Pharmacy Retail Operations | PMI/SixSigma Cert

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Position
Pharmacy Retail Operations | PMI/SixSigma Cert
Location Confidential
Yes
Willing to Relocate
Yes
Industry
Pharmaceuticals(Ethical)/Surgical/Medical-Equip.
Function
GENERAL-MANAGEMENT--CEO/COO/GM
Compensation
$150,000 to $300,000

Resume Summary
Qualified by distinguished career in pharmacy operations with expertise to drive continuous improvement and operational efficiencies. Demonstrates innovative decision-making skills required to develop customer facing, value-based patient outcomes best-in-class operations.

Resume Body      PHARMACY RETAIL OPERATIONS | PMI/SIXSIGMA CERT

Pharmacist | Retail Operations | PMI/SixSigma Proficiencies | PCCA Certified

Qualified by distinguished career in pharmacy operations management with proven expertise to drive continuous improvement and operational efficiencies. Demonstrates innovative decision-making skills required to develop customer facing, value-based patient outcomes and best-in-class operations. Documented project management abilities in data analysis with ability to lead large scale business performance solutions.

Leadership Experience : Dynamic pharmacy managing consultant with ability to provide leadership, communicate vision, recommend solutions, make measurable contributions to support services and business success for customer-centric best practice initiatives.

Client Relationship : Articulate speaker, subject matter expert, who can communicate effectively with physician and hospital key opinion leaders and deliver exceptional business presentations. Entrepreneurial and seasoned facilitator with well-developed customer relationship building skills.

Business Operations : Cross-functional business experience in operating budgets, supply chain, data analysis, performance metrics and data management in healthcare markets. Demonstrated successes in the ability to develop business by utilizing data analytics in collaboration for actions for improvement. Thoroughly familiar with Lean Six Sigma best practices for workflow, productivity improvement, and total quality management.

Computer Proficiency : Proficient in MS Office (Excel, Word, Outlook and PowerPoint).

EDUCATION & TRAINING

Bachelor of Science, Pharmacy  St. Johns University, New York, New York
Lean Six Sigma Black Belt in Healthcare  Villanova University, Villanova, Pennsylvania
PMI Certificate in Project Management  Stony Brook University, Stony Brook, New York
Pharmacy Compounding Centers of America, Certificate in Pharmacy Compounding  Houston, Texas

EXPERIENCE



Pharmacist (12/12 to present)

Currently working as pharmacist in a specialty pharmacy providing primary care, claims adjudication and collaborative specialized product and clinical information opportunities to injured workers.
Pharmacy Compounding Centers of America sponsored and accredited in USP 797 non sterile compounding.
Strategic thinker who can identify opportunity for business development and translate strategy into execution.
Subject matter expert with ability to multi-task. Pharmaceutical knowledge of PBM & third party copay plans, billing, distribution, electronic medical records, automation and operational compliance.


TARGET PHARMACY  New York, New York
Executive Pharmacist (3/11-10/11)

Ability to manage multiple projects via operational analysis of patient wait times and patient health satisfaction surveys reporting faster turn over in service delivery and package retrieval by 50% by identifying opportunity.
Advisory health liaison with support teams to identify and benchmark performance initiatives: Conducted health assessments and analytical issue resolution showing a decrease of pharmacy dispensing errors.
Developed internal training in top revenue store which netted a 10-15% increase in new customer base. Strategic growth of department would play major role in initiating e-commerce clinical care opportunities.


WAKEFERN / GLASS GARDENS SHOPRITE  Rochelle Park, New Jersey
Supervisor of Pharmacy Operations / District Manager (10/09-4/10)

Responsible for the operational performance of nine pharmacy units with over 20 direct reports in New York and New Jersey. Managed multiple units with financial operation projections of $3-10MM in sales.
Analytic and financial performance of one pharmacy department utilizing project scope, value stream mapping and pharmacy expertise generated a 40% increase in order fulfillment speed and decreased team turnover rate.
Analyzed credible best practices and operational benchmarks that cut surplus inventory 12% within 2 quarters positioning department for future drive thru opportunities and home health care customer markets.
Managed multiple projects utilizing both analytics and root cause assessment and identified discrepancies in third party reconciliation process, recouped $80,000 in lost revenue during the first quarter.


DUANE READE  New York, New York
Manager of Pharmacy Services (3/07-1/09)

Innovative position created exclusively to collaboratively lead the companys 240 retail units: provided patient centered solutions to health teams while implementing a collaborative customer centric culture.
Performed SWOT analysis, identified strengths and launched Lean Six Sigma service and loyalty initiatives utilizing 80/20 Pareto metrics and analysis of service sector.
Delivered employee training program exceeding business delivering performance metrics by a 20% increase in Mystery Shopper Market scores in 18 months ; pace was 2 points higher than retail competitors.
Wrote companys first successful pharmacy grant, while meeting deadlines, as the grantee collaborate of SBA initiative procuring more than $300,000 certifying top-pier pharmacy associates for national certification.
Served as pharmacy consultant for voice of the customer CRM analytics. Ability to lead, identify issues and work independently to resolve customer care experiences using issue resolution monitoring enhancements.


WALGREENS  New York
Pharmacy Manager (6/95-2/07)

Developed businesses for several pharmacy departments holding leadership positions which included startup locations, 24 hour pharmacies including 24-hour departments with financial projections of $2-5MM in sales.
Spearheaded Workers Compensation opportunity expediting compensatory assistance for 9/11 recovery workers and survivors; value add services and processes identified a $10,000 annual profit for one location.

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Pharmacy Retail Operations | PMI/SixSigma Cert

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Debugging Information
ColdFusion Server Enterprise11,0,19,314546
Template /ResumeDatabase/SiteMapping_index_byFunction.cfm
Time Stamp 14-Jun-21 04:21 AM
Locale English (US)
User Agent ColdFusion
Remote IP 192.168.1.49
Host Name 192.168.1.49


Execution Time

Total TimeAvg TimeCountTemplate
16 ms16 ms1top level D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/Application.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/act/SiteMapping_indexAct.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/inc/SiteMapping_resumeResultDetailInc.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectIndustriesAndPositionsByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/ResumeDatabase/lcl/spSelectResumeByResumeID.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/execLoggedOff_SITEMAP.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/site.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_resume_index_header.cfm
0 ms0 ms1D:/inetpub/wwwroot/ritesite.com/gbl/sitemapping_site.cfm
0 ms STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
16 ms TOTAL EXECUTION TIME
red = over 250 ms average execution time


Stored Procedures

SelectPostedResumeByResumeID (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectResumeByResumeID.cfm @ 04:21:46.046
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR Z9K57XYFCMX6  
 IN CF_SQL_INTEGER 1003  
    
resultsets
nameresultset
 rsSelectResumeByResumeID_1 1
 rsSelectResumeByResumeID_2 2
 rsSelectResumeByResumeID_3 3
 rsSelectResumeByResumeID_4 4
SelectIndustriesAndPositionsForResume (Datasource=RiteSite, Time=0ms) in D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\lcl\spSelectIndustriesAndPositionsByResumeID.cfm @ 04:21:46.046
    
parameters
typeCFSQLTypevaluevariabledbVarName
 IN CF_SQL_VARCHAR Z9K57XYFCMX6  
    
resultsets
nameresultset
 rsSelectResumeByUserIDAndConceal 1


Scope Variables

Application Variables: applicationname=RiteSite 
CGI Variables: AUTH_PASSWORD= AUTH_TYPE= AUTH_USER= CERT_COOKIE= CERT_FLAGS= CERT_ISSUER= CERT_KEYSIZE=128 CERT_SECRETKEYSIZE=2048 CERT_SERIALNUMBER= CERT_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 CERT_SERVER_SUBJECT=C=US, S=Louisiana, L=LaPlace, O=Ritesite Custom Career Services Inc, CN=www.ritesite.com CERT_SUBJECT= CF_TEMPLATE_PATH=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm CONTENT_LENGTH=0 CONTENT_TYPE= CONTEXT_PATH= GATEWAY_INTERFACE=CGI/1.1 HTTPS=on HTTPS_KEYSIZE=128 HTTPS_SECRETKEYSIZE=2048 HTTPS_SERVER_ISSUER=C=US, O=DigiCert Inc, CN=DigiCert TLS RSA SHA256 2020 CA1 HTTPS_SERVER_SUBJECT=C=US, S=Louisiana, L=LaPlace, O=Ritesite Custom Career Services Inc, CN=www.ritesite.com HTTP_ACCEPT= HTTP_ACCEPT_ENCODING=gzip,deflate HTTP_ACCEPT_LANGUAGE= HTTP_CONNECTION=close HTTP_COOKIE= HTTP_HOST=www.ritesite.com HTTP_REFERER= HTTP_URL= HTTP_USER_AGENT=ColdFusion LOCAL_ADDR=192.168.1.28 PATH_INFO= PATH_TRANSLATED=D:\inetpub\wwwroot\ritesite.com\ResumeDatabase\SiteMapping_index_byFunction.cfm QUERY_STRING=mode=detail&ResumeID=Z9K57XYFCMX6&executive=resumes&FunctionID=0&start=1&SITE_MAP_RESUMES_FILE=&SiteMapFunctionName=General_Mgmt.&RequestTimeout=999999 REMOTE_ADDR=192.168.1.49 REMOTE_HOST=192.168.1.49 REMOTE_USER= REQUEST_METHOD=GET SCRIPT_NAME=/ResumeDatabase/SiteMapping_index_byFunction.cfm SERVER_NAME=www.ritesite.com SERVER_PORT=443 SERVER_PORT_SECURE=1 SERVER_PROTOCOL=HTTP/1.1 SERVER_SOFTWARE=Microsoft-IIS/8.5 WEB_SERVER_API= 
Cookie Variables: CFID=1187655 CFTOKEN=3f58b998cc89a246-6244FA45-902D-39A4-DD845828152B5462 
Server Variables: coldfusion=Struct (10) os=Struct (5) 
Session Variables: cfid=1187655 cftoken=3f58b998cc89a246-6244FA45-902D-39A4-DD845828152B5462 jobrecon=0 reconwindowsame=1 resultsperpage=20 rsdirectonly=0 rsjava_ok=1 rswindowsame=1 sessionid=RITESITE_1187655_3f58b998cc89a246-6244FA45-902D-39A4-DD845828152B5462 urltoken=CFID=1187655&CFTOKEN=3f58b998cc89a246-6244FA45-902D-39A4-DD845828152B5462 
URL Parameters: FunctionID=0 RequestTimeout=999999 ResumeID=Z9K57XYFCMX6 SITE_MAP_RESUMES_FILE= SiteMapFunctionName=General_Mgmt. executive=resumes mode=detail start=1 
Debug Rendering Time: 0 ms