E-Mail: iamagreatleader@yahoo.com
MANAGEMENT • SALES AND MARKETING
PROFESSIONAL PROFILE
• Goal-driven management professional and telecommunications sales director with exceptional expertise in delivering results to meet both customer and organizational deadlines.
• Versatile driver personality with analytical, amiable, and expressive tendencies appropriate for the situation. Constant cultivation of entrepreneurial “CEO of self” mindset in self and associates.
• Efficient in problem solving, solution management, mediating, communicating and understanding the importance of a horizontal management culture that fosters respect, integrity, coaching and reward for its associates.
• Experienced in a diverse range of employment/HR issues including accommodation policies, compensation planning, and performance review.
• Exceedingly effective in utilizing both internal and external resources that may help offset weaknesses for a given project or initiative.
HIGHLIGHTS OF PROFESSIONAL ACCOMPLISHMENTS and EXPERIENCE
Management and Leadership
• Work collaboratively with team members to achieve common goals and top line revenue growth, while maintaining responsibilities and commitments. Foster professional growth in associates through coaching and utilization of many learned processes and tools such as the “two minute challenge”, “four problem solving questions”, and achieving “SMART goals”.
• Responsible for creating structure, instilling discipline and motivating associates to achieve in a team environment, while holding each other accountable for results of individual contributors.
• Responsible for clearly communicating departmental goals, inspecting, and reporting results consistently.
• Advanced knowledge and practice of the three dimensions of human behavior: assertiveness, responsiveness, and versatility.
• Balanced “bank account” approach to constructive coaching and rewarding. Too many withdrawals and the team goes bankrupt resulting in attrition, too many deposits and your team will become overconfident, thus under performing. This approach has resulted in the second lowest attrition rate and a top five percent performance in the sales organization year over year.
• Consistently seek opportunities for exposure both internally and externally. Whether it be guest speaking at corporate new hire training, mentoring a peer for improvement, or conducting an interview with a business publication to spread brand recognition.
• Skilled at identifying professional/personal goals for associates and aligning them with the corporate vision. This is achieved through the development of customized success plans, and by keeping associates engaged, involved and forever learning.
Employee Development
• Responsible for the constant migration of associates between learning and enabling phases of daily tasks and duties. Coaching associates in the use of a new skill requires that the trainer be able to demonstrate to the trainee that they indeed possess that skill and can demonstrate to the level of expected execution.
• Responsible for formal introduction of daily morning meetings to the entire sales force company wide. These morning meetings are designed to accomplish sales process, product, and commitment training in an effort to stay sharp, and one step above the competition.
• Selected by corporate leadership team for co-authoring/developing “Star Quality” assessment for the sales organization in 2003, 04, 05. The assessment is comprised of three parts: demonstration of sales process in the field, product knowledge, and software knowledge to ensure the sales force is equipped with the skills and knowledge to compete the company.
Sales & Marketing
• Highly adept at managing associates that control sales process and collaborating / interfacing with C-level decision makers in top public and private corporations and government institutions such as city municipalities, school districts, multi location retailers, financial institutions, and service based businesses.
• Currently lead a top-performing branch exceeding monthly quotas in an extremely competitive market selling commodity-based services comprised of voice, data, Internet business to business. Success has been accomplished in spite of the average size sale down roughly 55% from five years ago due to decreased telecom spending and competitive pricing/ marketing positioning.
• Successfully recruited, trained upstart branch in the Detroit market. Success has been attained by creating the winning culture that spreads throughout.
• Consistently lead by example in following a proven proprietary sales process while incorporating other strategies from a variety of sources.
Tenured Success:
Year Company Rank Billing Contract Revenue
Thru 4/05 1 of 21 $3.2M
2004 2 of 28 $9.6M
2003 4 of 40 $7.5M
2002 9 of 72 $6.1M
2001 14 of 87 $3.5M
PROFESSIONAL HISTORY
• Director of Sales, Nov. 2000-Present
• Co-Owner, July1999-May 2001 |
