Healthcare Executive with 20 years experience in Strategic Planning, Facilities Management and Construction, Change Management, and Team Building
Possess MS degree
Passionate about Leading and Contributing to a visionary organization as a Senior Leader
Technical Skills:
* Lead large-scale Complex Projects involving internal and external Constituents and Matrix Partners
* Lead Engineering Solutions in Structural, Mechanical, Electrical, and Biomedical Engineering
* Engage in Master Planning and Capital Project Planning from design phase through commissioning
* Oversee Construction Management: from small renovations to large building programs
* Assess and Develop Quality Improvement Programs using Key Performance Indicators
* Apply Creativity in Problem Solving and Troubleshooting: especially in complex situations
* Trained in Leading Edge Technology including Smart Systems (Direct Digital Controls)
* Expert in Healthcare Compliance continuous readiness through the use of customized Matrices
* Incorporate Energy Efficiencies and Green Initiatives (LEED Accredited)
* Forward Thinker with ability to Position the organization Strategically
People Skills:
* Experience in Leading and Motivating large Internal and External Teams
* Proven track record in Developing People through Management, Training, and Leadership
* Generate Team Building based on Trust and Respect (Participative leadership style)
* Implement Change Management through Change Process Facilitation techniques
* Accomplished in transforming Teams Organizationally and Culturally
* Inspire Others through recognizing and cultivating Individual and Group Potential
* Engage Conflict Resolution skills incorporating Non-Violent Communications (NVC)
* Embrace Diversity and Inclusiveness as essential to creativity and enjoyment in the work place
* Exceptional oral and written Communication Skills resulting in a clear Mission, Vision, and Direction
* Remain Steady and Calm in the face of crisis, emergencies, and hardships
* Host and Respond to auditors/investigators from regulatory agencies, local jurisdictions, finance, etc.
Facilities Consultant/Interim Director
- Lead multidisciplinary group through licensing, startup, and operations of new physical plant - expedited successful Grand Opening as local Fire Dept wanted to halt its opening 1 day before due to a technicality
- Develop long-term strategic plan for a new organizational design (Healing Environment) that included budgets and staffing plans to combine Support Service departments resulting in integrated services
- Implement EOC and CMS compliance programs producing a clear direction for employees
Executive Director of Facilities and Support Services Management
- Lead five depts and served as EOC Safety Officer with minimal staffing and creative collaborations
- Develop long-range planning for SCAQMD and OSHPD compliance regarding seismic upgrades and major infrastructure replacements with a five-year payback and a positive cash flow
- Implement regulatory compliance programs which increased productivity and raised satisfaction scores - plus transitioned Security from outsourced contract to an in-house dept reducing their budget costs by 28%
Owner/Operator
- Lead proposal development, final sale, and delivery of contractual agreements offered and delivered these services for 40% less than any other contract mgmt company clients more than 100% satisfied
- Develop and Implement user friendly and site specific operating and regulatory compliance programs for a diverse portfolio of clients including:
Cleveland Clinic Hillcrest Hospital
OSU (Ohio State University) Hospitals
Mount Carmel Health System
Triad Hospitals (currently Community Health Systems)
Prince William Medical Center
Sunrise Senior Living
Frasier Meadows Retirement Community
System Director of Facility Engineering / Safety Services
- Lead four departments within this multi-hospital system that included off-site buildings and apartments
- Develop a comprehensive management program for all 7 EOC functions, a hospital-wide Safety training program, and a computerized Quality Assurance Inspection process all this produced standardizations
- Implement a re-org plan that integrated three (3) depts to form efficiencies of process and cost reductions
Corporate Director of Facilities Management
- Lead the formation of their first Facilities and Support Services Division to serve a growing portfolio of assisted living and skilled nursing facilities (grew from 6 to 42 sites nationwide)
- Develop Key Performance Indicators for each site and a continuous readiness program of compliance that met each individual States Dept of Health regulations plus local building and fire codes
- Implement training and competency programs for each site resulting in portfolio standardization
Executive Director of Facilities Services
- Lead two departments (165 employees), a $250mil campus modernization project, and transition of the EVS Dept from a 17-year outsourced contract to in-house mgmt trimming 40% of management staff
- Develop and Implement a new Zone Maintenance concept which integrated two departments and resulted in an increase in productivity and increased customer and employee satisfaction scores
Degree and Certificate Programs:
MS Healthcare Administration
BS Business Management
AS Engineering Technology
36 addl graduate credits in Applied Humanities
towards a second Master's
LEED Accreditation
USGBC (US Green Building Council)
CPE Certified Plant Engineer
American Institute of Facility Engineers
Conflict Mediator Certificate
Process Work Certificate
Process Work Center of Portland
Acquired skills in change management
Professional Practitioner Certificate - Feng Shui
Approved by AIA American Institute of Architects
Additional Qualities and Accomplishments
A. Innovate / Create / Explore Doing and creating what has not been done before:
Developed a computerized system for Quality Assurance Inspection that ensures code compliance named Best Practice by The Joint Commission (TJC)
Designed and implemented a multi-hospital system Mandatory Annual Safety Training (MAST). Employee feedback consensus stated engaging and creative
Developed a complete multi-site Support Services Operations program for 126 Assisted Living and Skilled Nursing facilities
Wrote a reference book regarding facility equipment entitled What Its Called, What It Does, How It Works, and What To Do About It
Co-founded a non-profit Institute for the Advancement of Self-Awareness; an interactive learning center for the cultivation of emotional intelligence and Connective Communication®
B. Strategic Planning:
Owners representative for over $200 million projects plus served as consultant for another $300 million of facility planning and construction projects
Collaborated with teams of architects and engineers to develop facilities master plans in support of two different hospitals strategic plan
Collaborated in every aspect of the design of facilities and engineering systems with a focus on functionality, energy conservation, and safety
Devised a plan for an $8mil central plant upgrade with off-balance sheet budgeting and a positive cash flow throughout the payback period
C. Engineer Solutions to Common Dilemmas:
Consulted as troubleshooter for clients, gaining employee support for new programs and processes which exceed codes and regulations
Organized and systematized highly technical, legal, and financial data into understandable and user-friendly formats
Led transition from contract Security to in-house Security
Integrated four departments Plant Operations, Environmental Services, Safety, and Security to form a newly created Therapeutic Environment resulting in cost savings and increased customer satisfaction
Implemented energy management programs and partnered with utility companies to receive rebates
D. Remain Calm under Fire and Mediate Conflict:
Served as command post leader during bomb threats, fires, internal and external disasters, gaining critical information that was used in the development of Disaster Preparedness Policies
Resolved numerous conflicts through the application of Connective Communication® skills
E. Inspire Others and Find Potential:
Read people and situations with great acuity which enables me to tap into the rich resource available in diverse groups
Succeed in attaining group buy-in and support within every group encountered
Successfully stabilized and directed 165 employees, lowering turnover rate of management and labor staff |
