Executive Job Description
Director of Customer Service - $100-115K + Bonus Consumer Appliances Mfg - Providing senior level leadership and strategic direction for customer service management team to ensure continuous improvement in service levels; Coaching, mentoring and developing a sustained leadership model; Designing and implementing appropriate business structure to ensure efficient operations that deliver the highest quality service to a diverse customer base; Providing CUSTOMER RELATIONSHIP MANAGEMENT; Driving results through performance METRICS; Analyzing critical business trends; Driving strategic change within the Customer Service organization; PROJECT MANAGEMENT to support new sales growth initiatives, product launches, system enhancements, or key customer programs; Managing the Customer Service budget. Senior Leadership role with six direct reports. Reports to the VP of Customer Service.
BS degree, MS/MBA a plus - 6+ years of experience in Client Service, Customer Service or an associated Operational Leadership position in a manufacturing environment; Proven collaborative leader and business partner to marketing, logistics, manufacturing, product and sales functions; Effectively leading and influencing others; Strong, proven leadership, coaching, mentoring and teaching skills; Achieves results, drives successful development and execution of strategic plan; Ability to analyze and interpret business data, trends and impact; Thinks strategically with a broad view of the customer experience; Strong accountability for individual and team performance; Ability to travel 15-20%.