Head of Sales and Operation

Background and acheivements of this Operations Executive are shown. Contact information is confidential. To reach this person, use the link from Operations Executive talent bank at the conclusion of the resume. Click HERE for more information, jobs, and resumes.

Position
Head of Sales and Operation
Location Confidential
No
Location
Houston
Willing to Relocate
Yes
Industry
Communications--(Phone-/-Cable-/-Satellite)
Function
OPERATIONS-and/or-RelatedQA
Compensation
$150,000 to $300,000

Resume Summary
Customer Sales and Operations Support leader with a 25+ year career in the telecommunications industry, and vast knowledge of customer sales/support. Proven expertise in account support, leadership, and staff management. Delivered superior results in customer satisfaction, and employee satisfaction.

Resume Body      HEAD OF SALES AND OPERATION

Customer Sales Support and Solutions / Customer Delivery / International Operations Customer-focused; Consultative Professional; Excellent Communicator; Team Player; Excellent Leadership Skills

Customer Sales Support and Solutions Director with a 25+ year career in the telecommunications industry, and vast knowledge of customer support and sales. Extensive telecom knowledge of delivery operations both domestic and International. Proven expertise in account support, leadership, and staff management. Delivered superior results in customer satisfaction, employee satisfaction, and financial results.

Leverage talents in technology field service, sales support, and operations. Built strategic relationships with tier one, two and three service providers, extensive telecom industry network, and achievements. Extensive knowledge of Ethernet access, mobile backhaul equipment, and other telecom products. International Network Operations Center

SIGNIFICANT QUALIFICATIONS

Leadership
– Sales Support
– Field Services/Operations/ Domestic and International
– Customer Growth Oriented Sales Support Team Leadership Customer Acquisition and Management
– Complex Contract Negotiations
– Brand Awareness and Recognition
– Budget Management
– C-Level Presentations and Negotiations

SELECTED ACCOMPLISHMENTS

– Proven Executive Leadership: Successfully improved cost, employee satisfaction, and customer satisfaction in all leadership roles, both on and off-shore.
– International Operations Experience: Managed network operations for the top 4 wireless providers in the UK and Ireland, as well as supported the 2012 Olympics in London.
– Business Building: Captured a Multi million Master Purchase Agreement by creating a favorable win win.
–Exceeded all major business objectives, customer delivery intervals, process errors, and budget. Customer Satisfaction exceeded objectives. Projects were implemented on time and exceed sales objectives.
– Asset Management: Reduced opex cost by $1 billion by optimization and contract negotiation: Sprint
– Top award winner for customer satisfaction 2014



CAREER BACKGROUND




Director Strategic Solution

– Responsibilities include customer solution sales for optimal results, productivity, and satisfaction. Work with internal and external resources to deliver maximum results. Exceeds objectives by 150% to 200% year over year.



Portfolio Director

– Manage all operational performance measures and margin for Access, Wholesale, and Ethernet products in a large managed service contract. Ensure all Service Levels, margins, customer satisfaction and manage the level of effort to meet forecast demands within the cost structure. In the 12 months since being in this position, performance improved over 50%. Improved margins and exceeded all major objectives as measured by the customer. In addition, secured the Ethernet provisioning contract.



Head of Network Operations UK and Ireland

– Direct and managed all operations for 90 percent of the UK wireless operators. This includes RAN, Network Services (core), Service Management, and IT Operations. Improved customers performance to best ever levels while improving cost structure. Internal employee satisfaction scores improved 14 percent, and transformed one of our larger customers to improve margins. Margin improvements are some of the best in managed services. Restructured the management team to improve change.



Director Service Delivery and Operation/Fulfillment

– Direct and maintained all logical (IP,MPLS) and physical service (TDM,SONET,Ethernet) provisioning and fulfillment activation on and off shore. Managed and ensured preparedness of the organization through strong focus on leadership, communication, and team work. Strengthened the team and fostered continuous increase in efficiency and customer satisfaction. Led and strategized execution of plans to capture annual expense savings of $50M through aggressive and creative cost-reduction strategies as well as enhanced workforce efficiency's, improving the profitability of services and increasing customer satisfaction.



Director Operations

– Developed access strategies and negotiated agreements with providers to realize cost reductions of over $1 Billion. Cultivated strong business relationships with contract providers to promote ongoing opportunities, ensure cost scale and maximize efficiencies. Negotiated term plans which provided escalated incentives based on growth while ensuring flexibility of locations. Eliminated outside vendor costs through designing and planning a network infrastructure across 60 metropolitan areas Metro Fiber Rings.



Director Sales Support

– Exceeded all major business objectives, customer delivery intervals, and budgets. Improved customer satisfaction by exceeding objectives and improved communications. Projects were implemented on time. Sales objectives were met. Developed, motivated and trained personnel to improve processes and increase value, earning team based process improvement awards. Presidents Club Winner


BBA Degree - International Studies
US Army National Guard - Signal Corp - Microwave Technology

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Head of Sales and Operation

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Debugging Information
ColdFusion Server Enterprise11,0,19,314546
Template /ResumeDatabase/SiteMapping_index_byFunction.cfm
Time Stamp 14-Jun-22 09:46 AM
Locale English (US)
User Agent ColdFusion
Remote IP 192.168.1.49
Host Name 192.168.1.49


Execution Time

Total TimeAvg TimeCountTemplate
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/Application.cfm
0 ms0 ms1top level D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/act/SiteMapping_indexAct.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/inc/SiteMapping_resumeResultDetailInc.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectIndustriesAndPositionsByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectResumeByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/execLoggedOff_SITEMAP.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/site.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_resume_index_header.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_site.cfm
0 ms STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
0 ms TOTAL EXECUTION TIME
red = over 250 ms average execution time


Stored Procedures

SelectPostedResumeByResumeID (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectResumeByResumeID.cfm @ 09:46:37.037
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR K6PBRBGH8224  
 IN CF_SQL_INTEGER 1003  
    
resultsets
nameresultset
 rsSelectResumeByResumeID_1 1
 rsSelectResumeByResumeID_2 2
 rsSelectResumeByResumeID_3 3
 rsSelectResumeByResumeID_4 4
SelectIndustriesAndPositionsForResume (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectIndustriesAndPositionsByResumeID.cfm @ 09:46:37.037
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR K6PBRBGH8224  
    
resultsets
nameresultset
 rsSelectResumeByUserIDAndConceal 1


Scope Variables

Application Variables: applicationname=RiteSite 
CGI Variables: AUTH_PASSWORD= AUTH_TYPE= AUTH_USER= CERT_COOKIE= CERT_FLAGS= CERT_ISSUER= CERT_KEYSIZE=128 CERT_SECRETKEYSIZE=2048 CERT_SERIALNUMBER= CERT_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 CERT_SERVER_SUBJECT=C=US, S=Mississippi, L=Ocean Springs, O=Ritesite Custom Career Services LLC, CN=www.ritesite.com CERT_SUBJECT= CF_TEMPLATE_PATH=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm CONTENT_LENGTH=0 CONTENT_TYPE= CONTEXT_PATH= GATEWAY_INTERFACE=CGI/1.1 HTTPS=on HTTPS_KEYSIZE=128 HTTPS_SECRETKEYSIZE=2048 HTTPS_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 HTTPS_SERVER_SUBJECT=C=US, S=Mississippi, L=Ocean Springs, O=Ritesite Custom Career Services LLC, CN=www.ritesite.com HTTP_ACCEPT= HTTP_ACCEPT_ENCODING=gzip,deflate HTTP_ACCEPT_LANGUAGE= HTTP_CONNECTION=close HTTP_COOKIE= HTTP_HOST=www.ritesite.com HTTP_REFERER= HTTP_URL= HTTP_USER_AGENT=ColdFusion LOCAL_ADDR=www.ritesite.com PATH_INFO= PATH_TRANSLATED=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm QUERY_STRING=mode=detail&ResumeID=K6PBRBGH8224&executive=resumes&FunctionID=0&start=1&SITE_MAP_RESUMES_FILE=&SiteMapFunctionName=Operations&RequestTimeout=999999 REMOTE_ADDR=192.168.1.49 REMOTE_HOST=192.168.1.49 REMOTE_USER= REQUEST_METHOD=GET SCRIPT_NAME=/ResumeDatabase/SiteMapping_index_byFunction.cfm SERVER_NAME=www.ritesite.com SERVER_PORT=443 SERVER_PORT_SECURE=1 SERVER_PROTOCOL=HTTP/1.1 SERVER_SOFTWARE=Microsoft-IIS/8.5 WEB_SERVER_API= 
Cookie Variables: CFID=3033218 CFTOKEN=4b9e7a3c93f9228c-DACED3EC-9058-5D91-C893C5139E315FEE 
Server Variables: coldfusion=Struct (10) os=Struct (5) 
Session Variables: cfid=3033218 cftoken=4b9e7a3c93f9228c-DACED3EC-9058-5D91-C893C5139E315FEE jobrecon=0 reconwindowsame=1 resultsperpage=20 rsdirectonly=0 rsjava_ok=1 rswindowsame=1 sessionid=RITESITE_3033218_4b9e7a3c93f9228c-DACED3EC-9058-5D91-C893C5139E315FEE urltoken=CFID=3033218&CFTOKEN=4b9e7a3c93f9228c-DACED3EC-9058-5D91-C893C5139E315FEE 
URL Parameters: FunctionID=0 RequestTimeout=999999 ResumeID=K6PBRBGH8224 SITE_MAP_RESUMES_FILE= SiteMapFunctionName=Operations executive=resumes mode=detail start=1 
Debug Rendering Time: 0 ms