Collections/Operations Executive

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Position
Collections/Operations Executive
Location Confidential
No
Location
Florida
Willing to Relocate
Yes
Industry
Financial-Banks-Commercial/Retail&CreditCards
Function
COLLECTIONS Management
Compensation
$100,000 to $200,000

Resume Summary
Accomplished Leadership/Management of: $100 million+ Medical and Bankcard Accounts Receivable, Remittance Processing, Insurance Billing and Verification, Customer Relations, Telemarketing and Collections.
Diverse experience in Systems Projects: Call Center Management Tools, Processing Systems, Database Business Functional/Administration Design, Lockbox Operational Implementation.

Resume Body      COLLECTIONS/OPERATIONS EXECUTIVE

August 2013 - Current A1 Diabetes and Medical Supply, Inc Melbourne, FL
SENIOR VICE PRESIDENT, OPERATIONS
" Took over the operations shortly after the company won a Mail Order Competitive Bid for Diabetes Testing Supplies, increasing the patient base from 3500 active patients to 30,000 patients in 4 months.
" Implemented Call Center Software and best practices for hiring, managing and facilitating the patient intake, order management and shipping processes.
" Analyzed workflows/systems to re-design Customer Management Software and developed controls to ensure compliance with best practices and all regulatory requirements.
" Re-organized operations, brought all medical billing processes in-house to reduce costs and increase cash collections, reduced dependency on an external call center contractor to reduce costs and increase customer satisfaction.
" Identified significant backlogs of work, implemented workflow tracking and KPIs to ensure all workflow is visible and reportable.
" Implemented new product workflow processes to ensure compliance throughout the sales cycle and diversify revenue sources.

August 2010 - July 2013 ALETOR Corp. dba Sign-A-Rama Stuart, FL
PRESIDENT
" Purchased an existing Sign Franchise with struggling revenues and customer relationships, in 2 years, I have turned around the profitability of the business by increasing the gross profit to 70% with an annual gross revenue of $225,000, projected to reach $300,000 for 2013.
" Re-established the image of the franchise and quality of services delivered within the community through expansion of the product offering to capitalize on full service Graphics and Marketing needs of the customer base to offer One Stop shopping. Managed all aspects of the Operations including but not limited to: Sales, Project Management, Logistics, Human Resources, AR/AP.

2007 - 2010 NationsHealth Sunrise, FL
VICE PRESIDENT, MEDICAL BILLING
" Executed turnaround of the Medical Billing Department to implement operational best practices, increase collections, reduced DSO, increased effectiveness of team, identified key performance measurements and reporting.
" Rebuilt management team, mentoring and developing inexperienced leaders into a cohesive and professional leadership organization. Led and mentored teams responsible for Account Receivables, Customer Service, Insurance Verification/Claims Submissions, Collections, Remittance Processing and Returns, across 3 Call Centers and 5 Lines of Business
" Implemented key new business initiatives in conjunction with Marketing Team to increase revenue $14 mm annually with ongoing growth opportunities.
" Identified and implemented key operational and system requirements across the organization to ensure compliance with federal and local regulatory requirements on all new business initiatives including proprietary contracts resulting in an increase of 125% in revenue and creating a niche competitive advantage.
" Developed business system and performance reporting requirements to produce accurate and relevant data to perform analytical evaluations and develop strategies to improve efficiencies.
" Reduced Gross DSO from 187 days to 65 days, representing $8 million improved collection efforts and production efficiencies.
" Implemented Remittance Processing reconciliation processes in a manual environment to ensure accountability and accuracy of cash posting, reducing unapplied cash by 250% and decreased average cash processing to an average of 1.75 days.
" Analyzed and implemented system enhancements to reduced Unbilled Accounts Receivable by 500% to increase cash flow.
" Identified System inefficiencies and managed projects to implement and correct system issues and enhancements, resulting in an increase in monthly receivables of 50% over previous 12 months.
" Increased Productivity by 60% through implementation of monthly performance measurements to enhance quality, production, and morale to increase customer satisfaction and investor returns.
" Identified, managed and implemented Retail and Wholesale Lockbox initiative to outsource manual, paper intensive Cash Batching, Remittance Processing, and Denial Management to save over $1.3 million in SG&A.
" Implemented Database Design and Administration as an interim solution to develop audit trails, productivity and performance and tracking mechanisms for all manual work and productivity within department.
" Performed Accounts Receivable Due Diligence Analysis for significant Strategic Initiatives and Acquisitions.


1998  2007 Liberty Medical Supply Port St. Lucie, FL
VICE PRESIDENT, ACCOUNT SERVICES 2001-2007
" Led and mentored up to 275 representatives responsible for Account Receivables, Customer Service, Insurance Verification/Claims Submissions, Collections, Remittance Processing and Returns.
" Reduced DSO from 65 days to 42 days, representing $23 million improved collection efforts and production efficiencies.
" Reduced Remittance Processing in a manual environment from a 90 day lag to less than 10 days.
" Reduced Customer Complaints by 115%, directly impacting customer retention by 5% to the bottom line.
" Rebuilt management team, mentoring and developing inexperienced leaders into a cohesive and professional leadership organization.
" Increased Productivity by 166% through implementation of monthly performance measurements to enhance quality, production, and morale and to increase customer satisfaction and investor returns.
" Implemented operational best practices reducing redundancy and manual efforts to increase productivity.
" Identified, managed and implemented Retail and Wholesale Lockbox initiative to outsource manual, paper intensive Cash Batching, Remittance Processing, and Denial Management to save over $1.3 million in SG&A.
" Implemented Database Design and Administration as an interim solution to develop audit trails, productivity and performance and tracking mechanisms for all manual work and productivity within department.
" Developed and Implemented a Pay for Performance Incentive Program ensuring accountability and achievement of excellence.
" Performed Accounts Receivable Due Diligence Analysis for significant Strategic Initiatives and Acquisitions.

VICE PRESIDENT, CUSTOMER SERVICE 1998-2000
(Hired at a Director level, promoted to AVP, and then VP)
" Developed and implemented organizational changes to enhance teamwork, communications, performance and morale during a rapid growth period of the corporation simultaneous to significant regulatory challenges within the industry.
" Increased productivity through implementation of monthly performance measurements and feedback to enhance quality, production, and morale and to increase customer satisfaction and investor returns.
" Led, mentored and developed a team of 40 representatives responsible for servicing $75 million in revenue to a growth of 150 representatives servicing $280 million in revenue while increasing customer satisfaction and retention.
" Spearheaded the effort to set up a War Room and specialized team to address the requirements of major regulatory changes during an aggressive growth period.

1986 - 1998 First Chicago NBD/First Card (JP Morgan Chase) Elgin, IL
BUSINESS SYSTEMS ANALYST- OFFICER 1996-1998
" Led the Project Planning and Implementation of First Infinity Cardholder System Project into a Live Lab environment as a means of piloting/troubleshooting and design to replace legacy customer operating platform.
" Key Leadership role to increase involvement and knowledge across the organization.
" Key Liaison between the Systems Business Team and the Operational Organization responsible for ensuring all lines of communication.
" Identified and documented SOPs in conjunction with the New Cardholder Operating System design and implementation.
" Identified and implemented Project Plans for all Business Operational Divisions across four Operating Centers.

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Collections/Operations Executive

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