GLOBAL HUMAN RESOURCES EXECUTIVE
Global HR Strategy | Transformation | Leadership
Senior HR Leader with 20+ years of comprehensive experience across all aspects of human resources. Trusted to provide HR strategy, guidance and support to senior leadership. Proven ability to lead HR transformation, aligning HR structure, plans, and people with organizational goals. Successful at building global HR teams into revenue drivers and true business partners, supporting growth and profitability.
CORE COMPETENCIES
* Talent Management
* Leadership Training & Development
* Succession Planning
* Performance Management
* Cross-Cultural Communications
* Employee Incentive Programs
* Employee Relations / Retention
* Diversity Management
* Benefits Administration
* Equal Employment Opportunity
* Organizational Design
* Change Management
* Union Relations
* Staff Surveys
* Internal Investigations
* Regulatory Compliance
* Employment Law
* Compensation Planning
PROFESSIONAL EXPERIENCE
SABBATICAL Atlanta, GA
2014 - Present
After finishing my commitment with Forever 21, I completed my Ph.D. coursework and moved to Atlanta to be closer to elderly parents. Since then, I am volunteering my time with Taproot, providing pro bono subject matter expertise to non-profits worldwide.
I am currently working with Accokeek Foundation, a non-profit focused on environment and sustainability education, reviewing and updating their HR policies, re-writing the employee handbook, and creating an on-boarding program. I am actively seeking my next opportunity.
FOREVER 21, Los Angeles, CA
Vice President of Human Resources | Aug 2012 - Sep 2014
(2-Year Commitment)
For $5B Forever 21, built and led a global team of 108 HR professionals in all HR functions: Benefits, training, compensation, employee relations, HRIS, talent, and recruiting for 45,000 employees at headquarters, 5 global distribution centers, and retail locations around the world. Supported companys growth from 450 to 650+ global stores. Provided guidance and coaching to the senior executive team and Forever 21 CEO and President.
* Developed and executed a 3-year Global HR transformation strategy: (1) HR Foundational Excellence, (2) Development and Onboarding, and (3) Talent Management and Succession Planning.
* Restructured organizational design and corporate leadership across 38 departments. Recruited 12 external VPs to support the new leadership structure.
* Developed Forever 21 Core Values: Happiness, Innovation, People, Passion, and Ownership (HIPPO). Dramatically increased employee engagement through HIPPO rewards and recognition program.
* Partnered with Finance to roll out company's first formal budget program. Implemented first labor management process including headcount budget and labor line.
* Introduced first KPI program to all departments and implemented a new management bonus program structured around these key business metrics.
* Established Global HR Foundational Excellence. Led team to create 1,700 job descriptions, pay bands, market compensation policy, job suites, SOPs, turnover reporting, and the compliance audit process.
* Successfully implemented Development Strategy. Introduced structured onboarding for all associates, developed leadership development program, and completed first EES / EOS.
* Implemented an integrated HRI System including SAP, Success Factors, Benefit Focus, and Kronos, across all Forever 21 locations around the world.
* Reduced headquarters turnover from 47% to 24% through targeted retention efforts: Expanded benefits including establishment of a 401k program, and management bonus program; implemented management training; and instituted monthly turnover reporting and employee surveys.
* Lowered headquarters overtime usage by $4M annually by implementing OT tracking and creating an accountability system across all departments.
ABERCROMBIE & FITCH, Columbus, OH
Director of Human Resources | Sep 2007 - Aug 2012
Reporting to the Group VP of Human Resources, contributed to the company's transformation from transactional HR to strategic HR, and supported HR growth from 14 to 108 global associates. Developed and executed a $5M payroll and travel budget and instituted quarterly budget reviews.
* Created and implemented a global HR service delivery model across 1,100 stores in North America, South America, Europe, and Asia, with a focus on culture and values. Established and led a team of 36 global associates in Asia, Europe, and the United States. Streamlined HR processes, trained global associates, and identified specialists for country-specific issues.
* Designed a global talent management system that supported company's long-term growth strategy; partnered with the director of Training & Development to develop a high-potential talent identification process; and aligned talent with organizational values.
* Dramatically reduced annual management turnover across the United States and Canada from 125% to 69% to finish under the target of 70%, by establishing a Manager-In-Training program.
* Lowered annual helpline calls across the United States and Canada by a remarkable 72% from 25,000 to just 7,000, well below the target of 12,500.
UNITED HEALTHCARE, Overland Park, KS
Human Capital Partner | Sep 2005 - Sep 2007
Oversaw all on-site HR functions including employee orientation, leadership training, performance management, succession planning, compensation, conflict resolutions, retention, and union avoidance initiatives. Led a team of 9 including 4 recruiters, 2 trainers, 2 HR associates, and an administrator. Served as a strategic HR business partner to the VP and the executive team.
* Filled 2,500 positions for a new facility in Kansas: 1,500 call center representatives, 150 pharmacists, 600 technicians, 100 managers, and 100 general/administrative. Partnered with an outside agency to recruit and screen candidates from across the country.
* Maintained HR call center turnover at 36%, well below the target of 50%; implemented a 4-day workweek in the call center.
HOME DEPOT, Overland Park, KS
Regional Human Resources Manager | Dec 2004 - Sep 2005
Oversaw all HR services in 24 stores with 2,500 employees in Missouri, Kansas, and Nebraska. Provided leadership, guidance, and support to a team of 7 field trainers and 24 in-store HR managers. Served as a strategic HR partner to 3 district managers and other district employees. Met all key metrics including staffing, training, retention, labor management, and average wage control.
BEST BUY, Tulsa, OK & Kansas City, KS
District Human Resources Manager | Apr 2000 - Dec 2004
Oversaw HR services in 12 stores with 1,500 employees in Kansas, Nebraska, Oklahoma, and Arkansas. Recruited 24 top-tier store leaders from competitive retailers within the first 12 months. Implemented a succession planning process to lower top-tier turnover from 45% to 12% in the first year. Reduced overall management turnover from 67% to 44% in the first 14 months. Contributed to the design and implementation of Best Buy's first talent management program.
EDUCATION
Ph.D. Candidate, Leadership, Capella University, expected 2018
Focus of Dissertation: Transference of HR processes to global markets
M.A., Adult Education / Human Resource Development, Oklahoma State University, 1999
B.S., General Education, University of Missouri St. Louis, 1 |
