PROJECT AND PROGRAM MANAGEMENT
Creative, visionary executive with a record of success leading performance, value generation and growth in domestic and international operations through business and industry transformation, turnaround situations, change management and business modeling.
Respected for excellence in operations, supply chain, fiscal management, service delivery and customer satisfaction achieved through business planning, innovation, commitment, communication and teamwork. MBA with proven leadership and demonstrated success in the following:
* Business Planning / Finance
* Budgeting/Performance Metrics
* Shared Resource Management
* Market/Industry Analysis
* Business Development
* Program Leadership
* Stakeholder Relationships
* Supplier Partnerships
* Key Deliverables
"Building and leading organizations to achieve sustainable growth in the global marketplace"
VOLUNTEERISM AND COMMUNITY SERVICE
Actively engaged in defining the mission & scope and improving the service delivery of four non-profit organizations; in planning, organizing and fund raising; by providing leadership in the development of educational programs, forums, events and conferences and in being a liaison to industry/government/higher education/community groups.
* Friends of Gale Free Library - a volunteer group responsible for the betterment of the library including the staffing and operation of The Book Cellar, a used bookstore within the library.
* Wachusett Greenways - a grass roots organization of volunteers working to expand a network of trails and open spaces linking central MA communities and connecting them to two more planned greenways in eastern and western MA.
* Wachusett Food Pantry - provides emergency food assistance to any resident in the Wachusett Region in a caring and confidential manner as part of the Worcester Country Hungry-Free Network.
* AltWheels - an organization "dedicated to creating a sustainable transportation and energy vision for the 21st century" in cooperation with corporations, higher education, other non-profits and federal, state & local governments.
FIDELITY INVESTMENTS, Marlborough, MA
Industry leading Mutual Fund Company and provider of financial services, investment management, brokerage services, personal and workplace investing services and human resources and benefits outsourcing services.
Consultant, Fidelity Human Resources Services Co. (FHRS) through Veritude LLC (2007 to 2008)
Reviewed the Fidelity Employer Services Co. portfolio, identified and analyzed operations and contractual obligations relative to the newly formed FHRS Co., and devised a profitable, client-supplier HR and Benefits Outsourcing Services business model. As a Consultant under contract to Veritude, reported to the Vice President, FHRS Supplier Management.
* Increased profits by more than $25M and leveraged synergies to further improve margins.
* Established supplier P/L statements and developed KPIs and dashboards to monitor their performance.
* Identified, assessed and aligned client and supplier SLAs and metrics, recommended alternative contractual scenarios to improve performance and client satisfaction and implemented best practices to insure sustainability.
MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, MA
A world-renowned institute of higher education and research with proven leadership in the fields of engineering, business, technology and life sciences.
Reorganization of the Institute initiated in 2006 under the leadership of its new President.
Special Projects Director (2005 to 2007)
Director, Shared Services Initiative (2004 to 2007)
Created and implemented the Shared Services "Centers of Excellence" for multiple departments, centers and schools and executed special projects involving strategic planning, finance and administration, procurement, IT and talent management. Reported to the Executive Vice President and the Senior Projects Director.
* Designed and directed "Centers of Excellence" that provided strategic and operational services, generated cost savings of 30% or more and significantly improved process efficiencies and cross-functional effectiveness.
* Delivered Internal Consultative Services: Planning, budgeting, market research, program development, vendor and contract management, continuous process improvement, IT integration, talent management and labor relations.
* Devised and led Institute-wide Special Projects including business modeling, change management, operations, facilities, indirect spend and service initiatives and collaborative projects with departments, labs, centers and schools leveraging process efficiencies, competencies and technology into value added Institute solutions.
BANCROFT MOTOR GROUP, Worcester, MA
A privately held, family owned, automotive group incorporating Chrysler/Jeep/Nissan franchises.
Business Development / E-Commerce Sales Manager (2003 to 2004)
Developed, implemented and managed the e-commerce sales model project and identified and improved Internet sales channels, processes and metrics that significantly contributed to the profitable growth of Bancroft Nissan's new and pre-owned sales operation. Reported to the General Sales Manager; with 2 direct reports and 5 indirect reports.
* Delivered 26.5% of total Nissan sales within first 12 months through new Internet/e-commerce process.
* Attained a 9.5:1 "lead to sales" ratio; surpassing the national dealership Internet "lead to sales" ratio of 11:1.
* Achieved an 85.5% Internet "appointment to closing" percentage; exceeding the national average of 78%.
SUMMIT TECHNICAL SERVICES, INC., Warwick, RI
A $30M privately held S Corp specializing in value-added Technical and IT contract staffing solutions for business and industry. Reorganized during Q1/2002 with the two remaining owner/partners actively managing Corporate and Division operations.
Chief Operating Officer (2001 to 2002)
Directed corporate operations and the business plans, metrics attainment and profitable growth of the business divisions. Reported to the President & CEO and the Board of Directors; with 9 direct reports and 7 indirect reports.
* Devised and implemented the new business model that generated a 40% increase in net profit on new business.
* Introduced the first five-year business plan with revenues, SG&A and net profit by business unit.
* Strategized with and developed key performance metrics for the Board of Directors and Division Managers and incorporated them into the Balanced Scorecard to quantify true business growth and profitability.
SIMPLEX TIME RECORDER CO., Westminster, MA
A $1.15B privately held company that manufactures, sells, and services fire detection equipment, access control/security devices and workforce solutions worldwide. Acquired by Tyco International 2001.
Senior Manager, Global Corporate Services Operations (1996 to 2001)
Manager, US Corporate Services Operations (1986 to 1995)
Created, directed and expanded Corporate Services as a centralized global operation for the planning, sourcing, fiscal management and delivery of indirect spend and resource management across the Americas, Europe, Australia, and China. Reported to VP/Treasurer; with 9 direct reports and 150 indirect reports.
* Grew Corporate Services from a start-up US business unit to a Global supply chain operation incorporating the planning, sourcing, fiscal management and service delivery of indirect spend worldwide.
* Broadened services to include fleet operations (3,600 vehicles), insurance, risk, safety and claims management, travel services, real estate and facility management (190 offices), IT/IS services, office services, capital planning, asset and resource management, supplier and contract management and service delivery.
* Designed and leveraged Corporate Services to include an operating budget of $120 million, an asset portfolio of $89 million, annual volume in excess of $67 million, and a contribution margin of $13 million.
* Generated $32 million profit and $25.4 million revenue enhancements in global operations over five years.
* Attained/exceeded plan, contribution margin and key performance metrics each year for fifteen consecutive years.
MBA, Management and Finance concentrations, University of Miami, Coral Gables, FL
BSBA, Marketing, John Carroll University, University Heights, OH
PROFESSIONAL AFFILIATIONS AND LEADERSHIP
Current Affiliations: Friends of Gale Free Library; Wachusett Greenways; AltWheels; Wachusett Food Pantry
Prior Affiliations: NAFA Fleet Management Association; NBTA; IFMA; NHTSA; RIMS; MA Clean Cities; MIT Energy Initiative; NACUBO; SSON
Chairman and Secretary, New England Chapter of the NAFA Fleet Management Association
Client Advisory Board, Wheels, Inc. (leading fleet management services provider in the U.S.)
National Editorial Chairman, NAFA Fleet Management Association
National Education Chairman, NAFA Fleet Management Association