?Roll up your sleeves? versatile senior operations leader with progressively more responsible positions at all levels of multi-location, people intensive, contract service organizations. Full P&L responsibility for not only line operations but also company-wide talent management and strategic sourcing. Led both organic as well as acquisition growth, including integration of best practices.
Recognized for fostering a collaborative continuous improvement culture, translating complex issues into practical solutions, and guiding disciplined execution resulting in increased shareholder value. Impeccable integrity and keen business acumen with sound judgment and instincts. Strong leadership, communication, decision making and general management skills.
President of a business advisory firm that leverages proven experience in leading execution by aligning multi-function operations, sales, and support teams to help business owners reach new heights. Areas of expertise include:
- Strategic & Business Plan Execution
- Operations & Sales Management Alignment
- Start-up & Turn Around Operations
- Mergers & Acquisitions, & Exit Plans
- Integration & Best Practices
- Problem Solving & Process Improvement
- Culture Alignment & Change Management
- Human Capital Management
- Operational Excellence
- Strategic Sourcing
- Leadership Mentoring & Development
- Customer Relationship Management
? Managed expansion region of new office openings and turnarounds by implementing regional best practices
Result: Named one of the 200 Best Small Companies in America by Forbes
? Implemented field business review process that aligned operations and sales to drive service excellence
Result: Grew operating division?s bottom line by 95% over 4 year period from 45 to 66% of company profit
? Played key role in growing a company from $400M to $1.2B over 5 years by not only designing and implementing a formal acquisition program through all divisions and departments; but also by leading cross-functional integration teams and collaborative adoption of best practices
Result: Over 3 years, successfully acquired a local, regional, and national company totaling $493 million in revenue; and produced a combined rebranded organization with integrated people, processes, systems, and assets
? Negotiated and optimized key supplier partnerships and service agreements
Result: A 4% cost savings, as well as service improvements, while leveraging technology and outsourcing non-core functions
? Enhanced development of corporate staff through instituting Corporate University, staff lunch & learns, cross functional policy & procedure committee, and communications clearinghouse
Result: A company ?support center? realigned with cultural imperatives
? Aligned human capital through implementing a comprehensive talent guide and training academy
Result: Only company in the industry named as one of Training Magazine?s Top 100 and AARP?s Featured Employers
? Mentored key executives to build the business around
Result: 3 of 4 RVPs remain with the company as long term producers and grew 2 current executives from local manager positions
A trusted personalized general advisory practice that ?helps business owners reach new heights?. Providing value through practical advice, customized support, vast resources, and a network of over 4,000 experts world-wide in every discipline imaginable that work for small to medium sized businesses. Accredited Associate of the Institute for Independent Business (www.iib.org.ws).
2000 ? 2006
A $1.2 billion security and personnel services leader, with 39,000 employees serving over 2,000 clients in various industries nation-wide, including 125 of the Fortune 500 companies.
Partner & Shareholder (2006 - 2010) - Consultant to management team as needed.
Executive Vice President (2000 - 2006)
Reported to the President and CEO. Worked with Division Presidents and corporate staff, leading alignment of human capital with operations and sales. Led Western Division field service and sales line operations through four region Vice President/General Managers with full P&L responsibility. Direct reports also included company-wide human resources, recruiting, training and strategic sourcing vice presidents. Member of the Senior Executive Committee.
1983 ? 2000
A $200 million nation-wide contract security and personnel services company with 9,000 employees.
Senior Vice President (1997 - 2000)
Vice President (1994 - 1997)
Reported to the President & COO and was his designated successor. Led the company?s strategic planning, goal setting and budget process. Served as Corporate EEO Officer. Managed company-wide human resources, compensation administration, policies & procedures development, and facilitated organization realignment. Managed and grew Western Division operations with full P&L ownership; responsible for service, support and sales. Led seller?s acquisition due diligence and subsequent integration teams helping maximize value to seller and buyer. Provided platform to go from regional powerhouse to a national one.
Regional Vice President, Piscataway, NJ (1985 - 1994)
Member of the senior management team. Responsible for P&L and administration, operations, human resources and sales of region through eleven Branch Managers in NJ, NY, Pittsburgh, TX, CA and WA.
Branch Manager, Lakewood, CO (1983 - 1985)
Served as the Manager/Salesperson for this start-up office. Established a stable, profitable and growing branch while directly performing all business functions.
Manager Trainee, Temple Hills, MD (1983)
Served as Assistant Manager responsible for day-to-day operations of one of the company?s largest branch offices. Oversaw all government contracts and successfully completed management training program.
1981 ? 1983
Promoted from security officer and investigator to Branch Manager for this regional company.
M.P.A., Syracuse University, Syracuse, NY, 1980
BA, Magna Cum Laude, St. Anselm College, Manchester, NH, 1979
Greater Philadelphia Senior Executives Group (www.gpseg.org), Philadelphia, PA, member, 2006
LinkedIn (www.linkedin.com), member, 2006