship management and IT systems supporting IBMs hardware development organization. Partnered with the business to establish requirements and set business priorities. Developed a new team and/or skills for existing staff to design and implement an IT governance, standards, and ITSM (ITIL based) program to address a failed corporate audit. Identified mission critical systems and outsourced support to IBMs Service Delivery organization, improving availability, reducing costs, and improving security. Delivered integration and separation of multiple acquisitions and divestitures, included PC and Printer business lines. Transitioned x Series service from PC Company systems to IBMs general SAP instance. Team leader to develop enterprise shared services model for IT capabilities, leading to a single integrated CIO function. Evaluated emerging technology impacts and value to improve business operations. Owned vendor relationship for application development, system support, and networking operations. Established and maintained divisional business continuity programs.
" Drove IT spending down 23% over 2 years (from $710M in 2005 down to $543M in 2007)
" Outsourced business critical IT services to IBM Global Services and consolidated support shifting 20% of staff to business management roles.
" Successfully separated 2 product lines (divestiture) and integrated 4 M&A targets (managed TSA)
" Developed one new managers & one new director through mentoring and staff development
Global Sales Operations Manager, Industrial Sector 2003 2004
Manager of global operations organization responsible for weekly sales management system supporting sector General Manager. Worked with key sales executives to track opportunities and secure brand support needed to close deals. Managed order pipeline, transaction roadmaps, CRM execution, and coverage models. Implemented Business Intelligence tools to automate sales tracking and focus on areas of the highest impact. Planned and oversaw execution of global sales meetings and incentive programs.
" Increased focus on key plays, helping to drive sector performance up 8% YtY to $12B in revenue
" Consolidated industry operations into global sector team reducing support staff by 40%
Wireless Business Strategy Consultant, Sales & Distribution 2000 2003
Established IBMs Wireless Center of Competency in support of emerging wireless technologies. Developed business requirements for wireless voice and data solutions and the deployment roadmap for new technologies. Executed proof of concept pilots establishing the business case for wireless enablement of the sales force. Engineered movement of sales staff to enhanced unified communications platform.
" Built and deployed the Blackberry infrastructure to support 5000 IBM global sales people
" Develop commercial offerings and sold engagements to multiple international customers
Financial/Systems M&A Integration Manager, Microelectronics/Sales Group 1999 2000
Working as part of the M&A team, owned the integration of two newly acquired businesses for all processes/systems with IBM processes/systems. Responsibilities included budgeting, capital planning, procurement, mail & calendar, ERP system replacement, and ledger integration. Defined and implemented IT processes and systems for the new entities. Negotiated and managed outsourcing contract for migration and on-going support.
" M&A integrations completed on-time and within budget
" All newly acquired employees trained and placed into appropriate services organization
Global Special Bids Pricing Systems Manager, IBM Finance 1997 1999
Re-engineered the global special bids and fulfillment contract tracking processes. Designed and managed development of Lotus Notes based special bids and fulfillment applications. Owned collecting business requirements, application development, testing, implementation, and sunset of legacy applications.
" Migrated 337 bid manages in 15 organizations across 12 countries to new system
" Supported bids system processed over 20K bids per year representing over $8B revenue annually.
" Reduced bid cycle time by 2 days (50% reduction).
Advisory Programmer, IBM Global Financing 1989 1997
Analyzed business requirements and determined Electronic Commerce solutions to support global inventory financing business. Designed and implemented a complete EDI invoice and payment processing system supporting 450+ business partners and resellers.
" Systems processed over 2.5 Million transactions per year.
" Supported 400% volumes growth while reducing staff by 25% resulting in $16M annual savings
Education / Professional
Master of Business Administration Finance. Rider University, 1992
Bachelor of Science Computer Information Systems. Trenton State College, 1990
Society of Information Management, Fairfield/Westchester Treasurer / Board of Directors since 2002
U. of Bridgeport Center of Inter-disciplinary Business Engineering and Technology Leadership Advisory Board
Rider University - Adjunct Professor Management Information Systems (various times since 1992)
Alpha Phi Delta Fraternity - District Governor