Management Consultant, Strategy and Change

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Management Consultant, Strategy and Change
Location Confidential
Willing to Relocate
$100,000 to $200,000

Resume Summary
Management consultant with experience across public, private and non-profit sectors seeking opportunity to unlock value in organizations. Skilled at helping leaders develop and communicate key business strategies and leading alignment of people, systems and processes.


Help leaders navigate significant changes in their organization. Specializes in organizing chaos quickly and effectively - developing relationships, strategies and plans for moving forward. Accomplished, visionary change leader known for:
" Managing a high level of complexity in large projects with aggressive deadlines.
" Influencing executive leadership and teams in changing environments.
" Ability to maximize understanding, create ownership and engagement when facing tough challenges.
" Thriving in fast paced, high growth environments with large scale change projects.
Flexible, creative, and goal-oriented leader. Valued for creating innovative solutions, a strong results orientation and an eye for bottom line impact. Skilled at introducing and gaining acceptance for new technologies, roles and processes. A synthesizer and change agent, comfortable with ambiguity and high growth situations. Strong conflict management skills and ability to overcome resistance and use resources and personnel effectively.
" Scoped, formed and led international payroll and HR member teams for more than 10 legal entity planning projects during period of organizational change. Documented processes for United States, Europe, Middle East and Asia Pacific regions and created templates for future use.
" Reviewed contractual terms and existing processes during major migration of health benefits platform and business process outsourcing to create performance management tools, enhance strategic performance review, monitor capabilities and allow leadership focus on next phase of transformation and organizational development. Analyzed emergency state legislation to assist in targeted communication and minimize changes to platform based on past operational methods or interpretations.
" Worked with senior leader of Fortune 10 organization and multiple, evolving stakeholder groups, to create 6 initial project plans to align streams of work, adjust as resources changed. Transitioned in two project managers for next phase of project. Documented high level stakeholder map, business plan, populated share point resources and assisted in automation of processes.
" Influenced key executives, team members and customers during rapid transition and organizational changes in leadership through financial, process, technology and staffing updates and operations reviews.
" Worked with executive leadership to influence transition from operational board to governance board while supporting operation leadership under significant understaffing and lack of industry support.
" Aligned new performance measures, conducted best practices research and transitioned work to agency leadership to allow ongoing monitoring of agency performance by Board and public.
" During period of significant resource constraints, identified nine key functions and created streamlined and efficient board administration for 19-member board. Created templates for ongoing use and presented final memorandum/reports recommendation based on interviews of 26 executives.
" Successfully managed the State contracting process and on-boarding of 20 information technology consultants from 17 vendors to assist start-up agency under aggressive timelines dictated by the Affordable Care Act.
" Facilitated transfer of knowledge across staff and created baseline for continuous change adjustments using project plans and process overviews. Smoothly integrated contract and employee hiring systems across SHIFT, Resumix, ASAP-IT and SEMA4 systems and evolving structures.
" Transformed ineffective, high cost and inflexible Fortune 100 HR function serving 90,000 employees to best-in-class, strategic, scalable, online and self-service capabilities.
" Created innovative solutions to meet needs of small, new concept stores, with startup budget. within high cost, Fortune 100 enterprise systems.
" Deployed first of three waves of 18 high potential leaders as Lean Six Sigma Black Belts. Trained as Green Belt.
" Minimized exposure and rework and substantially reduced outside counsel and vendor expenses by innovating solutions, teaching existing resources to take on new roles, and providing internal guidelines and training.
" Met aggressive deadlines by stepping in quickly and smoothly to replace resources and resolve conflicts.
" Completed law degree while working full time, maintaining continuing education and licensing requirements.
Ongoing Professional Development:
Certified ScrumMaster, Candidate for Lean Six Sigma Black Belt certification (completed online training and certification January 2016.) Continued legal education and training, including Accelerated Implementation Management, Gallup Great Managers and Lean Six Sigma Green Belt, Results Based Accountability, Facilitation Skills, Creating Accessible Documents, Current Trends in Management Consulting and Project Management, Business Analyst Mindset, Project Definition and Leadership Communication Planning; Transformational Leadership.
Technical Proficiency
Highly skilled in use of Microsoft Office suite (Word, Excel, Power Point) and exposure to Microsoft Project, Share point, Minitab, Tableau and other technology tools through combined training and/or experience.
Wells Fargo/Apex Systems October 2017-November 2018
Project Manager, Recovery and Resolution Planning and Legal Entity Resolution (PM RRP & LER), Global Payroll Services, Global Solutions Operations and Strategy.
" Provided senior project management, business analysis and change management services relating to global legal entity changes that require WF to implement new payroll systems, re-organize structures or close existing payrolls. Project resources include US and local subject matter experts in APAC, EMEA, LatAm, and multiple jurisdictions impacted by Brexit planning.
" Documented organizational changes, scope of work for cross enterprise processes necessary to ensure regulatory compliance for US and non-US locations.
" Updated project plans, visuals explaining dependencies, reports, decision matrices, and other templates based on current-state resources and local regulatory requirements. Led regular reporting, project kick off, recurring team and implementation readiness meetings.
" Participated in cross functional teams (within and outside of HR) to ensure consistency and coordinate timing of payroll related events with other events impacting the entity. Integrated new people resources and changes in policies and processes as payroll services business model evolved.
" Coordinated activities across PeopleSoft, Oracle GL, third party payroll provider system, banking and treasury. Conducting business remotely with WF team members across the US and within global regions.

Blue Cross Blue Shield of Minnesota/Upton Hill November 2016- February 2017
Operations Transformation Business Partner
" Supported transformation office leadership during the largest member (2,000,000) platform migration in the companys history.
" Reviewed and analyzed third party contractual terms, existing processes, and collaborated across legacy systems and new platform to adequately identify performance measures and business drivers.
" Facilitated a smooth transition from implementation to Steady State, working with internal and vendor staff, to ensure adequate controls were developed or prioritized for future state.
" Created sample tools, with reference to existing vendor tools, and created overviews to map connections between platform/ASP performance, business process outsourcing services, and ongoing vendor performance management.
" Reviewed monthly performance management reports to isolate key data and recommended improvements for Steady State to align contractual terms and to obtain credits for performance failures.
United Health Group
Enterprise Research and Development/Genesis 10 June 2016-September 2016
Senior Project Manager
" Provided senior project management services during ideation phase of new program development.
" Worked with senior executive to identify internal resources and alignment of multiple streams of work.
" Set up structure to ensure integration of internal and external communications around Innovation, as a company value, source of new product development and reputation.
" Worked with multiple and evolving stakeholder groups, created six initial project plans to align streams of work and adjusted as resources changed.
" Transitioned in two project managers for next phase of project.
" Documented high level stakeholder map and business plan, populated share point resources and assisted in automation of processes.
3 Things SFC, LLC April 2016  June 2016
Senior Management Consultant
" Provided management consulting services to 10 lawyer firm being investigated by Lawyers Board of Professional Responsibility.
" Documented existing practices within outdated and unavailable software solutions.
" Recommended next steps and provided resources for automation.
" Worked with clients certified public accounting firm to ensure sufficient bookkeeping and reporting mechanisms for identified problems.

State of Minnesota
Management Analysis & Development Division September 2012  July 2015
Senior Management Consultant
" Provided management consulting services to health insurance exchange start up and regulatory/ licensing board within the State of Minnesota.
" Researched and conducted best practice interviews relating to homeland security grant and organizational management.
" Significantly increased the ability of 18-member regulatory board to monitor staff operations and decrease misunderstanding and conflict. Enhanced ability of Board and staff to set and accomplish goals.
" Provided executive support and coaching through transition of multiple executives and directors.
Polish Your Star, LLC October 2006- December 2010
Owner and Principal
" Created innovative model for leadership development and provided executive coaching and consulting for female executive leaders and emerging leaders.
" Established base of 200 customers and 725+ newsletter participants.
" Published or quoted in 14+ periodicals and presented to 20+ groups from college undergraduate, business (from small to large) and high producing financial advisers.
" Recipient of 2008 NAWBO-MN Vision Award.
Best Buy Enterprise May 1987- May 2006
Strategic Project Management 2002-2006
" Created the master roadmap (project plan, technology, schedules, deliverables and budget) for multi-year HR cultural, systems and process transformation to meet ongoing and expanding business needs.
" Attracted, engaged and retained employees in a high turnover environment by increasing health, welfare and compensation offerings, providing new learning and development opportunities, encouraging innovation and integrating technology and systems to meet increasing demand and sophistication of users.
Key accomplishments:
" Avoided recruitment and consulting fee increases during transformation by moving fluidly through projects and taking on a variety of roles to ensure deliverables met.
" Achieved deliverables on aggressive timelines and within budget by training individuals and teams in new concepts and systems, providing innovative perspective, resolving conflict and modeling new behaviors.
Corporate Counsel, Legal 1994-2002
Known for wide breadth of experience with retail point of sales, eCommerce, content management and web analytics.
" Maximized value of multi-million dollar intellectual property portfolio.
" Supported compliance and regulatory responses to aggressive marketing/advertising campaigns.
" Minimized outside legal counsel expenses and quick turn by directly advising 16 entities/brands, supervising work of two lawyers and more than 50 outside, national and international, counsel and indirectly managing compliance managers within channels.
" Aggressively defended the corporation against federal, state, class action and individual litigation.
Key accomplishments:
" Created program and processes for obtaining patent, trade secret, copyright, trade and service mark registrations and sustaining value of intellectual property.
" Ensured legal compliance and consumer privacy protections of branded credit card, product warrantees and website programs.
" Significantly maximized marketing/advertising effectiveness, speed to market and flexibility by training and supervising existing staff on potential legal exposure, providing rapid reviews and opinions for management decision making, introduction of new technologies and products and increasing sales.
" Created innovative model for integrating new marketing initiatives, concert and music promotions without increasing staff, avoiding licensing expense, and maximize relationships with artists.

Human resources Generalist, Human Resources Specialist 1987-1994
Served exponential growth of company from 22 to over 300 stores by creating specialized recruiting, employment clearance, workers compensation, and employee relations practices and procedures for store management. Led Northern states HR services across five states and 23 stores.
Key Accomplishments:
" Successfully transitioned HR support from commission sales format to grab and go through effective employee relations management.
" Successfully transitioned employees and management to service increasing store footprint, product array and staffing through effective employee relations management.
Rock n Read Project 2016- Present
Board member
Work with non-profit, volunteer board members to expand the reach of the organization through $100,000 legislative grant administered through Minnesota Department of Education in 2016 and expanded to $500,000 for 2017-2018.

Minnesota Organizational Development Network 2011-2016
Chair, immediate past 2015-2016
Chair 2013  2015
Chair elect 2011-2013
Volunteer leadership of Board experiencing significant changes, re-established organizational structure and role descriptions and created new Board member on-boarding and selection process.

Organizational Development Network 2013-2015
Regional Chair

Network of Executive Women, TEAM Women MN and Women in the Boardroom 2013-Current Member and/or Mentor.

Womans Foundation of Minnesota 2007-2013
Volunteer, Sponsor. Increased attendance, visibility and donor receipts by expanding attendees over 60 percent during transition from Joint Dinner of Professional Women to The Stir, a premier womens networking event, and fundraiser.

Womans Club of Minneapolis 2006-2011 Business Women Committee Member, Chair Breakfast Network Group. Increased membership by 15% during economic downturn. Increased visibility of business women, member engagement and networking connections through leadership of monthly educational and networking events. Drew an average of 200+ prospective members, members and guests through introduction of quarterly Strictly Social events and increased revenue through introduction of corporate memberships. Decreased expenses and avoided outside consultant fees by providing education and training in electronic media, social media and technology resources.

Lawrence University Alumni Association (Appleton, WI) 1998-2011
Regional chair, Networking committee chair, Board President. Led board through and exceeded original $150,000,000 capital campaign goal for 2010 by $10,000,000 while avoiding negative alumni, donor reaction and withdrawal during administration restructure and economic downturn. Led board through reorganization to align with new university initiatives, increased communications from board to alumni and repaired relationship between board and administration. Engaged alumni and increased effectiveness of admissions and student campaigns, on campus and post-graduation. Significantly increased overall participate rate and dollars during milestone reunion year.

Minnesota Supreme Court of Gender Fairness Implementation Committee 2007-2010
Best Practices and 20th Anniversary commemoration sub-committees
Member. Increased legal community participation and education on gender fairness issues in the judicial system. Engaged legal students in advancing gender fairness in the judiciary. Elevated the status and necessity of continued gender fairness work.
JD, William Mitchell College of Law, Licensed to practice law in MN from 1994-2013.
BA, Lawrence University, Appleton, Wisconsin, with study abroad trimester at London Center.


" Advertising and marketing compliance
" Antitrust
" Benefits outsourcing
" Board design and administration
" Call center delivery
" Change management
" Client management
" Commercial, class action litigation
" Communication planning
" Compliance
" Conflict resolution
" Continuous improvement
" Contracts
" Corporate law
" Customer centricity
" Data analysis
" Decision making
" Employee engagement
" Employee resource groups
" Event/meeting design and management
" Executive coaching
" Facilitation
" Gap analysis
" Government data practices
" Grant management
" HR/rewards
" Intellectual property
" Inter-entity transfers
" Interim leadership
" Internal/Standard Operating Procedures, Policies and Guidelines
" Leadership
" Lean six sigma
" Legislative process and lobbying
" Licensing and regulatory compliance
" Management consulting
" Negotiation
" Open meeting law
" Organizational design
" Organizational effectiveness
" Outsourcing
" Paid time off/leaves
" Payroll
" Performance measurement and assessment
" Policies and procedures
" Process mapping and improvement
" Project Management
" Public speaking
" Request for Proposals
" Results Based accountability
" Rewards best practices
" Staffing
" Stakeholder relations
" Start ups (HIX/MnSure, VPR, eq-life)
" Strategic planning
" Succession planning
" Surveys
" System design
" Talent management
" Training, Generalist
" Variable compensation
" Vendor relations
" Web delivery

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