STATEMENT OF OBJECTIVE:
To leverage my extensive years of experience in an operations management environment, utilizing strategic planning, materials management, lean manufacturing, and ISO and SAS quality standards with a company that possesses the technology, recourses, and customer support to help me confidently grow market share. I am looking for a financially sound company which will allow me to grow as an Operation Manager and help my employer meet their profit objectives and enhance their overall success.
Walz Group-Phoenix, Arizona February 2014 to July 2014
Contract, Operations Consultant
" Conducted in-depth observations of all processes and standard operating procedures. Provided recommendations to senior management to enhance the overall productivity, quality, and bottom line.
" Mentored and coached staff managers to improve team building, employee relations, operations training programs and team communications.
" Developed coaching and mentoring techniques for Site Managers and supervisors to enhance operator performance, quality focus, and attention to detail.
" Streamlined daily production scheduling processes, reducing overtime by more than 85%.
" Recommended processes improvements, removing redundant and obsolete steps in the process; increasing volume throughput and while maintaining 100% on time mailing.
" Designed and implemented an automated material inventory management system; resulting in a 50% time savings as well as accurate inventory reporting.
" Implemented a structured equipment training plan for newly hired employees.
" Worked with operators and technicians to increasing equipment efficiencies through modular preventive maintenance programs, increasing equipment uptime by more than 50%.
Databill LLC Phoenix, Arizona 2011- 2013
VP of Operations
" Responsible for 100% of production operations for print and mailing processes providing excellent quality, on time mailing and customer service for over 300 presentment customers.
" Streamlined operational processes and controls resulting in increased production capacity by 50% while reducing reprints by more than 15,000 pieces per month.
" Greatly enhanced equipment uptime through improved business relationships and tailored PM processes.
" Through vendor relationships, reduced COGS by more than $250,000 within the first year.
" Developed an inventory management system reducing costs and warehouse availability by implementing a min/max ordering process.
" Increased operator efficiency by more than 40% through continuous process analysis and improvements, coaching, team building, and implementation of job descriptions, operational instructions, and job checklists.
OSG Billing Services - Tempe, Arizona 2003 2011
Director of Operations
" Managed entire West Coast operations facility providing quality and on time bill presentment for over 300 telecommunication customers.
" Directly accountable for 35 direct reports as well as all HR responsibilities. Recruited, developed and coached four shift supervisors responsible for printing over 125 million images per year.
" Spearheaded all West Coast vendor relationships and contracts agreements.
" Managed, schedule, and plan, production requirements insuring 100% quality and on-time presentment mailing for seven consecutive years. Increasing production from 50 thousand to over 14 million pages a month.
" Develop and managed an annual operating budget of 1.5 million dollars for West Cost Facility expenses.
" Single point of contact for all Postal regulatory requirements resulting in error free mailing for 8 years.
" Develop and implement operational training programs resulting in 100% on time mailing of over 36 million pieces of mail annually.
" Plan and coordinate all preventative maintenance needs for six Xerox Docutech HLC-180 laser printers and five Series Eight Pitney Bowes inserters as well as a new APS.
" Project champion for In-Line Envelope Message Printing adapted to Pitney Bowes Inserters.
Eason & Waller Manufacturing Co. - Phoenix, Arizona 2001 - 2003
" Manager responsibilities for the manufacturing of precision assemblies and components serving Fortune 500 companies in Aerospace, Automotive, Military, Recreation, Semi-conductor and Commercial industries.
" Directed all lean manufacturing processes, materials management, planning, scheduling, as well as manufacturing engineers, quality control and maintenance operations.
" Team Manager for fast track Registration of ISO 9001/ AS9100.
" Project Manager for process improvements saving $50,000 a month within the first 90 days also saving valuable manufacturing time.
" Created a one-piece flow procedure optimizing personnel and equipment enhancing customer goals and on time delivery.
" Targeted new markets and secured customers for Grind Division resulting in developing a vast customer base.
" Oversaw the consolidation of the Grind Division to the Main Facility resulting in saving $200,000 annually by re-evaluating direct labor.
F&B Manufacturing Co. - Phoenix, Arizona 1999- 2001
Production Control Manager
" Oversaw all aspects of production control planners and planning, scheduled shop floor controls and estimators, ensuring outstanding customer service and on time delivery.
" Project Manager for 100 new development part numbers for Pratt & Whitney Canada and Hamilton Sundstrand, resulting in over 1 million dollars per month in revenue. Managed process development, design of tooling, manufacture and delivered parts within one year.
" Contracts administrator, coordinated with customers for on time delivery of over 400 part numbers.
" Reviewed customer purchase orders, planned and tracked work orders through manufacturing and outside processes to meet all customer demands.
" Managed all outside processes, eliminating wasted transit time while implementing process improvements resulting in $50,000 in saving within the first 30 days.
Intel Corp. - Chandler, Arizona 1997-1998
Assistant Production Supervisor
" Directed departmental technicians to maximum performance achieving highest quality semi-conductor packages maintaining 99.7% yield.
" Planned and prioritized tool setup according to daily factory plan and forecast workflow and levels.
" Tracked quality indicators making recommendations to management and engineering teams.
" Department Unit Integrity representative, responsible for investigating any missing or damaged product.
" As Shift safety director, implemented a successful safety program. Implemented a safety-training program for supervisors and hourly personnel.
" Performed rewrites of operational instructions and specification data for operations personnel.
United States Air Forces 1977 - 1997
Aircraft Maintenance Supervisor
" Managed maintenance technicians in all aspects of aircraft system integrity resulting in sterling performance and achieving the mission goals of the U.S. Air Force.
" Maintained a Top Secret Federal Security Clearance for over 15 years.
" Managed a maintenance operations center responsible for tracking, scheduling, and coordinating all maintenance with outside agencies across the U.S. and Canada for 11 US Air Force Thunderbird F-16 aircraft totaling more than $200 million dollars.
" Supervised 35 personnel maintaining 30 F-16 aircraft worth over $500 million dollars.
" Ensured all maintenance was planned, coordinated, and completed to enhance aircraft safety, reliability and mission goals as the sections Aircraft Expediter.
" Instructed Combat aircraft pilots on the theory of operation for various fighter aircraft gun and missile launching system.
" Developed and utilized in-depth program management, operational instructions and a variety of checklists insuring all facilities, operations, personnel and equipment met all regulatory requirements, zero safety discrepancies for 2 years.
Community College of the Air Force Phoenix, Arizona
Associate in Applied Science/Aircraft Armament Systems Technology
" Noncommissioned Officer Academy US Air Force, Anchorage, Alaska
" Explosive & Weapon Safety Officer course, US Air Force
" Safety Management and OSHA Requirements
" US Air Force Meritorious Medal
" Four US Air Force Accommodation Medals
" US Air Force Thunderbird Maintenance Professional of the Year
" US Air Force Explosive Safety Mishap Prevention Award