CIO, INFORMATION TECHNOLOGY EXECUTIVE

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Position
CIO, INFORMATION TECHNOLOGY EXECUTIVE
Location Confidential
No
Location
Northeast USA
Willing to Relocate
Yes
Industry
Communications--(Phone-/-Cable-/-Satellite)
Function
TECHNOLOGY(IT/EDP/MIS/Communications)
Compensation
$250,000 to $500,000

Resume Summary
Results-driven, business-focused executive with 23+ years Technology Client Delivery experience with Accenture's Communications, Media & High Tech (CMT) industry group. Capabilities include: IT strategy, application delivery and maintenance/operations; complex program/project management; CRM/Billing/OSS architectures; and offshore software development.

Resume Body      CIO, INFORMATION TECHNOLOGY EXECUTIVE

INFORMATION TECHNOLOGY EXECUTIVE

Results-driven, business-focused technologist seeking transition from successful 23-year Accenture Managing Director/Partner career to a client-side position.

CAPABILITIES
IT Application Delivery
IT Strategy
Testing / QA
Program/Project Management
Team Building
CRM, Billing, Order Management
Enterprise Architecture
Vendor Management
Contracts and Negotiations
IT Maintenance/Operations
Offshore Software Development
Predictable Business Outcomes
Metrics and Reporting
Problem Solving

PROFESSIONAL EXPERIENCE
Managing Director, Technology, Client Delivery at Accenture (1991 - Present): Various roles in sales, staff development, and client delivery. Engagements include:
" Program Lead (2014-present)  Led program management office for strategic process standardization, billing platform consolidation, and data quality improvement effort for a major US cable company.
" Cutover/Delivery Lead (2013-2014)  Managed systems cutover and data migration for an Oracle customer care (Siebel/CRM), order management (OSM), and billing (BRM/Infranet) implementation for a major US cable company.
" Transition Lead (2013)  Negotiated contract then led the knowledge transition and staff conversion phase of a five-year, $111M, 218-person application maintenance and consulting services sourcing optimization project for a leading high-tech company.
" Global CRM Delivery Lead (2011-2013) - Directed a 250-person team responsible for a multi-country customer care (Oracle Siebel/ Fusion SOA) implementation project (including follow-on operations and support) for a Latin American wireless company. As Accentures Technology Account Lead, also developed strategic application roadmaps and supported customer operations strategy projects.
" Mobile Payments Interim CIO (2010-2011) - Defined and implemented ITIL-based service management, device-to-backend testing/QA, data center and corporate IT functions for an eCommerce joint venture during an intensive pre-launch period. Established the foundation for ongoing end-to-end testing and IT operations support.
" Acting PMO Lead (2010)  Served as interim head of the information technology (IT) groups Program Management Organization (PMO) for a US-based educational assessment company. Conducted a systemic review of IT organizational effectiveness, spending levels, and key functions (e.g., Financial, Issue, Risk, Governance, Scope/Schedule, Vendor, and Quality Management), initiated a roadmap for ongoing improvements, and transitioned to a newly-hired employee back-fill.
" Manufacturing Client Account / Delivery Lead (2009 -2010) - Managed multi-site Help Desk and application development teams supporting SAP Order-to-Cash functionality and data warehousing for an HVAC manufacturing division of a high-tech conglomerate. Also led sales pursuits for ongoing application outsourcing and field force transformation projects.
" Media Client Account / Delivery Lead (2002-2010) - Directed onshore and offshore project teams of 150-200 staff responsible for requirements analysis, design, development, testing, maintenance, and production support for subscriber management, billing, incentive compensation, analytics, and financial systems for a satellite radio services provider. Sold and led various data center, IT operations, IT strategy, organizational design, training, and merger integration projects.
" Order Management Project Manager (20002002)  Led implementation of new systems (Siebel/Oracle CRM, Vitria/SOA, and Kenan Arbor) to support sales lead, service activation, order management, customer care, and billing for a regional competitive local exchange carrier (CLEC).
" Global Deployment and Development Lead (19952000)  Configured and deployed business systems (customer care, Web portal, billing/BSCS, and trouble ticketing) to 15 world-wide gateways for a global satellite voice services provider. Then, managed ongoing software enhancement, maintenance, and support activities for customer care, provisioning, billing, trouble tracking and settlements systems first in the US, then in the Philippines.

US Navy Commander (USNR-retired) (1984 - 1991) - Surface Warfare Officer with duty assignments at:
- Navy Medical Data Services Command, Bethesda, MD
- NATO Communications Group, Naples, Italy
- USS REID (FFG-30) with homeport in San Diego, CA

OTHER
- - - -
EDUCATION: BS, Electrical Engineering, MIT, 1984
LANGUAGES: Spanish, Italian
PERSONAL: Born February 21, 1962, married, 3 children

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CIO, INFORMATION TECHNOLOGY EXECUTIVE

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Debugging Information
ColdFusion Server Enterprise11,0,19,314546
Template /ResumeDatabase/SiteMapping_index_byFunction.cfm
Time Stamp 23-Sep-21 05:26 AM
Locale English (US)
User Agent ColdFusion
Remote IP 192.168.1.49
Host Name 192.168.1.49


Execution Time

Total TimeAvg TimeCountTemplate
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/Application.cfm
0 ms0 ms1top level D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/act/SiteMapping_indexAct.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/inc/SiteMapping_resumeResultDetailInc.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectIndustriesAndPositionsByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectResumeByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/execLoggedOff_SITEMAP.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/site.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_resume_index_header.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_site.cfm
0 ms STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
0 ms TOTAL EXECUTION TIME
red = over 250 ms average execution time


Stored Procedures

SelectPostedResumeByResumeID (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectResumeByResumeID.cfm @ 05:26:08.008
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR C8F2K2VBEFSG  
 IN CF_SQL_INTEGER 1003  
    
resultsets
nameresultset
 rsSelectResumeByResumeID_1 1
 rsSelectResumeByResumeID_2 2
 rsSelectResumeByResumeID_3 3
 rsSelectResumeByResumeID_4 4
SelectIndustriesAndPositionsForResume (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectIndustriesAndPositionsByResumeID.cfm @ 05:26:08.008
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR C8F2K2VBEFSG  
    
resultsets
nameresultset
 rsSelectResumeByUserIDAndConceal 1


Scope Variables

Application Variables: applicationname=RiteSite 
CGI Variables: AUTH_PASSWORD= AUTH_TYPE= AUTH_USER= CERT_COOKIE= CERT_FLAGS= CERT_ISSUER= CERT_KEYSIZE=128 CERT_SECRETKEYSIZE=2048 CERT_SERIALNUMBER= CERT_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 CERT_SERVER_SUBJECT=C=US, S=Louisiana, L=LaPlace, O=Ritesite Custom Career Services Inc, CN=www.ritesite.com CERT_SUBJECT= CF_TEMPLATE_PATH=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm CONTENT_LENGTH=0 CONTENT_TYPE= CONTEXT_PATH= GATEWAY_INTERFACE=CGI/1.1 HTTPS=on HTTPS_KEYSIZE=128 HTTPS_SECRETKEYSIZE=2048 HTTPS_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 HTTPS_SERVER_SUBJECT=C=US, S=Louisiana, L=LaPlace, O=Ritesite Custom Career Services Inc, CN=www.ritesite.com HTTP_ACCEPT= HTTP_ACCEPT_ENCODING=gzip,deflate HTTP_ACCEPT_LANGUAGE= HTTP_CONNECTION=close HTTP_COOKIE= HTTP_HOST=www.ritesite.com HTTP_REFERER= HTTP_URL= HTTP_USER_AGENT=ColdFusion LOCAL_ADDR=192.168.1.28 PATH_INFO= PATH_TRANSLATED=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm QUERY_STRING=mode=detail&ResumeID=C8F2K2VBEFSG&executive=resumes&FunctionID=0&start=1&SITE_MAP_RESUMES_FILE=&SiteMapFunctionName=Technology&RequestTimeout=999999 REMOTE_ADDR=192.168.1.49 REMOTE_HOST=192.168.1.49 REMOTE_USER= REQUEST_METHOD=GET SCRIPT_NAME=/ResumeDatabase/SiteMapping_index_byFunction.cfm SERVER_NAME=www.ritesite.com SERVER_PORT=443 SERVER_PORT_SECURE=1 SERVER_PROTOCOL=HTTP/1.1 SERVER_SOFTWARE=Microsoft-IIS/8.5 WEB_SERVER_API= 
Cookie Variables: CFID=1722938 CFTOKEN=9b82a26f36b09b0a-B5E938B6-C9E6-0334-13B65F3F1E86AA5F 
Server Variables: coldfusion=Struct (10) os=Struct (5) 
Session Variables: cfid=1722938 cftoken=9b82a26f36b09b0a-B5E938B6-C9E6-0334-13B65F3F1E86AA5F jobrecon=0 reconwindowsame=1 resultsperpage=20 rsdirectonly=0 rsjava_ok=1 rswindowsame=1 sessionid=RITESITE_1722938_9b82a26f36b09b0a-B5E938B6-C9E6-0334-13B65F3F1E86AA5F urltoken=CFID=1722938&CFTOKEN=9b82a26f36b09b0a-B5E938B6-C9E6-0334-13B65F3F1E86AA5F 
URL Parameters: FunctionID=0 RequestTimeout=999999 ResumeID=C8F2K2VBEFSG SITE_MAP_RESUMES_FILE= SiteMapFunctionName=Technology executive=resumes mode=detail start=1 
Debug Rendering Time: 16 ms