Cell: Concealed Email: concealed
RETAIL DISTRIBUTION ECOMMERCE FULFILLMENT
A proven leader with extensive international operational experience in jewelry retail distribution, pick pack and ship ecommerce fulfillment, manufacturing and customer service. Provides a unique perspective on the total customer experience from order entry to fulfillment. A results oriented professional, recognized for implementing right-technology, yielding enhanced service levels and improved productivity.
ALEX AND ANI Cranston, RI
2015 - Present
DIRECTOR OF INBOUND OPERATIONS:
Direction of inbound operations in support of a growing multi channel jewelry retailer, including receiving, pick face replenishment, bulk storage, reverse 1ogistics and in-source packaging. Established both manual packaging staff and specialized auto bagging equipment, resulting in $4.0 M annualized savings over outsourced 3PL packager. Expanded in-source packaging from 20 K units to 1.0 M units per month, in just 4 months.
MAISON BIRKS Montreal, QC 2004 - 2014
DIRECTOR OF OPERATIONS
Direction of distribution providing luxury Retail distribution, Ecommerce fulfillment and Corporate programs across Canada in support of $300 M in sales, along with executive management of the fine Jewelry manufacturing and watch repair operations. Represented Birks as logistics liaison with the 2010 Vancouver Olympic Committee.
TIFFANY & CO Parsippany, NJ 1998 - 2004
VICE PRESIDENT OF DISTRIBUTION
Directed a staff of 400+ employees providing worldwide distribution from two state of the art facilities , including Retail replenishment, Ecommerce fulfillment, transportation services, inventory control, purchasing, and "value added" services. Responsible for $45 M in inventory and $150 M in physical assets, in support of $1.6 B in sales.
TIFFANY & CO Parsippany, NJ 1996 - 1998
DIRECTOR OF SALES SERVICES
Managed a staff of 300 providing inbound phone sales and customer service to Direct Marketing, Corporate, and Internet channels of business. Decreased abandoned calls by 30%, increased answered call ratios to 98%, reduced conflicts, increased efficiencies and customer service.
INTERNATIONAL PAPER Woodcliff Lakes, NJ 1994 - 1996
MANAGER OF CUSTOMER ADMINISTRATION
Managed centralized staff providing inbound sales and customer service to the fast food chains. Consolidated customer service department from 4 existing regional plants.
WATERFORD WEDGWOOD USA Wall , NJ 1988 - 1994
DIRECTOR OF CUSTOMER SERVICE
Directed a staff of 40 in customer service, security, telecommunications, facility management, purchasing, and invoicing. Supported $ 160 M in sales.
BAYER USA Pittsburgh, PA 1978 - 1988
MANAGER OF CUSTOMER SERVICE
GEORGIA INSTITUTE OF TECHNOLOGY 2000 - 2004
Completed 6 extended professional courses in various fields of logistics, including warehouse design, transportation, 3PL, and financial logistics
WEST VA WESLEYAN
BS , Business Management
Psi Chi: psychology academic honors