Pharmacist | Retail Operations | PMI/SixSigma Proficiencies | PCCA Certified
Qualified by distinguished career in pharmacy operations management with proven expertise to drive continuous improvement and operational efficiencies. Demonstrates innovative decision-making skills required to develop customer facing, value-based patient outcomes and best-in-class operations. Documented project management abilities in data analysis with ability to lead large scale business performance solutions.
Leadership Experience : Dynamic pharmacy managing consultant with ability to provide leadership, communicate vision, recommend solutions, make measurable contributions to support services and business success for customer-centric best practice initiatives.
Client Relationship : Articulate speaker, subject matter expert, who can communicate effectively with physician and hospital key opinion leaders and deliver exceptional business presentations. Entrepreneurial and seasoned facilitator with well-developed customer relationship building skills.
Business Operations : Cross-functional business experience in operating budgets, supply chain, data analysis, performance metrics and data management in healthcare markets. Demonstrated successes in the ability to develop business by utilizing data analytics in collaboration for actions for improvement. Thoroughly familiar with Lean Six Sigma best practices for workflow, productivity improvement, and total quality management.
Computer Proficiency : Proficient in MS Office (Excel, Word, Outlook and PowerPoint).
EDUCATION & TRAINING
Bachelor of Science, Pharmacy St. Johns University, New York, New York
Lean Six Sigma Black Belt in Healthcare Villanova University, Villanova, Pennsylvania
PMI Certificate in Project Management Stony Brook University, Stony Brook, New York
Pharmacy Compounding Centers of America, Certificate in Pharmacy Compounding Houston, Texas
Pharmacist (12/12 to present)
Currently working as pharmacist in a specialty pharmacy providing primary care, claims adjudication and collaborative specialized product and clinical information opportunities to injured workers.
Pharmacy Compounding Centers of America sponsored and accredited in USP 797 non sterile compounding.
Strategic thinker who can identify opportunity for business development and translate strategy into execution.
Subject matter expert with ability to multi-task. Pharmaceutical knowledge of PBM & third party copay plans, billing, distribution, electronic medical records, automation and operational compliance.
TARGET PHARMACY New York, New York
Executive Pharmacist (3/11-10/11)
Ability to manage multiple projects via operational analysis of patient wait times and patient health satisfaction surveys reporting faster turn over in service delivery and package retrieval by 50% by identifying opportunity.
Advisory health liaison with support teams to identify and benchmark performance initiatives: Conducted health assessments and analytical issue resolution showing a decrease of pharmacy dispensing errors.
Developed internal training in top revenue store which netted a 10-15% increase in new customer base. Strategic growth of department would play major role in initiating e-commerce clinical care opportunities.
WAKEFERN / GLASS GARDENS SHOPRITE Rochelle Park, New Jersey
Supervisor of Pharmacy Operations / District Manager (10/09-4/10)
Responsible for the operational performance of nine pharmacy units with over 20 direct reports in New York and New Jersey. Managed multiple units with financial operation projections of $3-10MM in sales.
Analytic and financial performance of one pharmacy department utilizing project scope, value stream mapping and pharmacy expertise generated a 40% increase in order fulfillment speed and decreased team turnover rate.
Analyzed credible best practices and operational benchmarks that cut surplus inventory 12% within 2 quarters positioning department for future drive thru opportunities and home health care customer markets.
Managed multiple projects utilizing both analytics and root cause assessment and identified discrepancies in third party reconciliation process, recouped $80,000 in lost revenue during the first quarter.
DUANE READE New York, New York
Manager of Pharmacy Services (3/07-1/09)
Innovative position created exclusively to collaboratively lead the companys 240 retail units: provided patient centered solutions to health teams while implementing a collaborative customer centric culture.
Performed SWOT analysis, identified strengths and launched Lean Six Sigma service and loyalty initiatives utilizing 80/20 Pareto metrics and analysis of service sector.
Delivered employee training program exceeding business delivering performance metrics by a 20% increase in Mystery Shopper Market scores in 18 months ; pace was 2 points higher than retail competitors.
Wrote companys first successful pharmacy grant, while meeting deadlines, as the grantee collaborate of SBA initiative procuring more than $300,000 certifying top-pier pharmacy associates for national certification.
Served as pharmacy consultant for voice of the customer CRM analytics. Ability to lead, identify issues and work independently to resolve customer care experiences using issue resolution monitoring enhancements.
WALGREENS New York
Pharmacy Manager (6/95-2/07)
Developed businesses for several pharmacy departments holding leadership positions which included startup locations, 24 hour pharmacies including 24-hour departments with financial projections of $2-5MM in sales.
Spearheaded Workers Compensation opportunity expediting compensatory assistance for 9/11 recovery workers and survivors; value add services and processes identified a $10,000 annual profit for one location.