From RiteSite's Senior Director of Customer Service Executive Jobs Database ...

Director of Customer Service

Requirements for this Director of Customer Service executive career opportunity are shown below and the search firm is either identified below or is on our Rites-Honored Executive Recruiter List (left menu).   Click HERE for more information, jobs, and resumes ...

Executive Job Title
Director of Customer Service
Type of Registrant
Recruiter
Location
Indiana
Industry & Function 1:
Automotive-(Vehicles&Parts)-AlsoHeavyEquipment - Customer/Client-Service-and/or-TeleMarketing
Industry & Function 2:
Consumer-Electronics - Customer/Client-Service-and/or-TeleMarketing
Industry & Function 3:
Consumer-Hardgoods/Home-Car-Sports - Customer/Client-Service-and/or-TeleMarketing
Compensation
$100,000 to $200,000
 
Executive Job Description
Director of Customer Service - $100-115K + Bonus  Consumer Appliances Mfg - Providing senior level leadership and strategic direction for customer service management team to ensure continuous improvement in service levels; Coaching, mentoring and developing a sustained leadership model; Designing and implementing appropriate business structure to ensure efficient operations that deliver the highest quality service to a diverse customer base; Providing CUSTOMER RELATIONSHIP MANAGEMENT; Driving results through performance METRICS; Analyzing critical business trends; Driving strategic change within the Customer Service organization; PROJECT MANAGEMENT to support new sales growth initiatives, product launches, system enhancements, or key customer programs; Managing the Customer Service budget. Senior Leadership role with six direct reports. Reports to the VP of Customer Service.


BS degree, MS/MBA a plus - 6+ years of experience in Client Service, Customer Service or an associated Operational Leadership position in a manufacturing environment; Proven collaborative leader and business partner to marketing, logistics, manufacturing, product and sales functions; Effectively leading and influencing others; Strong, proven leadership, coaching, mentoring and teaching skills; Achieves results, drives successful development and execution of strategic plan; Ability to analyze and interpret business data, trends and impact; Thinks strategically with a broad view of the customer experience; Strong accountability for individual and team performance; Ability to travel 15-20%.

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Executives Click HERE to view additional Automotive-(Vehicles&Parts)-AlsoHeavyEquipment Jobs and Customer/Client-Service-and/or-TeleMarketing Jobs.

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