A successful record of managing risk, revenue and change across multiple financial service regulatory environments including Banking, Investments and Insurance. Forward-looking and collaborative leader with an
in-depth understanding of the banking business, products and processes. Broad experience engineering business processes and efficient controls within risk tolerance limits.
" Third-Party Vendor Oversight and Management
" Business Controls, Risk Management and Governance
" Strategic Business Planning and Execution
" Complex Change Management
" Operations, Program and Project Management
" P&L Management and People Leadership
" Process Improvement and Quality Control
" Business Analysis and System Integrations
" Financial Management and Treasury
" Mergers, Acquisitions and Divestitures
MBA, The Wharton School, University of Pennsylvania BA, Economics, University of Virginia
Selected Business Accomplishments
Controls and Risk Management Established Control Governance Framework for JP Morgan Corporate Third Party Oversight. Redefined and led implementation of JP Morgan high net worth client onboarding experience. Responsible for ALM risk and Annuity Pricing Committee as Citi Insurance Group Treasurer.
Strategy Leadership and Execution Led reciprocal branding of Smith Barney investment products and Citibank banking products, a $200 million income initiative.
Performance Improvement Restructured Cititrade, a Citibank/Smith Barney initiative, creating a $30MM expense save. Rescaled Citi Insurance units and repriced products, generating a $25MM expense save and 20%+ revenue increase. Developed and introduced new customer-centric sales and service platform for Citibank branches.
Merger Planning and Integration Senior advisor and consultant for sale of MetLifes 50% stake in Japan annuity JV ($35bn in assets). Led oversight of EAB/Citibank Commercial Markets integration.
JPMORGAN CHASE, New York, NY (2010-present)
Executive Director: Region Risk and Control Officer and Regulatory Governance Lead,
The Americas Human Resources (2016-present)
" Revamped global Risk & Control Self Assessment process streamlining 32 country operational risk reviews while centrally managing the RCSA program for HR.
" Manage team of risk and control officers, thematic process reviews, risk analysis and control deep dives.
" Oversee validation of execution and closure of Action Plans ensuring material risks are properly mitigated.
" Enhanced monthly control monitoring by instituting an HR subfunction controls dashboard.
" Serve as a strategic advisor to the business on risk and recommend best practice mitigation tactics.
Global Control Officer Third Party Oversight (2014-2016)
" Established Control Governance Framework for JP Morgan Corporate Third Party Oversight including
RCSA program, Business Control Forum, SOX Testing, Issue Management and overall understanding
of Third Party Related Issues throughout the firm.
" Managed review and reporting for monthly/quarterly meetings to MRAs and other regulatory findings.
Third Party Oversight Oversight and Control Program Director (2013-2014)
" Led team to re-engineer process and requirements for third party risk assessments.
" Third Party Oversight lead for JPMorgan Resolution & Recovery Program.
Executive Director, Client Onboarding (2010-2013)
" Redefined and implemented JPMorgan Private Bank/Wealth Management client on-boarding from KYC to account creation and opening through funding and fulfillment; reduced average onboarding time over 50%
and improved advisor/banker productivity through efficient information capture and enhanced cross-selling.
SENIOR ADVISOR AND CONSULTANT, New York, NY (2009-2010)
" MetLife M&A Consulting: Business Lead for $300 million sale of MetLifes 50% stake in Japan annuity
JV to partner. Negotiated terms of stock purchase agreement; developed and executed buy/sell strategic
decision and deal structure options; and analyzed embedded value/trading comparables for sale price.
" Provided comprehensive strategy review to a technology company. Repositioned unique patented
technology for enterprise sales and white labeling.
" Executed operations review of a wealth management solutions provider for a venture funding firm.
CITIGROUP, New York, NY (1988-2009) Senior Vice President
Global Consumer Group Growth Ventures & Innovation - Two-Way Video Initiatives (2007-2009)
" Commercialized CitiExpertVision, a unique two-way video initiative for customers that puts the right
expert face to face at the right time. Screened technologies, selected vendors, filed patents, and prioritized applications with partners. Achieved 97% top two-box customer satisfaction rating from 40 pilots in
partnership with CitiFinancial, Smith Barney, Citibank, CitiMortgage, MicroFinance, and Citi-At-Work.
Global Consumer Group Customer Franchise Management (2005-2007)
" Executed strategic initiatives between Global Consumer Group and Smith Barney that McKinsey
measured as a $200+ million annual operating income improvement driver. Directed oversight and
strategic development including banking, investment, credit card, loan and other programs.
" Established Smith Barney as Citibanks branded bank-based investment provider and Citibank as
branded bank product provider to Smith Barney customers.
Commercial Business Group Business Development (2004-2005)
" Achieved 25%+ increase in customer satisfaction by creating methods to measure customer channel
usage and problems and instituting customer service solutions.
Citibank N.A. Concierge Program (2002-2004)
" Spearheaded implementation of new customer-centric sales and service platform, unifying dozens of
legacy systems with next generation IT enhancements, including first use of biometric sign-on, that
provide current banking system foundation.
" Established streamlined account opening process, one-stop resolution and quicker response at the
branch level for common customer issues, smarter decision-making and more complete customer
view, reduced training for new hires, and easier staff accessibility to customer information.
U.S. Consumer Group Director (2000-2002)
" Led M&A integration of European American Bank Commercial Markets to Citibank. Facilitated over
40% of revenue for new $1 billion+ revenue division by creating expanded commercial market platform.
" Redirected Cititrade, a new online investment offering for customers and movement of Citicorp
Investment Services from third-party platform to Smith Barneys back office. Achieved annual
operating income improvement of $30 million as well as 200-person headcount reduction.
Other Citi Leadership Accomplishments Business Development, Cross-Selling and Treasury (1988-2000)
" Cards Products Launched Sony and Primerica cards: $800+ million in receivables Year 1.
" Cards Products Initiated sales leveraging program: Increased revenues several hundred million dollars.
" Corporate Provided general business support for various corporate and M&A activities.
" Investment Services Introduced Miles for Investing Program and Citisavers, the first joint automatic
investing initiative between Citibank, Citi Cards and Citicorp Investment Services.
" Insurance Group Treasurer. Managed fixed-income portfolios, oversaw development of the banks
first equity-indexed annuity and directed asset liability management.
" Insurance Group Strategic business planning and program management.