ORLANDO O'NEILL * 832-603-0446 * orlando@tacticalstrong.com
Business Development Leader General Manager of Operations - Enterprise Team
Mentorship, Healthcare, Supply Chain, Sales, Industrial, Technology & Retail.
As a self-driven professional, I can distinguish the non-obvious and utilize experience and discipline, to make progress in unexpected areas. I have worn many hats over the years, from VP & Director of Operations, Client Development Specialist and Logistics Senior Manager. As a Business Development Manager in Latin America and Leadership Performance Coach, I've turned around business and boosted revenues for companies like UPS and International SOS. As a former US ARMY Leader, I attribute my accomplishments to the daily practice of people-focused leadership. Fluent in Spanish.
Transformed Production Effectiveness and Delivery Commitments by 10.2 %.
Directed the renewal of ISOO 9001 inclusive of the Quality Management System.
Led $240M in Health & Security Solutions Sales to 850 Hospital Systems in 20+ Countries. Earned recognition including World of Champions for 4 straight years (among ~4300 peers). Built and grew Fortune-ranked client business at B2B accounts, including #1 Nike apparel seller in the US. Renewed contracts at 12% above margins and exceeded plan (in the first three quarters of 2014) by 106%.
Millions in New-Market Success | Fortune 500 Relationships | Solutions Education for
Teams & Customers Cross-Selling | Startup & Growth Situations | Increasing
Management's Effectiveness | Coaching.
Leadership History
Dorian Tool - 2018 Present
VP of Operations, General Manager
Productivity Mentor, Promoting Company Mission & Managing All Business Facets and Employees. Designing and implementing business strategies, plans and procedures / Leading employees to encourage maximum performance and dedication / Overseeing daily operations and the management team progress.
Oil and Gas Specialty Tooling Company (East Bernard, Texas) Directly supervising and providing direction and leadership to forty-seven employees. Implementing, establishing and enforcing a QMS (Quality Management System) to guarantee quality products and services, as well as customer satisfaction according to ISOO 9001. Ensuring an adequate flow of information internally through weekly staff meetings. Proven experience as a leader of multi-functional operations that include; human capital, logistics, solutions-based business development and manufacturing. Improving production efficiencies and customers delivery commitments by 10.2 %.
Tactical Strong - 2016, 2018
President
Business & Leadership Consultancy, Revenue Maximization, Human Capital Optimization
High Performing / Purpose-built Business Consultancy - Mission Effectiveness - Impact Key Value Levers Laser-focused Decision-making / Execution Planning - Leadership/Talent Development - Cross Functional Training.
Business Performance & Workforce Optimization Firm (HQ in Houston, Texas) Empowered CEOs and their staff members to implement a fixed mindset to generate exponential profit growth. Established methods, strategies and executable tactics unique to each corporations culture and industry. Developed an end to end framework reflecting best practices for human capital.
Established a mindfulness enterprise focused on growing the business despite every-day urgencies. Collaborated and mentoring to minimize wasted efforts not relevant to capital gains.
International SOS (World-Leading Medical & Travel Security Services Firm)
Business Development Manager, Latin America 2013-2016
Market Strategy / Consultative Solutions / Risk & Vulnerability Assessments / Key Alliances / Staff Direction / Medical / Security, Training, Consulting, Information-Tracking, & Remote Medical Staffing / Supply Chain Solution Sales.
Grew $240M LATAM base at a global firm (HQ in Singapore & London) supplying health and security risk solutions systems in 20+ countries at remote clinics and hospitals. Drove business among Spanish-speaking countries in the new LATAM market, using deep needs analyses; implement services via partners in onshore and offshore locations. Evaluate markets against regulatory and logistical challenges, including unstable economies, crisis situations, and volatility. Serve as Mexico markets SME (oil and gas, construction, engineering, all foreign verticals country-wide).
* Partnered with medical providers, security managers, and other supply chain resources as crucial steps in offering services to new corporate accounts; selected vendors from established and new-market providers.
* Retained and grew business earning #1 / #2 rankings and attaining 125% of quota.
* Secured high-value accounts by meeting complex healthcare, medical assistance, and security service needs supporting international travelers, expatriates, and global workforces.
* Directed team to procure physicians and remote security experts; met vendors to gauge readiness.
* Conferred with the medical team to build occupational health offerings.
* Created strategies for 20 countries, targeting regions according to industry, topology, risk profile, regulatory obstacles, and available medical services. Capitalized on market and medical knowledge to define offerings.
United Parcel Service (UPS) - 1999- 2013
Senior Account Manager
Top Sales Results Against Aggressive Quotas Through Relationship-Building & Customer Education - Supply Chain Solution Sales - Account Service & Delivery - Market Entry Planning - Margin Improvement - Training
Multimillion-Dollar Accounts - Sales Team Hiring & Coaching - Strategic Accounts
Earned promotions to drive key account growth throughout southeastern TX; opened relationships and accessed C-suite decision-makers through joint revenue and market planning. Launched sales in APAC and LATAM markets. Facilitated new technology solutions to boost client profits; trained customer staff to use products/solutions. Built new revenue streams, analyzing sales, retail, timing, and factory requirements for better efficiency.
United States Army
US Army, Rifle Team Leader / Infantryman
Trained 100+ soldiers in 3 years in physical readiness and self-defense; directed and trained 12 reports as Squad Leader. US Army: Achievement Medal, Somalia, Mogadishu, Operation Continue Hope, Commendation Medal, Haiti, Operation Uphold Democracy; National Defense & Armed Forces Expeditionary Medal
Education & Professional Development
Bachelor of Arts in Political Science - University of Connecticut, Storrs
Professional Training: Delivering Profitable Sales; Situational Sales and Negotiations; Spin Selling
Account Strategy for Major Sales; Cash Conversion Cycles; Pharmaceutical, DVIN, Retail, and Technology
Profitability Training, Healthcare/e-commerce University: UPS; Primary Leadership Development Course: US Army
Affiliations & Honors
Certified Self-Defense Instructor, Ft Bend County Womens Shelter (Volunteer) | Citizen of the Year, Richmond, TX (2009)
Rotary Club of Houston; Chair: Veterans Committee |
