Chief Operating Officer
Providing leadership in the successful management of organizations
Accomplished, dynamic leader that integrates strategy and operations with people and processes to drive results. Dedicated executive and cross-functional leader who capitalizes on personal example to communicate the organizations vision and promote a culture of excellence and accountability organization-wide.
Areas Of Excellence:
Policies & Procedures
Board of Directors
Mergers & Acquisitions
Budgeting & Forecasting
FRESHONE Dallas, TX 2014 to 2016
Trusted fresh food partner and nationwide provider of ready-to-eat fresh food programs.
Chief Operating Officer
Executed business plan and provided direction over all aspects of daily operations and logistics, providing strategic, operational, and relational support to enable achievement of corporate strategic initiatives, alignment with strategic plan, and continuous growth across multiple domestic locations. Fiscally and efficiently expanded margins and footprint through innovative partner relationships.
*Increased gross margin by 2% and drove revenue from $21M to $26M while reducing costs.
*Identified the strategic and tactical operational processes and KPIs to improve accountability and drive attainment of both annual and quarterly goals.
*Reinvented supply chain to establish direct national procurement program with manufacturers to save 2% in COGS margin and implement a system-wide rebate program.
*Improved the customer experience/CSAT by aligning QA/QC processes which reduced customer complaints and credits to 1.5%.
*Acquired/created a logistics entity, FreshOne Distribution Services, to integrate and implement cost savings and drive greater control of supply chain.
*Created a culture based on company values and established organizational capacity metric to coordinate human resource capital (i.e. training/hiring) to sales pipeline.
NAVPRESS Colorado Springs, CO 2008 to 2013
Publishing arm of The Navigators with a focus on creating inspirational resources for retail market.
Chief Operating Officer & VP International
Responsible for all aspects of the $20M P&L while overseeing Finance, IT, Human Resources, Editorial, Production, and Sales & Marketing functions. Consistently reviewed and improved organizational processes and infrastructure to ensure they supported corporate objectives/mission while maintaining highly efficient, consistent, and collaborative operations. Established forward-looking IT department capable of supporting current and future requirements through regularly updated hardware/software, ongoing maintenance, and optimal use of cost-effective systems.
*Increased margin from 49% to 55.5% and achieved operational goals with strategy mapping and aligning operations with organizational design.
*Negotiated and drove integration of Navigators largest asset acquisition of Student Life Publishing.
*Implemented performance management system to measure employee engagement, effectiveness, and organizational health, resulting in industry leading $295K in revenue/FTE.
*Identified a change in market and divested in magazine publications which saved $1.5M annually.
*Expanded international and national partnerships to generate additional growth & open new markets.
*Served as interim Chief Financial Officer for 14 months (2010-2011) implementing new monthly financial reports and budgeting process in Microsoft Dynamics GP and Oracle.
SPRINT CORPORATION Dallas, TX 1998 to 2008
Global provider of voice, internet, and data services.
Portfolio Manager Strategic Planning/Pricing
Provided financial discipline and strategic direction to a diverse Managed Services and IP portfolio, focusing on alternative pricing structures, process development, and key project management to improve competitive positioning within the rapidly evolving Internet Services marketplace and Managed Services industry.
*Created innovative pricing structure to accommodate customer demand and new opportunities, generating $100M in revenue.
*Updated Internet Services Strategy to focus on larger opportunities, generating $50M in additional revenue.
*Project-managed process remodeling in the Managed Services Division, slashing $10M in costs by expediting deal closing.
Senior Financial Analyst
Conducted financial modeling, strategic analysis, and financial review of new data programs, products, and pricing structures to support growth initiatives for the Market Development & Pricing Department. Focused primarily on Internet-based services, providing financial expertise then making recommendations based on EVA analysis.
*Drove analytics that resulted in 25% YOY new services growth and $500M in revenue.
*Increased Economic Value Add (EVA) from 14% to 16% through strategic proposal evaluation.
*Developed tools for evaluating economic impact and to ensure analytical consistency.
LSG/SKY CHEFS, INC. Senior Financial Analyst & Labor Relations Analyst
*Led International Budget Team that contributed to budgets/forecasts for 120 business units with $1.5B in revenue.
*Co-Led Labor Integration Team that helped in $1B acquisition of Caterair and assimilated 9,000 new employees.
*Saved $2M in annual payroll costs by providing analysis for negotiations of union-based payroll contracts.
AMERIPRISE FINANCIAL Financial Planner
*Analyzed client financial data and outlined personal plan of action to help clients achieve financial objectives.
*Supported customer accounts to maintain a practice with 400 clients and $8M in assets.
Education & Professional Development
*MASTER OF BUSINESS ADMINISTRATION (MBA), Dallas Baptist University
*BACHELOR OF BUSINESS ADMINISTRATION (BBA), Major in Finance/Real Estate, Minor in Economics, Texas Christian University
Training Courses & Community
*Palladium Kaplan-Norton Balanced Scorecard and Food Quality Assurance (QA/QC)
*Boy Scouts of America, Scoutmaster