Senior Operating Executive

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Position
Senior Operating Executive
Location Confidential
No
Location
No preference
Willing to Relocate
Yes
Industry
Computers-Services&Consulting
Function
GENERAL-MANAGEMENT--CEO/COO/GM
Compensation
$100,000 to $200,000

Resume Summary
Technology and operations executive with a diverse background that includes both traditional manufacturing as well as IT Operations, business development and program management. For the past 13 years I have focused on IT services oriented towards mobile / wireless applications.

Resume Body      SENIOR OPERATING EXECUTIVE

SENIOR TECHNOLOGY BUSINESS & OPERATIONS EXECUTIVE

Extensive experience in Business Development, Program Management and Operations Optimization

High-integrity leader known for quickly solving problems, creating successful outcomes and delivering results that grow the bottom line, meet customer expectations and drive technology innovation.


E-commerce Operations
Internet Start-Up
ITIL Service Management
Acquisition & Integration
Project / Program Management
Budget Management and P&L
Leading & Developing Teams
Negotiating & Closing Deals
Global Business Development
Implementation / Maintenance
Mobile Application Product Mgt
Wireless Technology



2006 to Present
REAL NETWORKS, INC. (acquired WiderThan), Reston, VA
Area Vice President, Service and Operations Management

Leader of the technology services operating unit, with over $50 million in annual revenue and 45 team members, that provides wireless digital media data services to the companys mobile carrier customers in the Americas.
Manage the cross-functional and matrixed teams in the sale, implementation, maintenance and operations for these ecommerce service solutions that include all user interfaces (web, WAP, SMS, and handset clients), applications, data storage and retrieval, as well as full disaster recovery and geo redundancy of the end to end solutions.

Impact: Grew revenue in a four year period 201% from $18.3 million to $55 million through the successful launches of new wireless data service products fueled by aggressive product innovation.

Negotiated, closed contracts (terms, SOW, SLA, etc.), built and delivered over $100 million per year in new business in hosted IT applications.
Raised service availability and customer satisfaction to 100% through the completion of full operational audits and the implementation of rigorous process controls and change management policies.
Innovated companys product line with the introduction and implementation of the first mobile data services content application that combined two different product types into an integrated content catalog.
Successfully built and launched a commercial mobile video service for Verizon Wireless transitioning from an incumbent vendor.


2004 to 2006
WIDERTHAN, INC. (acquired Ztango), Reston, VA
Senior Director, Multimedia

Key senior staff member for this South Korea based IT service provider. Leader of the post-acquisition integration of Ztango that led to the success of the subsequent IPO.

Impact: With a multinational team, built and launched the first over the air high availability mobile music service in the U.S. wireless carrier market.

Increased annual revenue from $3 million to over $7.4 million through product innovation including one of a kind and first in the industry feature introduction.
Turned around the mobile games publishing business to positive cash flow with a $500k contribution margin by increasing the number of published titles from 6 to 14 and the number of carrier distribution points from 4 to 15.
Defined companys domestic product evolution strategy and product life cycle management to ensure that products remained relevant with continually increasing revenue.


2000 to 2004
ZTANGO, INC., Reston, VA
Director, Account Management and Project Management Office (PMO)

Managed the PMO including all aspects of project implementation and product/service delivery from pre-contract negotiations through the requirements analysis, development and delivery for this start-up company engaged in providing wireless applications and services.

Impact: Set up the processes and led the organization that delivered the companys revenue generating services and products.

Key senior leader in the ten member team that led this start up to profitability within 12 month time frame.
Drove revenue growth from zero to over $3 million per year within three year period through the sale and successful service launches on 12 of the leading domestic mobile carrier networks.
Led multinational business and engineering teams in the successful development, implementation, sale and delivery of the companys first two overseas revenue generating projects accounting for over $1.6 million in annual recurring revenue.


1997 to 2000
SEAWARD INTERNATIONAL INC., Clearbrook, VA
Manager  Marine Products Division

Directed all facility operations including profit and loss accountability, production, purchasing, shipping, and maintenance for business unit with over $15 million in annual product sales of marine fenders and buoys to the maritime industry. Also responsible for managing and growing EMEA sales region.


1994 to 1997
BROWN & WILLIAMSON TOBACCO CORP., Winston-Salem, NC
Operations Manager

Directed all manufacturing operations for a tobacco processing facility with over $49 million in annual product sales and 70 employees. Also managed all facility engineering and construction projects.


1993 to 1994
INTERNATIONAL PAPER COMPANY, Suffern, NY
Operations Engineer

Responsibilities included process improvement, quality control, plant engineering and construction, and environmental, health, and safety regulation compliance at this packaging manufacturing facility.


1990 to 1993
NUCLEAR ATTACK SUBMARINE-USS BALTIMORE (SSN-704), Norfolk, VA
Nuclear/Submarine Qualified Division Officer

Led several divisions of nuclear trained personnel in the operation and maintenance of shipboard propulsion and operations equipment and directed all shipboard operations on behalf of the ships captain while at sea. Awarded three Navy Achievement Medals for exemplary performance.

EDUCATION & PROFESSIONAL DEVELOPMENT

THE GEORGE WASHINGTON UNIVERSITY, Master of Business Administration (MBA)
NUCLEAR TRAINING/SUBMARINE OPERATIONS TRAINING, U.S. Navy
UNITED STATES NAVAL ACADEMY, BS Mechanical Engineering,


Licenses & Certifications

Licensed Professional Engineer (P.E.)
Project Management Professional (PMP) Certification
ITIL v3 Foundation Certification
Hold Top Secret SCI security clearance (inactive status)

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Senior Operating Executive

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