Vice President- Product and Marketing Bethlehem, PA June 2016 Present
" I am responsible for the Marketing, Product and Business Development teams
o Converted business to SaaS
o Doubled corporate revenues in 6 months and lowered OPEX
o Developed product roadmap
o Developed and executed digital and print marketing campaigns
o Business Development with Pfizer, Genentech/Roche, Amgen and others
A+E NETWORKS (Contract)
Product Manager - International Digital Media New York, NY Nov 2015 June 2016
" Digital Content Fulfillment
o Re-designed the digital content fullfillment process with the broadband teams. The increased US digital content production funnel transparency helped the international teams optimize delivery to international clients and exceed revenue objectives.
" B2B Sales Site
o Supported development of an external web site that showcases content for our International Sales Teams (A+E Networks include: Lifetime, CI, History, H2 and FYI. Includes series titles like Duck Dynasty, Pawn Stars, Storage Wars and many others). The site showcases Scripted, Factual, Movies and Formats. The URL is https://sales.aenetworks.com/
" Digital Microsites
o Designed, developed and successfully launched fully responsive microsites to showcase our premium A+E Studio produced content for international sales.
VERIZON WIRELESS (6.5 Years)
Director Network Systems Engineering and Portfolio Basking Ridge, NJ Sept 2014 - Mar 2015
" I led the Network Systems Integration team. We designed the network integration aspects for all new products and services.
o Design Elements Include: Security (ACL/firewall), backbone routing/traffic management, billing/account interfaces, 3rd party cloud environments, NFV, SDN, bare metal sizing, power & space, capacity forecast and costs, customer data protection, disaster recovery, and more.
o Examples Include: LBS, IoT, Messaging, Digital Media Services, Low Power LTE devices, Business VoLTE, Smart cities, Sponsored Data, Government projects, B2B customers
" I also oversaw VZW's network pipeline of 200+ projects and $12B in related capital
o Implementation teams managed priority ranking, resource management, and execution
Director Converged Solutions Joint Venture Basking Ridge, NJ Nov 2013 - Sept 2014
Reported to Chief Technology Officer Andy MacLeod from Vodafone
" Developed new digital media products for Verizon Wireless, Comcast, TWC, Brighthouse, Cox and VZT
o Product management and architecture
Director Product Technology Development: Digital Media Basking Ridge, NJ Jul 2010 - Nov 2013
" Product Responsibility:
o NFL Mobile
" Re-designed the user interface to enable a superior customer experience. Solved my technical content delivery issues. We doubled subscribers and increased customer rating to 4 stars
o Indy Car Mobile
" Developed and launched low latency timing and scoring, time synced exclusive multi-camera angles for mobile, track animations, behind the scenes content and more
o VCAST & Verizon Video, VZ Tones (Ring-Back-Tones), VCAST Music
o Viewdini; A content discovery product that combined Hulu, Netflix, Apple, Redbox, Comcast, FiOS, TWC, Tribune Media Services, CBS Interactive, IVA Trailers, and much more.
o eMBMS: I defined the product use cases, set system performance goals and defined the digital media elements for VZWs LTE broadcast over cellular service. It is officially called "Multimedia Broadcast Multicast Service" (eMBMS).
" I hold a patent for the system resource scheduler called the Broadcast Video Provisioning System (BVPS). Our Verizon led forum defined, tested, built, and launched the elements to be ratified in 3GPP standards.
Director Product Assurance Basking Ridge, NJ Apr 2009 Jul 2010
Reported to Chief Product Officer: Roger Gurnani (Now CIO/CTO)
" Responsible for End-to-End certification of all new wireless products and services
" Business case analysis, architecture design reviews and product testing
" Developed our mobile application certification process (and lab)
" Detected and resolved several critical product issues prior to launch
VERIZON WIRELINE (9 years)
Manager FiOS Video System Performance Basking Ridge, NJ 2008-2009
" Reduced video call volume by 15%
" Led the system analysis and resolution of numerous issues that caused increased dispatches, equipment replacements, Customer Care call-volume, and customer dissatisfaction.
Manager FiOS Video Tier 2 Support Basking Ridge, NJ 2006-2008
" 24/7 Support for video network elements and product life-cycle management
" Key Accomplishments: Daylight savings time transitions, 100-HD channel deployment milestone, Set-Top-Box code download process, Fixed lab testing methods, improved I&M Process, Resolved solder board issue with remote controls, Resolved grounding issue with PON Network, Created Adjustable de-interlacing settings to accommodate analog TVs as well as Digital TVs (picture quality analysis)
Sr. Specialist - Network Engineering Baltimore, MD 2003-2006
" Project Managed the FiOS deployment of our former GTE regional backbone build (Florida Washington)
" Project Managed the service restoration of 1,000 closed aDSL offices (Nationwide)
Verizon (Wireline) Supervisor Network Creation Greenbelt, MD 2002-2003
" Led the aDSL creation team for the fGTE footprint
" Led major Network and IT systems migration (PAVA)
Verizon (Wireline) Technician Network Creation Greenbelt, MD 2001-2002
" Network provisioning and and process training
o Included validating NOC alarm aggregation
o Switches, Routers, ATM logical routing paths
Verizon (Wireline) Technician - Customer Care Greenbelt, MD 1999-2001
" Award winning front line customer support for AOL DSL customers. Was responsible for resolving over 50% of the call centers trouble tickets in a union staffed support center.