INFORMATION TECHNOLOGY EXECUTIVE
Results-driven, business-focused technologist seeking transition from successful 23-year Accenture Managing Director/Partner career to a client-side position.
IT Application Delivery
Testing / QA
CRM, Billing, Order Management
Contracts and Negotiations
Offshore Software Development
Predictable Business Outcomes
Metrics and Reporting
Managing Director, Technology, Client Delivery at Accenture (1991 - Present): Various roles in sales, staff development, and client delivery. Engagements include:
" Program Lead (2014-present) Led program management office for strategic process standardization, billing platform consolidation, and data quality improvement effort for a major US cable company.
" Cutover/Delivery Lead (2013-2014) Managed systems cutover and data migration for an Oracle customer care (Siebel/CRM), order management (OSM), and billing (BRM/Infranet) implementation for a major US cable company.
" Transition Lead (2013) Negotiated contract then led the knowledge transition and staff conversion phase of a five-year, $111M, 218-person application maintenance and consulting services sourcing optimization project for a leading high-tech company.
" Global CRM Delivery Lead (2011-2013) - Directed a 250-person team responsible for a multi-country customer care (Oracle Siebel/ Fusion SOA) implementation project (including follow-on operations and support) for a Latin American wireless company. As Accentures Technology Account Lead, also developed strategic application roadmaps and supported customer operations strategy projects.
" Mobile Payments Interim CIO (2010-2011) - Defined and implemented ITIL-based service management, device-to-backend testing/QA, data center and corporate IT functions for an eCommerce joint venture during an intensive pre-launch period. Established the foundation for ongoing end-to-end testing and IT operations support.
" Acting PMO Lead (2010) Served as interim head of the information technology (IT) groups Program Management Organization (PMO) for a US-based educational assessment company. Conducted a systemic review of IT organizational effectiveness, spending levels, and key functions (e.g., Financial, Issue, Risk, Governance, Scope/Schedule, Vendor, and Quality Management), initiated a roadmap for ongoing improvements, and transitioned to a newly-hired employee back-fill.
" Manufacturing Client Account / Delivery Lead (2009 -2010) - Managed multi-site Help Desk and application development teams supporting SAP Order-to-Cash functionality and data warehousing for an HVAC manufacturing division of a high-tech conglomerate. Also led sales pursuits for ongoing application outsourcing and field force transformation projects.
" Media Client Account / Delivery Lead (2002-2010) - Directed onshore and offshore project teams of 150-200 staff responsible for requirements analysis, design, development, testing, maintenance, and production support for subscriber management, billing, incentive compensation, analytics, and financial systems for a satellite radio services provider. Sold and led various data center, IT operations, IT strategy, organizational design, training, and merger integration projects.
" Order Management Project Manager (20002002) Led implementation of new systems (Siebel/Oracle CRM, Vitria/SOA, and Kenan Arbor) to support sales lead, service activation, order management, customer care, and billing for a regional competitive local exchange carrier (CLEC).
" Global Deployment and Development Lead (19952000) Configured and deployed business systems (customer care, Web portal, billing/BSCS, and trouble ticketing) to 15 world-wide gateways for a global satellite voice services provider. Then, managed ongoing software enhancement, maintenance, and support activities for customer care, provisioning, billing, trouble tracking and settlements systems first in the US, then in the Philippines.
US Navy Commander (USNR-retired) (1984 - 1991) - Surface Warfare Officer with duty assignments at:
- Navy Medical Data Services Command, Bethesda, MD
- NATO Communications Group, Naples, Italy
- USS REID (FFG-30) with homeport in San Diego, CA
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EDUCATION: BS, Electrical Engineering, MIT, 1984
LANGUAGES: Spanish, Italian
PERSONAL: Born February 21, 1962, married, 3 children