EMPLOYMENT HISTORY
2000 – Present
Area Sales Manager
Responsible for overseeing the daily activities of a telephone sales team ranging from 8 to 12 people. Duties include coaching, loss control, forecasting, benchmarking, and energizing the team to achieve their highest possible potential. Thrives at hitting and exceeding company sales objectives, in a competitive environment. Obtained 10.3 % net gain on an 8.3% objective for the 2002 Metros Canvass. Achieved double-digit net gain in the Metros two consecutive years. Finished 2004 number 5 out of 45 telephone managers. Team wrote 142.5% of objective for Smartpages (our internet yellow pages) for 2004 and again exceeded objective at 116.6% for 2005.
1998 – 2000
Account Executive –
Responsible for handling advertiser and non-advertiser accounts. Finished Most Valuable Player in Initial Sales Training/Field Sales Training class. Winner of the 1998 President’s Club award, in rookie year. Exceeded quota objectives for all directories through 1999, including Michiana 1999, with 575% of objective. Exceeded objective for all other directories with an average over 205% of objective. Responsible for opening more than 60 non-ad accounts in 1999. Winner of the 1999 President’s Achievement Award with 316% of quota ranking, in addition to hitting all other indices (new business dollars, account growth, renewal, and increase to advertisers). Finished 1999 number 5 in the company, out of 395 premise account executives.
1988-1996
President
Established and ran upscale ladies clothing store from the Business Plan phase through eight years of operation. Tripled sales in a recessionary industry and increased inventory by 500%. Researched and implemented buying office programs to increase profits by 35% at a time women’s clothing stores were experiencing a 20-40% loss in profits. Established training procedures, hired and trained all personnel. Personally bid and won two-year, 150K+ private clothing program for a major financial institution. Personally negotiated lease with DeBartolo Corporation and implemented the move to a major mall location. Analyzed and purchased Point of Sale computer system and software that reduced accounting time by 50%, as well as, giving real-time information on inventory. Profitably liquidated business and closed with over 2400 clients on company mailing list.
1986-1988 Executive Assistant
Responsible for hiring and training procedures of clerical personnel.
Arranged all travel plans for an office of 50. Analyzed, negotiated, and purchased office equipment from copying machines to computers and network packages.
Interfaced and handled all property management issues on 20+ properties including leasing, tenant disorders, repairs and financials.
Coordinated four airplane schedules, as well as, a pilot, a mechanic and a privately owned hangar.
EDUCATION
Bachelor of Science. Western Michigan University
Kalamazoo, Michigan, December 1997
Major: Psychology Minor: General Business
Graduating GPA 4.0/4.0
CAPABILITIES
Highly motivated to succeed both professionally and personally.
High levels of perseverance and determination, enabling achievement of goals.
Ability to negotiate with businesses and people so that win-win resolutions are achieved.
Able to close sales in an expedient manner.
Excellent memory for people, dates, and places enabling strong rapport building with customers.
Effective communication skills both oral and written.
Energetic team player that thrives on multi-task environment.
Enthusiasm for learning and ability to pick things up on the run.
Flexibility to adapt to new and demanding situations.
Proficient in Microsoft Office Products.
ADDITIONAL TRAINING
Xerox Customer Satisfaction Skills Training
Franklin-Covey Time Management Training
Value Certification I & II & III
Competitive Selling Strategies Training
REFERENCES AVAILABLE UPON REQUEST |
